Windows 10: PC stuck at black screen after reset

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  1.    29 Jul 2015 #1

    PC stuck at black screen after reset


    i did a full reset last night with the clean driver option, it was staying ar 99 percent for awhile last night so i went to sleep. this morning i woke up to it just stuck at being a black screen.i tried rebooting but it just goes back to a black screen after showing the blue windows icon. what should i do
      My ComputerSystem Spec

  2.    29 Jul 2015 #2

    Turn off Fast Boot in BIOS if it's enabled and try to smash F8-F9 when you see the motherboard logo.
    If all goes well - try to boot into safe mode and see if you can do that.

    If not, well you have to reinstall it.
      My ComputerSystem Spec

  3.    29 Jul 2015 #3

    i couldent get safe mode to come up after a couple reboots, it said windows didnt start right and gave me a option to reset it.this time i just did the full reset without the drive wipe, hopefully itll work.
      My ComputerSystem Spec

  4.    29 Jul 2015 #4

    so it went through the reset portion now it was installing winows till around 10 percent then restarted. now its sitting at a black blank screen for the last 10m, is that normal while installing windows?
      My ComputerSystem Spec


  5. Posts : 2
    trying to update to Windows 10
       30 Jul 2015 #5

    Karizma said: View Post
    i did a full reset last night with the clean driver option, it was staying ar 99 percent for awhile last night so i went to sleep. this morning i woke up to it just stuck at being a black screen.i tried rebooting but it just goes back to a black screen after showing the blue windows icon. what should i do
    I had three computers with this issue and spent 5 hours on it including 1 hour with Microsoft. They accidently fixed it enough for me to figure out the real problem. Windows 10 was treating our single screen computers as if they had dual monitors - the black screen was the other monitor. So ultimately, we were eventually able to right click on the screen and bring up display settings and delete the extra (nonexistant monitor). Our dual monitor computer also had a similiar problem reading three screens instead of two and again we went into the display settings and deleted the "nonexistent monitor"
      My ComputerSystem Spec


  6. Posts : 2
    trying to update to Windows 10
       30 Jul 2015 #6

    also if one is not seeing your mouse, it is probably on the nonexistent monitor - so try scrolling right or left the length of a monitor screen
      My ComputerSystem Spec


  7. Posts : 12
    Windows 8.1 and 10.
       31 Jul 2015 #7

    FIX: This problem has been an ongoing issue with Windows 10


    THIS PROBLEM HAS BEEN AN ONGOING ISSUE WITH WINDOWS 10.

    Below is a Microsoft Knoledge Base entry from April of this year.

    httpw://support.microsoft.com/en-us/kb/3055414

    "The lock screen in Windows 10 Technical Preview Build 10061 might appear as a black screen with a mouse cursor
    Symptoms

    When you sign out of Windows 10 Technical Preview Build 10061 and return to the lock screen, you might see only a black screen with a responsive mouse cursor. Pressing the Alt+Tab keys or the Ctrl+Alt+Del keys has no visible effect.
    Workaround

    If you are experiencing this issue, follow these steps to sign into Windows:

    At the black screen, press the Ctrl key once on an attached physical keyboard. (You won’t see any visible change, but pressing the Ctrl key will place the cursor in the password box that you’re currently not able to see.)

    Now type the password of the user that just signed out and press Enter.This will sign you back into Windows and the desktop will appear.

    If you failed to sign in because you mistyped the password, press Enter once more. Then retype the password and press Enter." ...

    PLEASE NOTE: IF YOU ARE INSTALLING WINDOWS 10. AFTER ENTERING YOUR PASSWORD, THE CURSOR SHOULD VANISH FOR SEVERAL MINUTES WHILE WINDOWS COMPLETES THE INSTALL SETUP. MY COMPUTER, A FAST ALIENWARE, TOOK ABOUT FIVE MINUTES TO COMPLETE THE SETUP AND THEN THE WINDOWS 10 DESKTOP APPEARED.
      My ComputerSystem Spec


  8. Posts : 4
    Win 10 (hopefully) and Linux
       15 Aug 2015 #8

    another blank screen no cursor issue during clean install


    After the 10 upgrade I tried a reset and since then I've got nothing at all. Just a blank but lit up screen, no cursor.

    After giving up on getting the previous working version back I tried to just clean install. Same problem. Installer does all the steps then goes down for reboot and that's the last I see of anything Windows. I get the Samsung splash screen then blank with no cursor. It does not ever get past that blank screen during the install. It's too fast to have booted into a new Windows install, only about 30 seconds of activity before darkness.

    I've tried UEFI, no UEFI. Secure Boot on and off. Fast Boot on and off. I've tried using the MS media tool and rufus. I've tried USB and DVD. I've tried the Win P thing, nothing. F8 does nothing. Entering a password as if it is on login screen does nothing (it's a clean install so no password should be needed anyway) . I've even tried manually wiping the drive to be sure no previous data is there.

    If I go into trouble shooting on the installation media I can get a command prompt. I can see the C drive and scan or clean or whatever so I'm certain it is healthy.

    Once the screen goes dark all drive activity stops and that's all I get. I've left it overnight multiple times to see if it would ever move on. Nope.

    This is infuriating as for once I didn't directly cause my problems, I just used the built in reset feature after Win 10 had activated and been running for 3 days.

    It's Samsung AIO model DP500A2P.

    Any ideas?
      My ComputerSystem Spec

  9.    15 Aug 2015 #9

    Not at all sure if this if going to help at all but try doing a off line clean install, power off your router.

    It sounds to me that your model may not be compatible with windows 10, contact your manufacturer regarding this they may have updated drivers.

    If all fails you are going to have to clean install your base OS, if you have your activation key just install and activate by phone (it is a free call) if not once again contact your manufacturer.

    I upgraded my friends laptop to Windows 10 with the same result however I had taken a system image before hand and was able to restore back to the very time I updated.

    Good luck mate, I hope you get it sorted and I feel for you, if Microsoft had shoved down your throat the fact to do a image back up before the upgrade as well as they did the upgrade it's self many people would not be in this situation.
      My ComputerSystem Spec


  10. Posts : 4
    Win 10 (hopefully) and Linux
       16 Aug 2015 #10

    Bazz said: View Post
    Not at all sure if this if going to help at all but try doing a off line clean install, power off your router.

    It sounds to me that your model may not be compatible with windows 10, contact your manufacturer regarding this they may have updated drivers.

    If all fails you are going to have to clean install your base OS, if you have your activation key just install and activate by phone (it is a free call) if not once again contact your manufacturer.

    I upgraded my friends laptop to Windows 10 with the same result however I had taken a system image before hand and was able to restore back to the very time I updated.

    Good luck mate, I hope you get it sorted and I feel for you, if Microsoft had shoved down your throat the fact to do a image back up before the upgrade as well as they did the upgrade it's self many people would not be in this situation.
    Clean installs fail at the same point as the reset did. I'm out of ideas for it at this point and low on patience.
    I do wish I had imaged the disk prior to starting, but since it had already updated to 10 successfully and I wanted a fresh system anyway I didn't worry about a back-up.

    I suspect it is something in the UEFI/BIOS set-up that fails, but since I have totally wiped and formatted the disk several times I would think the installer would be able to do its thing as if it was a fresh disk.

    I may need to buy a copy of 10 to dual boot on a home built PC anyway so maybe that installer will also get the failed install back up.
    If nothing helps I'll have a 4th Linux machine to play with I guess
      My ComputerSystem Spec


 
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