Laptop screen flicker

ArazelEternal · 06 Sep 2017

Hello all,

I noticed that the screen on my laptop flickers every now and then. when it does it, it looks like part of the image cuts out or is garbled. Really, it happens to fast to be able to tell for sure. Oddly enough, it seems to always be towards the bottom of the screen that it happens.

Even weirder is I have a external monitor connected to the system via the docking station. The screen connected will also flicker. As a test, I opened the screen on my laptop while it was on the docking station. The screen set up was to duplicate the displays so the same exact thing appears on both displays. What makes this so weird is that one screen will flicker, and the other wont. One will flicker, then shortly after the other one will, but I never noticed them both flicker at the same time.

Ive already tried a couple different drivers from NVIDIA, they havent made a difference. NVIDIA Optimus (the switchable graphics) is currently disabled so the system just uses the Quadro. The specs for this system are under the second system specs connected to my post.

zbook · 06 Sep 2017

On the Dell website they have Dell diagnostics for each computer.
Please run the full diagnostic studies and post an image of the results into the thread.

In the left lower corner search type reliability and post an image of the reliability control panel into the thread.

See if you can use safe mode for a day and report whether you do or don't have any laptop problems.

When you view the power options what are the settings?
Are you using balanced, power saver, or high performance?

Run though these Dell troubleshooting steps:
Resolving Laptop LCD Issues | Dell US

ArazelEternal · 07 Sep 2017

These are screenshots of all the results of the diagnostics:

Laptop screen flicker-dell-diagnostics-1.png

Laptop screen flicker-dell-diagnostics-3.png

Laptop screen flicker-dell-diagnostics-4.png

Laptop screen flicker-dell-diagnostics-5.png

Laptop screen flicker-dell-diagnostics-6.png

Laptop screen flicker-dell-diagnostics-7.png

Reliability Monitor

Im using the Balanced power plan.

I also ran the DM Log Collector on the chance that some of the info may help:

CHRIS-PMW-09_07_2017_Thu_114206_81.zip

zbook · 07 Sep 2017

The event logs indicate that there were BSOD but there were no mini dumps in the logs.
Windows failed fast startup.

1) open administrative command prompt and type or copy and paste these commands:
1) sfc /scannow
2) dism /online /cleanup-image /restorehealth
3) chkdsk /scan
4) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread
5) Turn off Windows fast startup:
Turn On or Off Fast Startup in Windows 10 Windows 10 Performance Maintenance Tutorials
6) Modify Ccleaner > Windows tab > system > un-check memory dumps
7) In the left lower corner search type: disk cleanup > un-check system error memory dump files
8) perform windows updates > post any failed KB# with error code
9) In the left lower corner search type winver and post the windows version and build into the thread
10) open file explorer > this PC > local C: drive > right upper corner serach > type: C:\WINDOWS\MEMORY.DMP
11) post using one drive or drop box share link the memory dump file
12) On the Dell website using the computer's serial or product number find a replacement driver for netwbw02.sys
13) connect to the internet by ethernet or cat5e wired
14) mechanically turn off wireless
15) uninstall netwbw02.sys
16) download and install netwbw02.sys
17) if you don't have ethernet available you can download to the desktop > mechanically disconnect wireless > update netwbw02.sys

Updating a driver: Microsoft Community

Code:

Event[1124]:  Log Name: System  Source: Microsoft-Windows-Kernel-Boot  Date: 2017-09-02T16:57:38.767  Event ID: 29  Task: N/A  Level: Error  Opcode: Info  Keyword: N/A  User: S-1-5-18  User Name: NT AUTHORITY\SYSTEM  Computer: CHRIS-PMW  Description: Windows failed fast startup with error status 0xC00000D4.

Code:

Event[2260]:  Log Name: System  Source: Microsoft-Windows-WER-SystemErrorReporting  Date: 2017-09-06T09:54:56.385  Event ID: 1001  Task: N/A  Level: Error  Opcode: N/A  Keyword: Classic  User: N/A  User Name: N/A  Computer: CHRIS-PMW  Description: The computer has rebooted from a bugcheck.  The bugcheck was: 0x0000009f (0x0000000000000003, 0xffff810268be0060, 0xfffff90005e7d8f0, 0xffff810279b1fca0). A dump was saved in: C:\WINDOWS\MEMORY.DMP. Report Id: 3b14e1f2-f5d2-49c1-9d7f-a507cd893337.

Code:

Event[2533]:  Log Name: System  Source: Microsoft-Windows-WER-SystemErrorReporting  Date: 2017-09-06T23:07:52.495  Event ID: 1001  Task: N/A  Level: Error  Opcode: N/A  Keyword: Classic  User: N/A  User Name: N/A  Computer: CHRIS-PMW  Description: The computer has rebooted from a bugcheck.  The bugcheck was: 0x0000005a (0x0000000000000000, 0x0000000000000000, 0x0000000000000000, 0x0000000000000000). A dump was saved in: C:\WINDOWS\MEMORY.DMP. Report Id: 371b828a-c919-4fcc-896a-b85d2e093647.

Code:

9/7/2017 4:08    Windows Error Reporting    Fault bucket 0x5A_tcpip!WfpAleBfeWatchDogCallback, type 0
Event Name: BlueScreen
Response: Not available
Cab Id: 3df1f7e3-6493-4793-915c-32b98650f548

Problem signature:
P1: 5a
P2: 0
P3: 0
P4: 0
P5: 0
P6: 10_0_16281
P7: 0_0
P8: 256_1
P9: 
P10: 

Attached files:
\\?\C:\WINDOWS\Minidump\090617-9265-01.dmp
\\?\C:\Windows\TempWER-31218-0.sysdata.xml
\\?\C:\WINDOWS\MEMORY.DMP
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER4FE0.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER4FE2.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER5021.tmp.txt
\\?\C:\Windows\Temp\WER7E25.tmp.WERDataCollectionStatus.txt

These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_5a_1ca1f5d85d2bf2e2a63e6d2c6205ab59b56188e_00000000_cab_3ffd80d3

Analysis symbol: 
Rechecking for solution: 0
Report Id: 371b828a-c919-4fcc-896a-b85d2e093647
Report Status: 268435456
Hashed bucket:9/7/2017 4:08    Windows Error Reporting    Fault bucket , type 0
Event Name: BlueScreen
Response: Not available
Cab Id: 0

Problem signature:
P1: 5a
P2: 0
P3: 0
P4: 0
P5: 0
P6: 10_0_16281
P7: 0_0
P8: 256_1
P9: 
P10: 

Attached files:
\\?\C:\WINDOWS\Minidump\090617-9265-01.dmp
\\?\C:\Windows\TempWER-31218-0.sysdata.xml
\\?\C:\WINDOWS\MEMORY.DMP
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER4FE0.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER4FE2.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER5021.tmp.txt

These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Kernel_5a_1ca1f5d85d2bf2e2a63e6d2c6205ab59b56188e_00000000_cab_02d9502e

Analysis symbol: 
Rechecking for solution: 0
Report Id: 371b828a-c919-4fcc-896a-b85d2e093647
Report Status: 4
Hashed bucket:

Code:

9/6/2017 14:55    Windows Error Reporting    Fault bucket 0x9F_3_PNP_NOTIFIY_BINDING_IMAGE_tcpip.sys, type 0
Event Name: BlueScreen
Response: Not available
Cab Id: d9948504-533d-4c2d-90c0-97a0ac6d2823

Problem signature:
P1: 9f
P2: 3
P3: ffff810268be0060
P4: fffff90005e7d8f0
P5: ffff810279b1fca0
P6: 10_0_16281
P7: 0_0
P8: 256_1
P9: 
P10: 

Attached files:
\\?\C:\WINDOWS\Minidump\090617-8234-01.dmp
\\?\C:\Windows\TempWER-86125-0.sysdata.xml
\\?\C:\WINDOWS\MEMORY.DMP
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERF845.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERF8F1.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERF911.tmp.txt

These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_9f_6a591519d9d3503d34e761ec2c9d2cc99d78d_00000000_cab_329e4106

Analysis symbol: 
Rechecking for solution: 0
Report Id: 3b14e1f2-f5d2-49c1-9d7f-a507cd893337
Report Status: 268435456
Hashed bucket:9/6/2017 14:55    Windows Error Reporting    Fault bucket , type 0
Event Name: BlueScreen
Response: Not available
Cab Id: 0

Problem signature:
P1: 9f
P2: 3
P3: ffff810268be0060
P4: fffff90005e7d8f0
P5: ffff810279b1fca0
P6: 10_0_16281
P7: 0_0
P8: 256_1
P9: 
P10: 

Attached files:
\\?\C:\WINDOWS\Minidump\090617-8234-01.dmp
\\?\C:\Windows\TempWER-86125-0.sysdata.xml
\\?\C:\WINDOWS\MEMORY.DMP
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERF845.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERF8F1.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERF911.tmp.txt

These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Kernel_9f_6a591519d9d3503d34e761ec2c9d2cc99d78d_00000000_cab_02b9f910

Analysis symbol: 
Rechecking for solution: 0
Report Id: 3b14e1f2-f5d2-49c1-9d7f-a507cd893337
Report Status: 4
Hashed bucket:

Code:

9/5/2017 2:00    Windows Error Reporting    Fault bucket LKD_0x15E_Mini_Nbl_Leak_IMAGE_Netwbw02.sys, type 0
Event Name: LiveKernelEvent
Response: Not available
Cab Id: 5089e262-275e-4944-af34-aaac91b7f767

Problem signature:
P1: 15e
P2: 30
P3: ffffda86bf95c1a0
P4: ffffda86bc71c060
P5: 0
P6: 10_0_16281
P7: 0_0
P8: 256_1
P9: 
P10: 

Attached files:
\\?\C:\WINDOWS\LiveKernelReports\NDIS\NDIS-20170904-2100.dmp
\\?\C:\Windows\TempWER-197609-0.sysdata.xml
\\?\C:\WINDOWS\LiveKernelReports\NDIS-20170904-2100.dmp
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER3903.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER3903.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER3923.tmp.txt

These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_15e_cb5b42d91a74bbf78d49b53e66f241c5cc72dcf0_00000000_cab_06175c0b

Analysis symbol: 
Rechecking for solution: 0
Report Id: 79591b42-6cdd-45e4-9bfa-35683e4c1317
Report Status: 268435456
Hashed bucket:

NETwbw02.sys

Intel® Wireless WiFi Link Driver - Intel® Wireless WiFi Link Adapter

https://downloadcenter.intel.com/default.aspx

Code:

NETwNb64     ___ Intel(R) Wireless  ___ Intel(R) Wireless  Kernel        Manual     Running    OK         TRUE        FALSE        745,472           2,129,920   0          1/5/2016 03:39:08      C:\WINDOWS\system32\drivers\Netwbw02.sys         4,096

Code:

Name	[00000005] Intel(R) Dual Band Wireless-AC 7260Adapter Type	Ethernet 802.3
Product Type	Intel(R) Dual Band Wireless-AC 7260
Installed	Yes
PNP Device ID	PCI\VEN_8086&DEV_08B1&SUBSYS_44708086&REV_BB\4&4D3057A&0&00E2
Last Reset	9/7/2017 9:05
Index	5
Service Name	NETwNb64
IP Address	192.168.0.90, fe80::41a0:47c6:6d2a:e049
IP Subnet	255.255.255.0, 64
Default IP Gateway	192.168.0.50
DHCP Enabled	Yes
DHCP Server	192.168.0.50
DHCP Lease Expires	1/1/1970 19:00
DHCP Lease Obtained	12/31/1969 19:00
MAC Address	‪AC:FD:CE:E7:0C:61‬
Memory Address	0xF70FE000-0xF70FFFFF
IRQ Channel	IRQ 4294967289
Driver	c:\windows\system32\drivers\netwbw02.sys (18.33.0.1, 3.35 MB (3,515,664 bytes), 1/29/2016 4:05)

ArazelEternal · 07 Sep 2017

From the Command Prompt; I ran sfc earlier and it turned up nothing.

Microsoft Windows [Version 10.0.16281.1000]
(c) 2017 Microsoft Corporation. All rights reserved.

C:\WINDOWS\system32>dism /online /cleanup-image /restorehealth

Deployment Image Servicing and Management tool
Version: 10.0.16281.1000

Image Version: 10.0.16281.1000

[==========================100.0%==========================] The restore operation completed successfully.
The operation completed successfully.

C:\WINDOWS\system32>chkdsk C: /scan
The type of the file system is NTFS.
Volume label is OS.

Stage 1: Examining basic file system structure ...
704256 file records processed.
File verification completed.
3731 large file records processed.
0 bad file records processed.

Stage 2: Examining file name linkage ...
14256 reparse records processed.
822052 index entries processed.
Index verification completed.
0 unindexed files scanned.
0 unindexed files recovered to lost and found.
14256 reparse records processed.

Stage 3: Examining security descriptors ...
Security descriptor verification completed.
58899 data files processed.
CHKDSK is verifying Usn Journal...
36770008 USN bytes processed.
Usn Journal verification completed.

Windows has scanned the file system and found no problems.
No further action is required.

249478143 KB total disk space.
59617448 KB in 235312 files.
139528 KB in 58900 indexes.
0 KB in bad sectors.
817315 KB in use by the system.
65536 KB occupied by the log file.
188903852 KB available on disk.

4096 bytes in each allocation unit.
62369535 total allocation units on disk.
47225963 allocation units available on disk.

C:\WINDOWS\system32>

Windows updates are all current.

Laptop screen flicker-winver-capture.png

No Memory.dmp file

Fast Startup turned off

Intel wireless driver is updated.

zbook · 07 Sep 2017

Download and install whocrashed:
http://www.resplendence.com/whocrashed

Above analyze click on tools > crash dump test > type: ACCEPT

After the dump click analyze > post results into the thread

Post a new zip: BSOD Crashes and Debugging - Windows 10 Forums

Please update the screen flickering. What has changed if anything after turning off fast boot?

If nothing has changed, remove the notebook from the docking station and connect the external monitor directly to the notebook and report the results into the thread.

ArazelEternal · 07 Sep 2017

Screen flickering hasnt changed. Along with everything else, I also ran a stress test with Unigine Heaven 4.0 earlier set on Extreme. The test ran for 3 hours while I was gone. No crashes, no errors. Watched it for a while in full screen mode, never noticed a flicker. The GPU temp never got over 61C that I noticed.

ArazelEternal · 07 Sep 2017

To me, the fact that these flickers dont show up in any fullscreen benchmarks I run says its an issue with Windows itself. Im wondering if its something in the lastest Insider build. Im waiting to see if a new insider build fixes it.

zbook · 07 Sep 2017

These will all be trial and error to see what alters and improves the flickering.

1) See if the flickering can be altered by switching from balanced power to high performance.

When you updated video drivers how did you do it?
Was it only Nvidia or did you also do Intel?
Did you use DDU?
Did you make a clean install?
Did you install from the Dell website?

2) If you didn't then let us know so that you can update the drivers using this method.

3) If you turn on Optimus does the flicker go away or persist (use both Intel and Nvidia graphics) ?

4) If you think it is windows had you considered an in place upgrade saving files and applications?

5) What happens when you sign on to Windows using a different user profile? Is the flickering different or the same, or does it no longer flicker?

6) Have you evaluated the flickering in either clean boot or safe mode?

ArazelEternal · 07 Sep 2017

1) I didnt try the power management mode, but I did everything else. I updated each graphics chipset from the manufacturers website. I tried DDU and clean install, no dice.

3) I re-enabled optimus and now the issue seems to have gone away. Keeping my fingers crossed, but not getting my hopes up.

4) Considered it but havent done it yet.

5) Only one account, save for the built in admin account.

6) I havent tried either. Ill try it ifi it comes back.

So far, it seems to have cleared up. Even programs running on the NVIDIA GPU seem to be fine.