1.    17 Sep 2017 #1
    Join Date : Sep 2017
    Posts : 2
    Windows 10

    Post-update desktop stays black for a while before appearing


    Hi everyone,

    So my laptop (an HP Pavillion 2-in-1 that I purchased only a few months ago) went through a routine update about two days ago. Since then, every time I start it up, the initial login page appears, and I'm able to put in my password to unlock it, but the desktop won't load. It's just a black screen with the mouse's white arrow just hovering in the middle of nothing. If I wait a little bit, like 10-15 minutes, when I log in again the desktop appears with no problem. I don't know if this is just a bug from the recent update, or if something else has gone wrong. Everything else works just fine; it's just worrisome that the desktop is behaving in such a strange way!

    Does anyone know whether I might be able to fix this or not?
      My ComputerSystem Spec
  2.    17 Sep 2017 #2
    Join Date : Sep 2017
    Ottawa Ontario
    Posts : 1
    Windows 10 home

    I'm having same problem. I have a HP Pavilion Laptop. Have to restart a couple of times.
      My ComputerSystem Spec
  3.    17 Sep 2017 #3
    Join Date : Apr 2016
    Manchester, U.K.
    Posts : 549
    Windows 10 Pro 64bit

    Does your device have nVidia graphics card? Mine did the same black screen after updating, I found I could open task manager so tried closing all instances of nVidia but even though that had worked previously it didn't this time. In the end I restarted in safe mode (hold shift & then click restart) & uninstalled the driver & no problem with black screen. Driver reinstalled itself with no further problems.
      My ComputerSystem Spec
  4.    17 Sep 2017 #4
    Join Date : Sep 2017
    Posts : 2
    Windows 10
    Thread Starter

    Quote Originally Posted by Bastet View Post
    Does your device have nVidia graphics card? Mine did the same black screen after updating, I found I could open task manager so tried closing all instances of nVidia but even though that had worked previously it didn't this time. In the end I restarted in safe mode (hold shift & then click restart) & uninstalled the driver & no problem with black screen. Driver reinstalled itself with no further problems.
    No, I don't think my graphics card is nVidia. According to Best Buy it has an Intel HD Graphics 620 card. Would that make a difference?
      My ComputerSystem Spec
  5.    17 Sep 2017 #5
    Join Date : Apr 2016
    Manchester, U.K.
    Posts : 549
    Windows 10 Pro 64bit

    Some devices have dual graphics. It may be the drivers require updating.
      My ComputerSystem Spec

 


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