I am In Trouble

My windows 10 Acer Aspire labtop froze up yesterday so I did a forced shutdown. It will not turn on since then. I have a windows 10 of my sister's HP laptop here which was already back to factory default. When mine stopped turning on, I got this idea to restore my latest backup onto her computer which it did, however, now i cant do anything on her laptop because it says i need to activate windows 10 so i suppose that means my backup messed up her computer. I just want to take her's back to factory but it wont allow me to open settings or start menue or control panel...nothing. Is there a way to do this? Thanks for any help.

Loopy

I did a forced shutdown. It will not turn on since then.

Assuming 'will not turn on' means it's not booting vs will not power on, at all, get to Advance Startup by force shut down 3 times and allow Recovery/Repair console to open. Then select and option. You can also get there by repeatedly hitting F2 as SOON as you see the 'acer' logo until it shows up. If you have not deleted the mfr recovery partition, you can reset to orig factory condition or use Windows repair or reset to not lose files and programs. Good Luck

Comp Cmndo said:

F11 on power up will restore the HP to factory.

After pressing F11 I get the blue screen that says recovery BUT it says the device needs to be repaired and that I need to use recovery tools. If I dont have any installation media to contact the administrator which is me. At the bottom i get three otions 1) press enter and try again 2) pressF8 for startup settings and 3) press esc for UEFI settings. Nothing happens on any of those commands

Loopy

It means it will not even turn on. No blinking lights on the front - nothing, nada, zip. Everything is backed up so I am ok there but it just will not turn. I can't take the battery out like we used to do as it is all enclosed inside the lsptop somewhere. I appreciate your help though.

Loopygram said:

Everything is backed up so I am ok there but it just will not turn.

Did you make a Rescue USB or DVD? That would probably work.

Fisher Mann said:

Did you make a Rescue USB or DVD? That would probably work.

I have a rescue DVD, made in Macrium. It is used to boot the computer even when it refuses to boot and copies a Macrium image of the C drive which you have previously got Macrium to make. It got me out of a serious failure once and I was back working within minutes. Highly recommended.

yes I did but the laptop doesn't see it or read it. The problem is that when I used my backup, which would include my windows, I never thought about my windows over riding the windows on her laptop. I'm kicking myself now. They are both windows 10. Appreciate your help

Loopygram said:

yes I did but the laptop doesn't see it or read it. The problem is that when I used my backup, which would include my windows, I never thought about my windows over riding the windows on her laptop. I'm kicking myself now. They are both windows 10. Appreciate your help

I'm puzzled. Booting the problem laptop from a Rescue DVD and then allowing Macrium to copy an image made previously (as is my post # 7) will overwrite everything on the troublesome machine including its version of windows. That's normal.

Re-reading your post, perhaps your Rescue DVD was made on your own laptop. If so it could be that using it to rescue the other laptop would never work. I think the only way is to re-install Windows from Microsoft's site (a pain to re-install programs etc) but perhaps someone else has a less disruptive way.

Comp Cmndo said:

F11 on power up will restore the HP to factory.

I do have macrium list in the start page to choose but when I choose it It asks for my windows installation disc. I made macrium PE on a usb but its not recognized.
Very frustrating but have to work now. Will be back this evening. Appreciate your help