1.    08 Sep 2017 #1
    Join Date : Aug 2017
    Posts : 2
    win 10 pro

    Unlocking locked files help

    Opened folder and was presented with multiple documents that had a "locked padlock" covering part of the file icon. Also the following message when I attempted to open the file:
    "You need permission to perform this action."
    "You require permission from "everyone" to make changes to this file."
    I am the administrator and have no user named "everyone".
    I do not have the password.
    How do I unlock these files?
    Thanks, Cosmo
      My ComputerSystem Spec
  2.    08 Sep 2017 #2
    Join Date : Jul 2015
    Posts : 3,758
    10 Pro

    Do you mean a padlock that looks like this?

    Click image for larger version. 

Name:	Capture.PNG 
Views:	18 
Size:	11.1 KB 
ID:	152407

    That means the file is encrypted with EFS encryption. Encrypt or Decrypt a Folder or File

    If you didn't backup the encryption keys then the files are not accessible and you can not get them back. If the padlock looks different please post a picture so we can understand the issue.

    As an aside "Everyone" means just that - any user - you don't have a specific user called "Everyone".
      My ComputerSystem Spec
  3.    08 Sep 2017 #3
    Join Date : Aug 2017
    Posts : 2
    win 10 pro
    Thread Starter

    Yes, that's exactly what it looks like.
    Files belonged to a former employee. I am curious why her user ID didn't show up.
    Is there anyway short of reformatting to delete these files as there is a total of 230G?
    Thanks, Cosmo
      My ComputerSystem Spec
  4.    08 Sep 2017 #4
    Join Date : Feb 2017
    Posts : 480
    Windows 10 Home x64, V1709 (16299.64)

    Maybe taking ownership of them would work. Have a look at this tutorial: Add Take Ownership to Context Menu in Windows 10

    Good luck ...
      My ComputersSystem Spec
  5.    08 Sep 2017 #5
    Join Date : Aug 2016
    S/E England
    Posts : 4,548
    10 Home x64 (1709) (10 Pro on 2nd pc)

    Quote Originally Posted by The Cosmo View Post
    Files belonged to a former employee. I am curious why her user ID didn't show up.
    If the former employee's log in is still available you may have more control if you can log in as them (you may need to reset their password and promote them to an administrator first).
      My ComputersSystem Spec


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