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  1.    24 Aug 2017 #21
    Join Date : May 2016
    Posts : 45
    Windows 10
    Thread Starter

    Thanks Marko 1401 - I found the screen to take a picture but tried everything and I don't know how to capture the screen and send it to this site! I did Windows and X and disk management and got the screen up - but tried everything from there and don't know how to proceed( I am quite elderly)

    Looking at the bottom half of the page left to right it says:

    Disc 0 Basic 111.67 GB online - 100mb healthy EFI S - Acer (C) 95.73gb healthy (recovery partition)

    Regards
      My ComputerSystem Spec
  2.    24 Aug 2017 #22
    Join Date : Feb 2016
    Maribor, Slovenia
    Posts : 8,971
    Windows 10 (Pro and Insider Pro)

    Easiest way to take a screenshot in Windows is to press (together) Windows key + Shift + S. Cursor will appear and you can select an area to capture.

    i like Windows tool (included in Windows) called Snipping tool. Click on Start (left bottom corner) and start typing: Snipping... at snip Windows will show results and you can click on it... In sniping tool just select new, and same cross as before appear to select area. You have to press copy before pasting into Replay window

    Click image for larger version. 

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      My ComputerSystem Spec
  3.    25 Aug 2017 #23
    Join Date : Oct 2015
    Posts : 92
    Ver 1703

    This is what you should put up on the site so we can help you get to the bottom of this.

    Click image for larger version. 

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    Snipping the image as suggested by the user above is the most simplest approach to it.
      My ComputerSystem Spec
  4.    25 Aug 2017 #24
    Join Date : Sep 2014
    Posts : 450
    10 preview 64bit

    When we get the screenshot
    i do hope that this is WRONG

    Looking at the bottom half of the page left to right it says:
    Disc 0 Basic 111.67 GB online - 100mb healthy EFI S - Acer (C) 95.73gb healthy (recovery partition)

    The recovery partition should not be >> C <<


    Roy



      My ComputerSystem Spec
  5.    15 Sep 2017 #25
    Join Date : May 2016
    Posts : 45
    Windows 10
    Thread Starter

    Virtually no free space!


    Hello again

    Re. my Acer Aspire mentioned here - I am still no further on! Can I explain please?
    I have tried to all clear all rubbish using piriform and disc clear but I still have only 8gb free of 102gb!

    Now as suggested I downloaded Treesize but do not understand what to do with it.

    It shows Acer C as 102gb (I only have this and no other partition). Under this heading it shows:
    50gb - 249 files
    28gb - Windows.

    I am assuming that the 50gb - 249 files are my problem and that I need to get rid of some of them - but how do I do this and will this mess up my laptop (excuse me I am not very tech savvy)?

    I removed all my photos and emails and only managed to increase the free space by 4 gb.

    So, in simple terms, what are these 249 files and do I need all of them - I just do not understand.

    Thanks again everyone

    Moggie
      My ComputerSystem Spec
  6.    15 Sep 2017 #26
    Join Date : Feb 2016
    Maribor, Slovenia
    Posts : 8,971
    Windows 10 (Pro and Insider Pro)

    Quote Originally Posted by moggie View Post
    Hello again

    Re. my Acer Aspire mentioned here - I am still no further on! Can I explain please?
    I have tried to all clear all rubbish using piriform and disc clear but I still have only 8gb free of 102gb!

    Now as suggested I downloaded Treesize but do not understand what to do with it.

    It shows Acer C as 102gb (I only have this and no other partition). Under this heading it shows:
    50gb - 249 files
    28gb - Windows.

    I am assuming that the 50gb - 249 files are my problem and that I need to get rid of some of them - but how do I do this and will this mess up my laptop (excuse me I am not very tech savvy)?

    I removed all my photos and emails and only managed to increase the free space by 4 gb.

    So, in simple terms, what are these 249 files and do I need all of them - I just do not understand.

    Thanks again everyone

    Moggie
    Hi again Moggie

    It means that you have 50GB of files in the root of drive C:

    Start Treesize as administrator (it should ask you to do this anyway) and click on little arrow in front of files (picture below). It will show us which are these files and how could you proceed.
    Click image for larger version. 

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      My ComputerSystem Spec
  7.    16 Sep 2017 #27
    Join Date : May 2016
    Posts : 45
    Windows 10
    Thread Starter

    Hi AndreTen
    Have done that and it shows like you have indicated above. The 249 files are all listed all the same with ooa...oob.... against them and they all show same ie 200mb!

    I have tried to do a screen print many times to send you but it does not work. I am elderly and have not done this before!

    I opened the properties on some of the files and they all just say the same date for each file which is 27 July '17! Is this where all my free space has gone?

    Moggie
      My ComputerSystem Spec
  8.    16 Sep 2017 #28
    Join Date : Aug 2014
    Posts : 169
    Windows 10 Home, 64-bit

    Quote Originally Posted by hawkman View Post
    When we get the screenshot
    i do hope that this is WRONG

    Looking at the bottom half of the page left to right it says:
    Disc 0 Basic 111.67 GB online - 100mb healthy EFI S - Acer (C) 95.73gb healthy (recovery partition)

    The recovery partition should not be >> C <<


    Roy



    I agree with this.

    My guess is that you have a single hard drive of at least 200 GB capacity and that Acer has split it into 2 partitions of about 96 GB and 111 GB. I know they split hard drives up like that.

    Disc 0 is a 111 GB partition and may be largely empty. We don't know as we can't see a screen shot.

    The other partition is C and is 96 GB and is apparently nearly full.

    I'm not sure how the C partition came to be marked as "recovery", but the point is that you need to be utilizing that other 111 GB partition shown as Disc 0.

    You may have all kinds of unused space on that Disc 0 partition.

    I knew a guy who had an Acer machine years ago and it had a single hard drive split into 2 nearly equal partitions for some stupid reason, just like Moggie.

    Moggie: if you have unused space on Disc 0, it can be transferred to the other partition C---but that may be beyond your skill level.

    Or you should be able to start saving stuff directly to Disc 0.

    But it's hard to direct you without pictures of Disk Management.

    It's unusual to have a bunch of large files of the same size in the root of the C partition. They may be related to Windows System Restore points or Windows Updates.

    Do those 249 files from July 27 all have very long file names like xk5i60ksfjy99s5pep429qqyjol40sk00---just nonsense characters like that?
      My ComputerSystem Spec
  9.    16 Sep 2017 #29
    Join Date : Feb 2016
    Maribor, Slovenia
    Posts : 8,971
    Windows 10 (Pro and Insider Pro)

    Quote Originally Posted by moggie View Post
    Hi AndreTen
    Have done that and it shows like you have indicated above. The 249 files are all listed all the same with ooa...oob.... against them and they all show same ie 200mb!

    I have tried to do a screen print many times to send you but it does not work. I am elderly and have not done this before!

    I opened the properties on some of the files and they all just say the same date for each file which is 27 July '17! Is this where all my free space has gone?

    Moggie
    About making screenshot and post it here..
    Windows 10 have a nice app called snipping tool. You can run it by clicking on Start button (low left corner) and start typing snip.. Snipping tool will appear in the list. Click on it and small app will appear. Click on "new" and make picture of screen. Then click on edit and copy
    Click image for larger version. 

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    Another easy way is to press together Windows+shift+s. Screen will turn foggy and cross will appear on screen. With that cross (clicking left mouse button, holding it down and dragging around an area on screen) you can copy part of the screen in clipboard (memory).

    Now you can paste that picture in answer windows by pressing Control+V (or shift+insert) in the place where cursor is. I have to click on first button in toolbar before that.

    Click image for larger version. 

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    It is important for us to see what files are there, so we can give you instructions how to delete them.

    Btw, did you uninstall that program you mentioned in your first post? Or is it still there..
      My ComputerSystem Spec
  10.    16 Sep 2017 #30
    Join Date : May 2016
    Posts : 45
    Windows 10
    Thread Starter

    I did try to do a 'restore' on 27 July as I was having problems with laptop freezing. It took absolutely ages! and eventually finished with the message 'cannot restore' or something like that.
    The 249 files I mentioned start as 00a1, 00a2 then 00B, c,d, etc and after 009 a b c d e f change to 0010 carry on in sequence to finishing at 0099 - every one is 200mb and finishes with BOOT NXT and recovery TXT.
    I am trying to do a screen print but no success so far - will keep trying!
    Thanks
    Moggie

    Re. the two partitions - when I go into This PC it shows only Drive C at 95GB and no other drives unless I put in a flash drive in usb port and that then shows as a drive.
      My ComputerSystem Spec

 
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