Windows 10: [URGENT] ASUS Laptop plugged in but not charging Solved

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  1.    11 Sep 2017 #1

    [URGENT] ASUS Laptop plugged in but not charging


    Hi,
    As the title says, My ASUS G551JW laptop is not getting charged when I plug-in to the battery. I tried system restore which didn't work as I got an error (0x80070091). I have no idea what is wrong with my laptop and I hope it is just a simple fix.
    Thanks in advance.
      My ComputerSystem Spec

  2. Berton's Avatar
    Posts : 5,294
    Win10 Home and Pro, Win10 Insider Preview, WinXP Home Premium, Linux Mint
       12 Sep 2017 #2

    How old is the ASUS? How long does it run with the AC adapter unplugged? What does the message say on the battery icon in the Notification Area? I have an ASUS X555L that showed no charging until I let the battery get down to 20% then plugged the AC back in and it has worked ever since.
      My ComputerSystem Spec

  3.    12 Sep 2017 #3

    Hi @Berton
    Thanks for the reply. It is 2 years old and the message on the battery says plugged in, not charging. I never tried to run laptop with AC adapter unplugged. For now, it shows 1 hour 48 minutes at 78% battery.
      My ComputerSystem Spec

  4.    12 Sep 2017 #4

    Check the voltage output from the charger using a voltmeter to check whether your charger is faulty.
      My ComputersSystem Spec

  5.    12 Sep 2017 #5

    Hi @Steve C
    How much should the voltage be? Is there a software where I can check the status of my battery?
      My ComputerSystem Spec

  6.    12 Sep 2017 #6

    vamsinaruto said: View Post
    Hi @Steve C
    How much should the voltage be? Is there a software where I can check the status of my battery?
    Look at the sticker on the charger transformer / brick. It should state the output voltage. The open circuit voltage shown by the voltmeter should be slightly higher than this.

    Windows has a battery meter in the notification area which you may need to enable. There are many battery apps on the Store - just search for battery. You can also run a battery report with this command which dumps a battery report on your desktop

    powercfg /batteryreport /output %USERPROFILE%\Desktop\battery_report.html /Duration 10

    Also see Generate Battery Usage Report in Windows 10
      My ComputersSystem Spec

  7.    12 Sep 2017 #7

    Hi @Steve C,
    Here is the battery report from cmd. I noticed that in the report my battery was changed 2 times which I didn't. Also, when I checked now the battery seems to be working but I am still uneasy that it may be repeated again.
    [URGENT] ASUS Laptop plugged in but not charging Attached Files
      My ComputerSystem Spec

  8.    12 Sep 2017 #8

    The battery charging seems OK but your battery only has c. 50% of its original capacity:

    DESIGN CAPACITY 56,160 mWh
    FULL CHARGE CAPACITY 29,872 mWh

    It may be time to consider a new battery?
      My ComputersSystem Spec

  9.    12 Sep 2017 #9

    Sure. I would change the battery. In the report, I saw battery changed 2 times, do you happen to know what it was about? Also, do I have to take my laptop to a technician ot can I just it by myself and it wouldn't be a problem.
      My ComputerSystem Spec

  10. Berton's Avatar
    Posts : 5,294
    Win10 Home and Pro, Win10 Insider Preview, WinXP Home Premium, Linux Mint
       12 Sep 2017 #10

    vamsinaruto said: View Post
    Also, do I have to take my laptop to a technician ot can I just it by myself and it wouldn't be a problem.
    It depends, usually a Notebook will have a removable battery but some of the newer, thinner, lighter models need to have the whole back/bottom cover of the Notebook removed to get at it, my ASUS X555L does as well as my MacBook Pro.
      My ComputerSystem Spec


 
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