Page 1 of 2 12 LastLast
  1.    15 Aug 2017 #1
    Join Date : Mar 2016
    Manchester
    Posts : 22
    Windows 10

    User device registration pc restart?


    Hi

    Recently been having the same problem during gaming, pc will restart it self after failing to load a game. At first it happened with black desert online, it would restart now and again. I tested to see if it was my GPU by lowering the settings in game. It helped abit but now and again it would restart. Installed hellblade - senuas sacrifice, did not restart at the beginning but it restarted the moment i find the second talking stone thing while going into a tunnel crouched. Im guessing this part is a fight phase or something, i have yet to lower the settings on this game and test it. Now i have installed mass effect Andromeda, launched it and it restarted after the game maximized from minimized mode. I have linked an image, i have no idea what all this means. Average pc gamer with no knowledge, was thinking of doing a full reinstall of windows 10 and trying that but someone suggested that it might be PSU. But that would not make any sense due to the company who built my system "scan 3sx"overclocked my CPU/i5660k to 4.6Hz. My psu is a VS550, i know this PSU was a mistake before you point it out Ive also reverted the overclocking to default settings. Still getting restarts on MEA. Can anyone help? Also been getting kmode_exception_not_handled Any info will help.

    Thanks

    Click image for larger version. 

Name:	Untitled.jpg 
Views:	13 
Size:	713.8 KB 
ID:	148990
      My ComputerSystem Spec
  2.    15 Aug 2017 #2
    Join Date : Jul 2014
    Serbia
    Posts : 10,453
    W10 Insider + Linux

    Are all errors related to Windows Hello ?
    https://support.microsoft.com/en-us/...-what-is-hello
    Than those errors are not related to PSU.
      My ComputersSystem Spec
  3.    15 Aug 2017 #3
    Join Date : Mar 2016
    Manchester
    Posts : 22
    Windows 10
    Thread Starter

    Click image for larger version. 

Name:	MEA.jpg 
Views:	5 
Size:	708.8 KB 
ID:	149036

    Ok just did a test run on Mass effect andromeda, did not restart for some odd reason. Thought it my Xbox/Razer/Wildcat controller, maybe something to do with game mode but might be just be grasping at anything due to being so confused. Did not restart even once so i played for a bit and just did a quick test on Hellblade-SS, it restarted and i used a time stamp/frame to figure out how many errors happen before the restart. From the bottom to the top, all those errors happen at the same time. You'll recognize the date and time are all the same till the top warning happens. I dont get how windows hello is causing this issue due to windows hello isn't available on my system/device.

    Quote Originally Posted by CountMike View Post
    Are all errors related to Windows Hello ?
    https://support.microsoft.com/en-us/...-what-is-hello
    Than those errors are not related to PSU.
      My ComputerSystem Spec
  4.    15 Aug 2017 #4
    Join Date : Jul 2014
    Serbia
    Posts : 10,453
    W10 Insider + Linux

    Maybe it was confused with something in your controllers, some FW in it.
      My ComputersSystem Spec
  5.    15 Aug 2017 #5
    Join Date : Mar 2016
    Manchester
    Posts : 22
    Windows 10
    Thread Starter

    Played Hellblade-SS without controller. Still restarted Im worried about future games, i dont want to find out i cant play a single game due to this. Does the log event make any sense to you? i know it dont to me.

    Quote Originally Posted by CountMike View Post
    Maybe it was confused with something in your controllers, some FW in it.
      My ComputerSystem Spec
  6.    15 Aug 2017 #6
    Join Date : Jul 2014
    Serbia
    Posts : 10,453
    W10 Insider + Linux

    Quote Originally Posted by Kiregshammer View Post
    Played Hellblade-SS without controller. Still restarted Im worried about future games, i dont want to find out i cant play a single game due to this. Does the log event make any sense to you? i know it dont to me.
    No, not really, if it was a laptop maybe some phantom input device. mouse pad or camera but on a desktop ? Have you checked device manager for anything unusual ? Hello can work thru camera or fingerprint device, things like that.
      My ComputersSystem Spec
  7.    15 Aug 2017 #7
    Join Date : Mar 2016
    Manchester
    Posts : 22
    Windows 10
    Thread Starter

    Nothing what so ever, did have PS/2 mouse problem a while ago but cant remember what i did to fix it. Im going with the fresh install of Windows 10. Hopefully that can fix it. If not, ill be back with more error reports

    Quote Originally Posted by CountMike View Post
    No, not really, if it was a laptop maybe some phantom input device. mouse pad or camera but on a desktop ? Have you checked device manager for anything unusual ? Hello can work thru camera or fingerprint device, things like that.
      My ComputerSystem Spec
  8.    16 Aug 2017 #8
    Join Date : Mar 2016
    Manchester
    Posts : 22
    Windows 10
    Thread Starter

    Ok it seems like a fresh install of windows has not worked, so im not sure what is going on all together. Might just take it to a professional, odd thing is that he PS/2 mouse driver info still appeared on my driver manager. I cant seem to uninstall the driver because after a refresh on device manager, it reappears again. So i just disabled it, made no difference. Also changed Windows Driver Foundation to automatic, might try the automatic delayed option. Manage to run MAE and load my save, this time it restarted while i was talking to an NPC. Might try a more powerful PSU and see what happens. Installing BF1, some games run perfectly and some games just wanna kill my pc. RainbowSix Siege runs perfectly, did have one restart but never happened after that.

    Just ran FurMark on my optimal setting which is 2560X1440p QHD, warmed up and did about in about 5-10 second and it restarted. Does this mean my GPU is dead? not seeing computer barf on my monitor though.
      My ComputerSystem Spec
  9.    16 Aug 2017 #9
    Join Date : Jul 2014
    Serbia
    Posts : 10,453
    W10 Insider + Linux

    Except for that PSU, I can't see other HW causing problems alike that, at least not performance wise.
      My ComputersSystem Spec
  10.    16 Aug 2017 #10
    Join Date : Mar 2016
    Manchester
    Posts : 22
    Windows 10
    Thread Starter

    Sorry what does HW stand for? i really think its the PSU or the GPU. Hope its not the GPU, just bought it a couple of months ago

    Quote Originally Posted by CountMike View Post
    Except for that PSU, I can't see other HW causing problems alike that, at least not performance wise.
      My ComputerSystem Spec

 
Page 1 of 2 12 LastLast


Similar Threads
Thread Forum
Enter registration info third party apps again for each user + issues
when I install software under windows 10, I have to register some programs for each user after installation, i.e. when I register the software when logged in as user1 and then login as user2, the software is not registered yet. In addition, to...
User Accounts and Family Safety
Windows 10 won’t shut down restart /Device Manager and Update Issues
Having MAJOR issues with my custom build desktop. Was running fine for a few days. No malware, AV, or sketchy software, only using Windows Defender. Issues started, were fixed, and are back full flight again. This is my gaming rig. Here is my...
General Support
Solved win 10 COAs & registration etc
Hi, I have one win 7 system and two win 8 systems. In essence I did a win 10 clean install, and as I had no new COA from MS, I assumed I could use my Win8.1 COA. Wrong! I am wondering if this is because of 2 possible reasons. (i) Although I...
Windows Updates and Activation
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd
All times are GMT -5. The time now is 06:31.
Find Us
Twitter Facebook Google+ Ten Forums iOS App Ten Forums Android App



Windows 10 Forums