[URGENT] ASUS Laptop plugged in but not charging

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  1. Posts : 33
    windows 10 home
       #1

    [URGENT] ASUS Laptop plugged in but not charging


    Hi,
    As the title says, My ASUS G551JW laptop is not getting charged when I plug-in to the battery. I tried system restore which didn't work as I got an error (0x80070091). I have no idea what is wrong with my laptop and I hope it is just a simple fix.
    Thanks in advance.
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  2. Berton's Avatar
    Posts : 10,580
    Win10 Pro Versions 2004 and 2009/20H2, Win10 Pro IP_Dev, Win10 Home 1909
       #2

    How old is the ASUS? How long does it run with the AC adapter unplugged? What does the message say on the battery icon in the Notification Area? I have an ASUS X555L that showed no charging until I let the battery get down to 20% then plugged the AC back in and it has worked ever since.
      My Computers


  3. Posts : 33
    windows 10 home
    Thread Starter
       #3

    Hi @Berton
    Thanks for the reply. It is 2 years old and the message on the battery says plugged in, not charging. I never tried to run laptop with AC adapter unplugged. For now, it shows 1 hour 48 minutes at 78% battery.
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  4. Steve C's Avatar
    Posts : 6,298
    Windows 10 Pro 64 bit
       #4

    Check the voltage output from the charger using a voltmeter to check whether your charger is faulty.
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  5. Posts : 33
    windows 10 home
    Thread Starter
       #5

    Hi @Steve C
    How much should the voltage be? Is there a software where I can check the status of my battery?
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  6. Steve C's Avatar
    Posts : 6,298
    Windows 10 Pro 64 bit
       #6

    vamsinaruto said:
    Hi @Steve C
    How much should the voltage be? Is there a software where I can check the status of my battery?
    Look at the sticker on the charger transformer / brick. It should state the output voltage. The open circuit voltage shown by the voltmeter should be slightly higher than this.

    Windows has a battery meter in the notification area which you may need to enable. There are many battery apps on the Store - just search for battery. You can also run a battery report with this command which dumps a battery report on your desktop

    powercfg /batteryreport /output %USERPROFILE%\Desktop\battery_report.html /Duration 10

    Also see Generate Battery Usage Report in Windows 10
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  7. Posts : 33
    windows 10 home
    Thread Starter
       #7

    Hi @Steve C,
    Here is the battery report from cmd. I noticed that in the report my battery was changed 2 times which I didn't. Also, when I checked now the battery seems to be working but I am still uneasy that it may be repeated again.
    [URGENT] ASUS Laptop plugged in but not charging Attached Files
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  8. Steve C's Avatar
    Posts : 6,298
    Windows 10 Pro 64 bit
       #8

    The battery charging seems OK but your battery only has c. 50% of its original capacity:

    DESIGN CAPACITY 56,160 mWh
    FULL CHARGE CAPACITY 29,872 mWh

    It may be time to consider a new battery?
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  9. Posts : 33
    windows 10 home
    Thread Starter
       #9

    Sure. I would change the battery. In the report, I saw battery changed 2 times, do you happen to know what it was about? Also, do I have to take my laptop to a technician ot can I just it by myself and it wouldn't be a problem.
      My Computer

  10. Berton's Avatar
    Posts : 10,580
    Win10 Pro Versions 2004 and 2009/20H2, Win10 Pro IP_Dev, Win10 Home 1909
       #10

    vamsinaruto said:
    Also, do I have to take my laptop to a technician ot can I just it by myself and it wouldn't be a problem.
    It depends, usually a Notebook will have a removable battery but some of the newer, thinner, lighter models need to have the whole back/bottom cover of the Notebook removed to get at it, my ASUS X555L does as well as my MacBook Pro.
      My Computers


 
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