Multiple problems with Windows 10

  1. Posts : 3
    Win 10

    Multiple problems with Windows 10

    I seem to be locked in an endless stream of hurt here.

    The startup list doesn't show up - I can't start Cortana. I can access command stuff through Win-R and type in the CMD line. I can download from the internet - but not open anything I download - when I try I get "The supplied kernel information is invalid". If I enter the program file and hit the *.exe I get the same message.

    If I click on the icon to launch a program I get the message that the "The Windows Installer Service Could Not be Accessed" - if I try and download this I can't run it.

    I tried running a full Windows Defender scan which found nothing. I tried to open Windows Installer Service via "net start MSIServer" - it says it is running but I can't find it among processes and still nothing launches. I do have access to a laptop so can can download a fresh install of Win 10 from that but am not sure how to do that.

    Aaaargh (oh yeah and the sound doesn't work either and there is no "history" in any of the logs ....
      My Computer

  2. dalchina's Avatar
    Posts : 29,911
    Win 10 Pro (1903)

    Hello, as I understand it, it seems you can't actually launch some programs at all, but can launch a browser (as you say you can download things). This questions whether you can run the standard diagnostics and be able to do an in-place upgrade repair install (which starts by launching Setup.exe from a Win 10 mounted iso or bootable medium.

    Do you have any idea what may have led to this? Did it just suddenly happen, or have things been getting progressively worse?

    Disk check:
    Here the safest thing for you to try is to use a portable program (no installation).
    14 Free Hard Drive Testing Tools (September 2017)
    Try the second, check the SMART parameters, and do a surface test.

    You can download that on your other PC, put it on a flash drive e.g.

    Please post a screenshot of the result (or a picture or whatever you can).

    What sort of disk is your system disk? HDD? SSHD? SSD? ....

    What is your Windows build?
    Windows key + R, winver.

    Given the above, we will know which Windows build to download and if it's worth attempting and in-place upgrade repair install which keeps all your programs and data

    Do you have full backups and/or disk images? (If you use disk imaging routinely as a keep recommending, it will be easy to restore an image onto a good disk, and you would be up and running in under an hour and probably wouldn't be needing technical help).
      My Computers

  3. Posts : 3
    Win 10
    Thread Starter

    Thanks for your help

    I had a backup of the original Win 10 installation on another drive (HDD).

    I've now updated Win 10 and most of the programs. Will leave for a few days then format my bad SSD version and then clone to it.

    I don't know what triggered this.

    Thanks for your suggestions though (I have now initiated restore points!).


    Paddy Ryan
      My Computer

  4. Bree's Avatar
    Posts : 18,635
    10 Home x64 (20H2) (10 Pro on 2nd pc)

    PaddyARyan said:
    Thanks for your suggestions though (I have now initiated restore points!).
    A restore point can let you undo registry and file changes if something goes wrong, but it's no protection against drive failure. The 'disk imaging' Dalchina suggested goes much further. A disk image is a snapshot of your entire system, stored on an external drive. It enables you to restore your system to a replacement drive and carry on as if nothing had happened. It is also a good way out in the system gets so corrupted that it cannot even boot.

    Most here recommend Macrium Reflect (free) for that purpose.
      My Computers

  5. dalchina's Avatar
    Posts : 29,911
    Win 10 Pro (1903)

    Further, disk imaging creates compressed images. You create a base image, then manually or on a schedule 'update' that by creating a new image file which represents the changes from the base image (differentially - = with respect to the base image, or incrementally = with respect to the base image and all other incremental images. These last two are smaller and faster.

    Creating an image from an SSD over USB3 might take <12 mins.

    Images can be of - all partitions for Windows - any combination of disks or partitions.

    Images can be mounted and files extracted, and even used with a 3rd party program to transfer your programs to a new OS or PC.
      My Computers

  6. Posts : 3
    Win 10
    Thread Starter


    Thanks for your suggestions - I have Macrium and will do as you suggest.

    Cheers and beers,

      My Computer


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