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  1.    21 Aug 2017 #1
    Join Date : Nov 2016
    Posts : 25
    Windows 10

    I am In Trouble


    My windows 10 Acer Aspire labtop froze up yesterday so I did a forced shutdown. It will not turn on since then. I have a windows 10 of my sister's HP laptop here which was already back to factory default. When mine stopped turning on, I got this idea to restore my latest backup onto her computer which it did, however, now i cant do anything on her laptop because it says i need to activate windows 10 so i suppose that means my backup messed up her computer. I just want to take her's back to factory but it wont allow me to open settings or start menue or control panel...nothing. Is there a way to do this? Thanks for any help.

    Loopy
      My ComputerSystem Spec
  2.    21 Aug 2017 #2
    Join Date : May 2016
    FL, USA
    Posts : 148
    Windows 10-Pro 64bit

    F11 on power up will restore the HP to factory.
      My ComputerSystem Spec
  3.    21 Aug 2017 #3
    Join Date : Jul 2015
    Posts : 879
    Windows 10 Home

    I did a forced shutdown. It will not turn on since then.

    Assuming 'will not turn on' means it's not booting vs will not power on, at all, get to Advance Startup by force shut down 3 times and allow Recovery/Repair console to open. Then select and option. You can also get there by repeatedly hitting F2 as SOON as you see the 'acer' logo until it shows up. If you have not deleted the mfr recovery partition, you can reset to orig factory condition or use Windows repair or reset to not lose files and programs. Good Luck
      My ComputerSystem Spec
  4.    21 Aug 2017 #4
    Join Date : Nov 2016
    Posts : 25
    Windows 10
    Thread Starter

    If ONly


    Quote Originally Posted by Comp Cmndo View Post
    F11 on power up will restore the HP to factory.
    After pressing F11 I get the blue screen that says recovery BUT it says the device needs to be repaired and that I need to use recovery tools. If I dont have any installation media to contact the administrator which is me. At the bottom i get three otions 1) press enter and try again 2) pressF8 for startup settings and 3) press esc for UEFI settings. Nothing happens on any of those commands

    Loopy
      My ComputerSystem Spec
  5.    21 Aug 2017 #5
    Join Date : Nov 2016
    Posts : 25
    Windows 10
    Thread Starter

    It means it will not even turn on. No blinking lights on the front - nothing, nada, zip. Everything is backed up so I am ok there but it just will not turn. I can't take the battery out like we used to do as it is all enclosed inside the lsptop somewhere. I appreciate your help though. :-)
      My ComputerSystem Spec
  6.    21 Aug 2017 #6
    Join Date : Apr 2017
    Mountains of Western NC
    Posts : 295
    Win 10 Pro x64 17040 Skippy

    Quote Originally Posted by Loopygram View Post
    Everything is backed up so I am ok there but it just will not turn. :-)
    Did you make a Rescue USB or DVD? That would probably work.
      My ComputersSystem Spec
  7.    22 Aug 2017 #7
    Join Date : Jun 2016
    UK
    Posts : 282
    Windows 10 Home 64 bit (with Creators OS)

    Quote Originally Posted by Fisher Mann View Post
    Did you make a Rescue USB or DVD? That would probably work.
    I have a rescue DVD, made in Macrium. It is used to boot the computer even when it refuses to boot and copies a Macrium image of the C drive which you have previously got Macrium to make. It got me out of a serious failure once and I was back working within minutes. Highly recommended.
      My ComputerSystem Spec
  8.    22 Aug 2017 #8
    Join Date : Nov 2016
    Posts : 25
    Windows 10
    Thread Starter

    yes I did but the laptop doesn't see it or read it. The problem is that when I used my backup, which would include my windows, I never thought about my windows over riding the windows on her laptop. I'm kicking myself now. They are both windows 10. Appreciate your help
      My ComputerSystem Spec
  9.    22 Aug 2017 #9
    Join Date : Jun 2016
    UK
    Posts : 282
    Windows 10 Home 64 bit (with Creators OS)

    Quote Originally Posted by Loopygram View Post
    yes I did but the laptop doesn't see it or read it. The problem is that when I used my backup, which would include my windows, I never thought about my windows over riding the windows on her laptop. I'm kicking myself now. They are both windows 10. Appreciate your help
    I'm puzzled. Booting the problem laptop from a Rescue DVD and then allowing Macrium to copy an image made previously (as is my post # 7) will overwrite everything on the troublesome machine including its version of windows. That's normal.

    Re-reading your post, perhaps your Rescue DVD was made on your own laptop. If so it could be that using it to rescue the other laptop would never work. I think the only way is to re-install Windows from Microsoft's site (a pain to re-install programs etc) but perhaps someone else has a less disruptive way.
      My ComputerSystem Spec
  10.    22 Aug 2017 #10
    Join Date : Nov 2016
    Posts : 25
    Windows 10
    Thread Starter

    Quote Originally Posted by Comp Cmndo View Post
    F11 on power up will restore the HP to factory.
    I do have macrium list in the start page to choose but when I choose it It asks for my windows installation disc. I made macrium PE on a usb but its not recognized.
    Very frustrating but have to work now. Will be back this evening. Appreciate your help
      My ComputerSystem Spec

 
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