start menu issues

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  1.    26 Aug 2017 #1

    start menu issues

    i have windows 10, all of a sudden I cant delete or unpin any tiles in the menu. I cant even resize them, when I right click on them the options pop up for a milli second and then gone, I reinstalled windows, Kaspersky, but still the issue remains. I eventually did a sfc/scannow, than turned up nothing. so far short of a re format, any ideas as to the problem, I'm suspecting outside interference of some kind.
    also when I tried to do a command prompt, even that did not give me administrator privaledge, I did it another way.

      My ComputerSystem Spec

  2.    26 Aug 2017 #2

    Hi, I've searched the forum for you:
    can't unpin tiles

    Cannot re-arrange/resize/pin/unpin start menu tiles after malware. - Windows 10 Forums

    Older thread:
    Start Menu Issues - Windows 10 Forums

    Please feel free to search for more if these don't help. This has been discussed frequently.

    Do you have the same problem if you create a new user for test purposes?
    Do you have the same problem in Safe Mode with your current user?
      My ComputersSystem Spec

  3.    26 Aug 2017 #3

    thanks dal
    I haven't done either of those, I'm on my laptop at the mo, my pc is unplugged from net, ill tyr what you suggest tomorrow, ill take a look at the link.
    I didn't understand what you did with the user account
    I also noted that my user account has no option to remove or change password

      My ComputerSystem Spec

  4.    27 Aug 2017 #4

    i tried with another account, that too I was unable to do anything with the tiles, they are both the same. also, I could not change the resolution on the new account, I am running another sfc right now.
    something is going on, but nothing is helping. looks like a re format is needed

      My ComputerSystem Spec

  5.    27 Aug 2017 #5

    Hi please work carefully though the ideas in my first post.
    As the problem is common to both users, that's either the same program starting affecting the Start menu, or Windows corruption.

    Also see
    Reset Start Layout in Windows 10 Windows 10 Customization Tutorials

    There should be no need to reinstall Windows.
    If al else fails, and since it's not user account corruption, you can do an in-place upgrade repair install which keeps all programs and data and most settings but gives you a new Windows installation, using the base build of your current major build.
    (Tutorial in the tutorial section Windows 10 Tutorials if needed)
      My ComputersSystem Spec

  6.    27 Aug 2017 #6

    Hi del, I have created another accout bat too is acting the same way. I have tried to follow the instructions but I don't get the same as you sent, the file explorer does not give me the same options, so I'm confused as to what I'm doing wrong
      My ComputerSystem Spec

  7.    27 Aug 2017 #7

    I am using my tablet cause the pc is very slow at starting as a result.
      My ComputerSystem Spec

  8.    27 Aug 2017 #8

    I have tried to goto
    But I don't have the app data you said ,so I'm lost
      My ComputerSystem Spec

  9.    27 Aug 2017 #9

    I don't know to which part of the links you're specifically referring, but if you simply type
    C:\Users\<name>\appdata in file explorer's address bar you'll get there.

    (By default system things are hidden).

    Or type %appdata% in the run box or file explorer's address bar and that takes you to

    If your problem is with your PC and it's very slow, you could have other problems.
      My ComputersSystem Spec

  10.    27 Aug 2017 #10

    I have got to roaming
      My ComputerSystem Spec

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