Windows 10: File manager is broken. Says 'working on it' Green bar, no files.

  1.    10 Sep 2017 #1

    File manager is broken. Says 'working on it' Green bar, no files.

    Wife says she has to walk away and leave it, and it may eventually show files.
    It does not list any directories at all on the left pane.

    So how to fix, and if not fixable, is there an alternate file manager?
      My ComputerSystem Spec

  2. Berton's Avatar
    Posts : 5,287
    Win10 Home and Pro, Win10 Insider Preview, WinXP Home Premium, Linux Mint
       10 Sep 2017 #2

    Sometimes rather than fully rebooting I use Task Manager to End Task on Windows Explorer, Processes tab and scroll clear to the bottom. Then I use the 3-finger salute to Sign Out and usually get things started again.

    Something else to do in the way of a diagnostic is right-click the drive icon, click Properties, click Tools tab then Error Checking. For the C:/Boot/System drive you'll get a message to shut down [not restart] then boot up then wait for the disk check to begin. If no luck with that maybe a disk diagnostic from the firm that made the drive.

    As for an alternate file management to File Explorer [formerly Windows Explorer] I use Total Commander, not free, but have seen Free Commander working fine. Both look different but not hard to get used to.
      My ComputerSystem Spec

  3.    10 Sep 2017 #3

    Ok, we rebooted the PC, and file manager worked, showed files immediately.

    So is this a bug or a windows feature?

    Honestly, there must be a bug. It has happened several times recently, but she had not rebooted recently.
    Having to reboot means there must be a bug.
      My ComputerSystem Spec

  4. Berton's Avatar
    Posts : 5,287
    Win10 Home and Pro, Win10 Insider Preview, WinXP Home Premium, Linux Mint
       10 Sep 2017 #4

    More than likely, as I've noticed from time to time, is Windows memory management has hit a glitch and the renewal of the loading of Windows clears that up. A lot hinges upon what the user is doing that may require a lot of data stored in RAM/Randam Access Memory. RAM is volatile, whatever is stored in it, being used, will be wiped out when the RAM modules lose power during reboot or shutdown/restart processes, gives a clean start to Windows and programs. Normally when a program is closed the Operating System or itself should remove data from memory, doesn't always happen. Which having to reboot doesn't necessarily indicate any problem but one could run a memory diagnostic such as memtest86 to check or maybe the machines boot process has a built-in memory diagnostic. memtest86 at DuckDuckGo
      My ComputerSystem Spec

  5. Bree's Avatar
    Posts : 8,603
    10 Home x64 (1803) (10 Pro on 2nd pc)
       10 Sep 2017 #5

    sdowney717 said: View Post
    Ok, we rebooted the PC, and file manager worked, showed files immediately.

    So is this a bug or a windows feature?.
    This was a common complaint with the earlier versions of Windows 10. The original RTM release 10240 suffered a lot, Just google Windows 10 "we're working on it" and look at the dates of the reports, mostly they're from 2015. Seems better now, can't say I've had any problems in the Anniversary or Creators update. What version do you have?
      My ComputersSystem Spec

  6.    11 Sep 2017 #6

    It is the creators update.
      My ComputerSystem Spec

  7.    11 Sep 2017 #7

    Suggest you post a screenshot of your task manager, Processes tab, organising any column of interest from high to low by clicking the column tab header, and also of file explorer when this is happening e.g. using the Snipping tool, or if response makes this impossible, a photo.
    To post a screenshot/image please use the Insert Image icon above your post to the left of the video icon. Thanks.

    When this happens, do you simply launch file explorer, or are you searching for something using file explorer?

    Does this ever happen after a clean boot?
    Perform a Clean Boot in Windows 10 to Troubleshoot Software Conflicts Windows 10 Performance Maintenance Tutorials
    part 1.
      My ComputerSystem Spec

  8.    11 Sep 2017 #8

    It happens at launch of windows explorer.
    If you close it and reopen, it wont display any folders on the left, and in the main right pane.
    A green bar begins progressing across the top, and it says working on it.
    You can interact with the top menus.
      My ComputerSystem Spec

  9.    11 Sep 2017 #9

    Hi, if you'd care to respond to para's 1 & 3, that might help, thanks.

    Also try checking your disk: download and run Hard Disk Sentinel (trial) and post a screenshot of the result, just to eliminate that possibility.

    Then check your file system:

    From an admin command or powershell prompt
    [Windows key + X, click command prompt (admin)]
    chkdsk C: /F
    Your PC will need to restart.
    Post back the result, which you can get after a restart as follows:
    Read Chkdsk Log in Event Viewer in Windows 10 Windows 10 Performance Maintenance Tutorials
    How to read Event Viewer log for Chkdsk in Windows 10 [Tip] | Reviews, news, tips, and tricks | dotTechdotTech
    How do I see the results of a CHKDSK that ran on boot? - Ask Leo!
      My ComputerSystem Spec


Related Threads
Green bar moves across the top and I get nothing? It is super annoying! I have 3 network shares, and I was able to link to them in windows 10 using some other way, like connect to, map a server in the filemanager, and they instantly appeared. ...
On July 12, I activated File History and set it to backup Daily. Since then I made changes to a document on July 13 and again on July 14 for testing purposes, but when I went to restore an earlier version of that document on July 14 I only saw...
Solved Green progress bar in File Explorer in Performance & Maintenance
I don't remember how or when I made a change in File Explorer, but each time I call it up now, I get a slow moving progress bar in the bar where it identifies the location. I noticed there in the search bar it shows where it is going: "search (J:)...
When I first upgraded to W10, File Explorer worked as it did in W7. Now when I open it I see a blank preview section and the forever expanding green ribbon in the ribbon bar. I tried checking Always show Icons, never thumbnails and the green...
hello, I have been using windows 10 Insider Preview build 10130 for a few weeks now and everything worked fine except for a few beta bugs. Though today when i started up my pc and opened google chrome, it refused to load any page. Project...
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd
All times are GMT -5. The time now is 09:57.
Find Us