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  1.    11 Sep 2017 #1
    Join Date : Jul 2016
    Houston
    Posts : 33
    windows 10 home

    [URGENT] ASUS Laptop plugged in but not charging


    Hi,
    As the title says, My ASUS G551JW laptop is not getting charged when I plug-in to the battery. I tried system restore which didn't work as I got an error (0x80070091). I have no idea what is wrong with my laptop and I hope it is just a simple fix.
    Thanks in advance.
      My ComputerSystem Spec
  2.    12 Sep 2017 #2
    Join Date : Aug 2014
    Forever West
    Posts : 3,922
    Win10 Home and Pro, Win10 Insider Preview, Win7 Home, Linux Mint

    How old is the ASUS? How long does it run with the AC adapter unplugged? What does the message say on the battery icon in the Notification Area? I have an ASUS X555L that showed no charging until I let the battery get down to 20% then plugged the AC back in and it has worked ever since.
      My ComputerSystem Spec
  3.    12 Sep 2017 #3
    Join Date : Jul 2016
    Houston
    Posts : 33
    windows 10 home
    Thread Starter

    Hi @Berton
    Thanks for the reply. It is 2 years old and the message on the battery says plugged in, not charging. I never tried to run laptop with AC adapter unplugged. For now, it shows 1 hour 48 minutes at 78% battery.
      My ComputerSystem Spec
  4.    12 Sep 2017 #4
    Join Date : Jun 2015
    UK
    Posts : 2,096
    Windows 10 Home x64 (Laptop), Windows 10 Pro x64 (Desktop)

    Check the voltage output from the charger using a voltmeter to check whether your charger is faulty.
      My ComputersSystem Spec
  5.    12 Sep 2017 #5
    Join Date : Jul 2016
    Houston
    Posts : 33
    windows 10 home
    Thread Starter

    Hi @Steve C
    How much should the voltage be? Is there a software where I can check the status of my battery?
      My ComputerSystem Spec
  6.    12 Sep 2017 #6
    Join Date : Jun 2015
    UK
    Posts : 2,096
    Windows 10 Home x64 (Laptop), Windows 10 Pro x64 (Desktop)

    Quote Originally Posted by vamsinaruto View Post
    Hi @Steve C
    How much should the voltage be? Is there a software where I can check the status of my battery?
    Look at the sticker on the charger transformer / brick. It should state the output voltage. The open circuit voltage shown by the voltmeter should be slightly higher than this.

    Windows has a battery meter in the notification area which you may need to enable. There are many battery apps on the Store - just search for battery. You can also run a battery report with this command which dumps a battery report on your desktop

    powercfg /batteryreport /output %USERPROFILE%\Desktop\battery_report.html /Duration 10

    Also see Generate Battery Usage Report in Windows 10
      My ComputersSystem Spec
  7.    12 Sep 2017 #7
    Join Date : Jul 2016
    Houston
    Posts : 33
    windows 10 home
    Thread Starter

    Hi @Steve C,
    Here is the battery report from cmd. I noticed that in the report my battery was changed 2 times which I didn't. Also, when I checked now the battery seems to be working but I am still uneasy that it may be repeated again.
    [URGENT] ASUS Laptop plugged in but not charging Attached Files
      My ComputerSystem Spec
  8.    12 Sep 2017 #8
    Join Date : Jun 2015
    UK
    Posts : 2,096
    Windows 10 Home x64 (Laptop), Windows 10 Pro x64 (Desktop)

    The battery charging seems OK but your battery only has c. 50% of its original capacity:

    DESIGN CAPACITY 56,160 mWh
    FULL CHARGE CAPACITY 29,872 mWh

    It may be time to consider a new battery?
      My ComputersSystem Spec
  9.    12 Sep 2017 #9
    Join Date : Jul 2016
    Houston
    Posts : 33
    windows 10 home
    Thread Starter

    Sure. I would change the battery. In the report, I saw battery changed 2 times, do you happen to know what it was about? Also, do I have to take my laptop to a technician ot can I just it by myself and it wouldn't be a problem.
      My ComputerSystem Spec
  10.    12 Sep 2017 #10
    Join Date : Aug 2014
    Forever West
    Posts : 3,922
    Win10 Home and Pro, Win10 Insider Preview, Win7 Home, Linux Mint

    Quote Originally Posted by vamsinaruto View Post
    Also, do I have to take my laptop to a technician ot can I just it by myself and it wouldn't be a problem.
    It depends, usually a Notebook will have a removable battery but some of the newer, thinner, lighter models need to have the whole back/bottom cover of the Notebook removed to get at it, my ASUS X555L does as well as my MacBook Pro.
      My ComputerSystem Spec

 
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