Windows 10: Win 10 keeps freezing

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  1. Posts : 13,553
    Windows 10 (Pro and Insider Pro)
       16 Sep 2017 #11

    ignatzatsonic said: View Post
    Have you done a scan with Malwarebytes? Or with any anti-virus prog other than the dreaded McAfee?

    Look at your processes in Task Manager. Anything there that causes you to say "what the hell is that"?

    Have you tried copying to that external via some other port?

    Have you considered reverting to some prior state, as with Windows System Restore or perhaps a previously saved image file?

    Have you done anything to check the health of your hard drives?
    As he said. Point by point
      My ComputerSystem Spec

  2.    16 Sep 2017 #12

    Have you done a scan with Malwarebytes? Or with any anti-virus prog other than the dreaded McAfee? -- Installed Malwarebytes which found 141 "threats" that McAfee missed. All quarantined. Restart. No change

    Look at your processes in Task Manager. Anything there that causes you to say "what the hell is that"? -- Have looked at processes numerous times and nothing appears abnormal (wtf) or hogging resources.

    Have you tried copying to that external via some other port? -- Yes, I have two different Ext HD's; same "copying" paralysis occurs with both.

    Have you considered reverting to some prior state, as with Windows System Restore or perhaps a previously saved image file? -- This is great... one of the recent Win 10 updates apparently wiped out all my restore points. I didn't make image file.

    Have you done anything to check the health of your hard drives? -- Did Windows disc check. Found an error on C drive which it then fixed. Still no change in issue.

    whoa, what a crazy deal. Your help much appreciated.
      My ComputerSystem Spec


  3. Posts : 320
    Windows 10 Pro x64
       16 Sep 2017 #13

    metrov said: View Post
    Have you done a scan with Malwarebytes? Or with any anti-virus prog other than the dreaded McAfee? -- Installed Malwarebytes which found 141 "threats" that McAfee missed. All quarantined. Restart. No change

    Look at your processes in Task Manager. Anything there that causes you to say "what the hell is that"? -- Have looked at processes numerous times and nothing appears abnormal (wtf) or hogging resources.

    Have you tried copying to that external via some other port? -- Yes, I have two different Ext HD's; same "copying" paralysis occurs with both.

    Have you considered reverting to some prior state, as with Windows System Restore or perhaps a previously saved image file? -- This is great... one of the recent Win 10 updates apparently wiped out all my restore points. I didn't make image file.

    Have you done anything to check the health of your hard drives? -- Did Windows disc check. Found an error on C drive which it then fixed. Still no change in issue.

    whoa, what a crazy deal. Your help much appreciated.
    Malwarebytes found stuff and removed it, but that doesnt not necessarily mean that the damage is fixed, just the infection is gone.

    Since it found stuff, I would run another scanner to see if there is anything it missed. Even reputable scanners can miss things now and then. Its just the nature of the game. I would recommend running SuperAntiSpyware. Ive had this one save my backside more than once when other scanners have failed. IF it finds stuff, quarantine it and restart.

    After the restart, open a admin command prompt and type: sfc /scannow. You more than likely have system files that were corrupted or damaged by the infection. This will fix them. After than, run dism /online /cleanup-image /restorehealth. This will resolve any component store damage that has been done.
      My ComputersSystem Spec

  4.    17 Sep 2017 #14

    I ran SuperAntiSpyware which found 17 threats and quarantined them. Restarted. Next ran: sfc /scannow. Results: "Windows Resource Protection found corrupt files but was unable to fix some of them. Details included in CBS.Log."

    I've tried to paste all the "details" from the report, but they won't paste; keeps crashing browser. But if important, I can paste to a word.doc and post as attachment. However here are the last few lines:

    2017-09-17 08:24:45, Info CBS CbsCoreFinalize: AppContainerUnload
    2017-09-17 08:24:45, Info CBS CbsCoreFinalize: WdsUnload, logging from cbscore will end.
    2017-09-17 08:24:45, Info CBS Ending TiWorker finalization.
    2017-09-17 08:24:45, Info CBS Ending the TrustedInstaller main loop.
    2017-09-17 08:24:45, Info CBS Starting TrustedInstaller finalization.
    2017-09-17 08:24:45, Info CBS Ending TrustedInstaller finalization.

    Next I will run dism/online/ cleanup-image /restorehealth, but I want to post this info first before it got lost.
      My ComputerSystem Spec

  5.    17 Sep 2017 #15

    Ran dism /online /cleanup-image /restorehealth. Results: Error: "0x800f081f. The source files could not be found. Use the "Source" option to specify the location of the files that are required to restore the feature. For more information on specifying a source location, see http://go.mircrosoft.com/fwlink/?LinkId=243077. The DISM log file can be found at C: \WINDOWS\Logs\DISM\dism.log."

    This is getting a little too technical for me. I have no idea what this means or what to do. Again, your help much appreciated. Thank you

    Note: just restarted computer. Copying problem still exists. Cannot copy at all now from C drive to ext hd. Does not go past 0%. Seems to be getting worse.
      My ComputerSystem Spec


  6. Posts : 13,553
    Windows 10 (Pro and Insider Pro)
       17 Sep 2017 #16

    metrov said: View Post
    Ran dism /online /cleanup-image /restorehealth. Results: Error: "0x800f081f. The source files could not be found. Use the "Source" option to specify the location of the files that are required to restore the feature. For more information on specifying a source location, see http://go.mircrosoft.com/fwlink/?LinkId=243077. The DISM log file can be found at C: \WINDOWS\Logs\DISM\dism.log."

    This is getting a little too technical for me. I have no idea what this means or what to do. Again, your help much appreciated. Thank you
    If DISM ...restorehealth isn't working, you could try inplace upgrade, by downloading ISO from MS (same release, same language) and start upgrade within Windows.

    Most of the time, it'll repair errors and leave all your apps and files in place. Below are Brink's tutorials:

    www.tenforums.com/tutorials/16397-repair-install-windows-10-place-upgrade

    before that you could run ADWCleaner to ensure malware has gone.
      My ComputerSystem Spec

  7.    17 Sep 2017 #17

    A few more notes: This machine originally ran Win 7. I upgraded to Win 10 with a free version that Microsoft still offered. This was several months ago. I'm wondering if the best thing to do would be to purchase a new version, and re-install Win 10. Does this sound like a reasonable thing to do? If so, could you please look at this Win 10 offer I found, and confirm (or not) that this would be a good way to go? https://www.stdwellers.com/products/...dYlGgJD9fD_BwE

    Thank you
      My ComputerSystem Spec


  8. Posts : 13,553
    Windows 10 (Pro and Insider Pro)
       17 Sep 2017 #18

    metrov said: View Post
    A few more notes: This machine originally ran Win 7. I upgraded to Win 10 with a free version that Microsoft still offered. This was several months ago. I'm wondering if the best thing to do would be to purchase a new version, and re-install Win 10. Does this sound like a reasonable thing to do? If so, could you please look at this Win 10 offer I found, and confirm (or not) that this would be a good way to go? https://www.stdwellers.com/products/...dYlGgJD9fD_BwE

    Thank you
    No need to do that. Free version you got is the same and you can clean install with ISO of Windows 10 you get from Microsoft.
      My ComputerSystem Spec

  9.    18 Sep 2017 #19

    1) As suggested, I ran ADWCleaner which found & removed three more items.
    2) Performed Windows inplace upgrade -- results: NO CHANGE in issue
    3) All this time, I've been trying to copy (backup) files from C Drive to Ext. HD 1 -- get to around 17% then crash. Machine then unusable.
    4) Restarted, tried copying from Ext. HD 1 -- to Ext. HD 2 -- Copying went great! Fast, no issues.
    5) Then tried copying from Ext. HD 2 to Ext. HD 3 -- Copying went quickly until about 80%, then machine slows to halt. Machine then unusable again.
    6) Have run disc check on all drives. All report healthy.
    7) I'm attaching a screenshot of latest "Problem Reports." Maybe this provides some clues?

    Thanks for the help.

    Click image for larger version. 

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      My ComputerSystem Spec

  10.    18 Sep 2017 #20

    I also ran an Administrative Events report which found 493 events, all either "error" or "Warning." (image below). Not sure if this provides clues or not.

    Click image for larger version. 

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      My ComputerSystem Spec


 
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