Windows 10: Window starts then hangs at black screen

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  1.    17 Sep 2017 #1

    Window starts then hangs at black screen

    On another window system. The window starts, but it hangs after the window logo with the little dots swirling in a circle. Then it boots to a black screen and just stops. No error code, nothing at all.

    I already tried to fix startup repair, sfc /scannow and dism. sfc /scannow says nothing is wrong.

    Please help!!!
      My ComputerSystem Spec

  2.    17 Sep 2017 #2

    Do you have any USB devices connected - this includes wireless mouse &/or keyboard? If so remove them to see if boot continues.
    Can you access task manager? Do you have nVidia graphics? If you have nVidia graphics try uninstalling the drivers & see if you can reach the desktop.
      My ComputerSystem Spec

  3.    19 Sep 2017 #3

    No nvidia, just AMD Radeon.

    Tried removing usb and it did not work.

    Sigh. I think it time for a total reinstall of windows .
      My ComputerSystem Spec

  4.    19 Sep 2017 #4

    Missing (damaged) some driver, can you BOOT to safe BOOT ?
      My ComputersSystem Spec

  5.    25 Sep 2017 #5

    Safe Boot by using USB window 8 software did not work.
      My ComputerSystem Spec

  6.    25 Sep 2017 #6

    goldenstar said: View Post
    Safe Boot by using USB window 8 software did not work.
    Huh ? "Safe Boot by using USB window 8 software" why did you use W8 ? Just hold Shift while restarting and you'll get into safe mode.
      My ComputersSystem Spec

  7.    26 Sep 2017 #7

    Holding shift does not work.

    I was trying to use a boot disk to launch windows recovery. From there, select the option for safe mode. However, it looks like the option is missing.

    If i use a window Preinstalled environment is there a way to tell the computer to launch into safe mode?
      My ComputerSystem Spec

  8.    26 Sep 2017 #8

    My fathers HP Laptop does that, only his will actually boot up if you wait long enough. His finally loads the logon screen after a bout 2 minutes. His only does this with Windows 10. With Windows 8.1, there is about a 5 second paus at that point. What I see is a blank screen with only the display backlight on. It's kind of grey. I never figured out what caused it. I suspect its a video driver issue as I think that's where it switches from the basic driver AMD APU to the Dedicated AMD GPU. He was in a hurry to get it back so I didn't have a whole lot of time to sort it out.
      My ComputerSystem Spec

  9.    26 Sep 2017 #9

    Mine doesn't go even after 1 minutes. It just a blank screen.

    So is there a setting i can set in windows Pre-installed environment to boot into safe mode?
      My ComputerSystem Spec

  10. Posts : 19,859
    windows 10 professional version 1607 build 14393.969 64 bit
       26 Sep 2017 #10

    When using a bootable windows 10 iso there are no startup options, just startup repair.
    The startup options are where the safe mode options are located.
    To get to the startup options you would need to be able to open the windows advanced troubleshooting options on the computer.

    There are multiple methods to open safe mode for the next boot:

    1) adminstrative command prompt type: shutdown /r /o /f /t 00
    2) holding the shift key and clicking the windows icon > power > restart
    3) msconfig > boot > safe boot (multiple options)

    If you can open the computer's windows advanced troubleshooting menu > click on startup settngs > restart > for safe mode choose any of these options with the corresponding #
    #4 safe mode
    #5 safe mode with networking
    #6 safe mode with command prompt

    See this link for additional options:
    Installation Upgrade Add Safe Mode to Boot Options in Windows 10 - Windows 10 Forums

    Please update the system specs in "My Computer"

    How To Fill Out Your System Specs Windows 10 Forums Specs - Fill in at Ten Forums: Windows 10 Forums the left corner below in your post you find 'My System Specs'. After clicking it you can find a link a little below that says 'Update your System Spec', click on this link to get to the page where you can fill in your system specs.System Info - See Your System Specs - Windows 7 Help Forums

    Please include information on PSU, cooler, case, peripherals, and anything attached to the computer by wireless or wired (mouse, keyboard, joystick, printer, headset, xbox, etc.)

    Also post the Windows version and build.
      My ComputerSystem Spec

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