Windows 10: My screen is Black

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  1.    10 Aug 2017 #1

    My screen is Black


    So I have a problem...
    1) my laptop runs windows 10 and has a broken screen so it's been running through HDMI too my TV
    2) it sometimes just freezes for no reason and I can't do nothing but restart
    3) Now when I restart it restarts to a blank login screen and the mouse comes us. Wish I could post a pic but I can't.
      My ComputerSystem Spec


  2. Posts : 5,986
    Windows 10 Pro Build 1709
       10 Aug 2017 #2

    Hi Cashkiwi. Welcome to the TenForums @Cashkiwi

    When it boots to the Black screen does anything happen if you press Windows Key + P ?

    Can you emulate signing in, that is press space bar, enter password, press enter.


    Ken
      My ComputerSystem Spec

  3.    11 Aug 2017 #3

    1. Keep Holding the Power Button
    Shut down your PC. Remove the battery, press and hold the power button for 60 seconds. Put the battery back in and start your PC again.

    2.Disable Fast Startup
    Follow these steps:
    1. Press Control Panel in search box at the bottom corner of the desktop and click Control Panel in pop-up menu.
    2. View by “Small icons” and click Power Options.
    3. Click Choose what the power button does in left pane.
    4. Click Change settings that are currently unavailable.
    5. Under “Shutdown settings”, uncheck the box next to Turn on fast startup (recommended) then click Save changes button.

    3. Disable Integrated Graphics Card
    1. Press Win+R (Windows logo key and R key) at the same time. A Run dialog box will open.
    2. Type devmgmt.msc in the run box and click OK button.
    3. Under “Display adapters”, you will see more than one graphics card there. Right-click on the integrated graphics card (usually an Intel or AMD graphics card) . Click Disable on the context menu to disable the card.
    4. Restart your PC.

    4.
    Update Graphics Drivers

    5.
    Reset your PC
    1. Type settings in the search box at the bottom left corner of the desktop, then a menu with the search results will pop up. Click Settings in the menu.
    2. Click Update & security.
    3. Select Recovery in left pane.
    4. Under Reset this PC, click Get started. Then follow the on-screen instructions to reset your PC.
      My ComputerSystem Spec

  4.    11 Aug 2017 #4

    Caledon Ken said: View Post
    Hi Cashkiwi. Welcome to the TenForums @Cashkiwi

    When it boots to the Black screen does anything happen if you press Windows Key + P ?

    Can you emulate signing in, that is press space bar, enter password, press enter.


    Ken

    Yeah I tried that didn't work. Tried emulating and didnt work
      My ComputerSystem Spec

  5.    11 Aug 2017 #5

    robertosburn said: View Post
    1. Keep Holding the Power Button
    Shut down your PC. Remove the battery, press and hold the power button for 60 seconds. Put the battery back in and start your PC again.

    2.Disable Fast Startup
    Follow these steps:
    1. Press Control Panel in search box at the bottom corner of the desktop and click Control Panel in pop-up menu.
    2. View by “Small icons” and click Power Options.
    3. Click Choose what the power button does in left pane.
    4. Click Change settings that are currently unavailable.
    5. Under “Shutdown settings”, uncheck the box next to Turn on fast startup (recommended) then click Save changes button.

    3. Disable Integrated Graphics Card
    1. Press Win+R (Windows logo key and R key) at the same time. A Run dialog box will open.
    2. Type devmgmt.msc in the run box and click OK button.
    3. Under “Display adapters”, you will see more than one graphics card there. Right-click on the integrated graphics card (usually an Intel or AMD graphics card) . Click Disable on the context menu to disable the card.
    4. Restart your PC.

    4.
    Update Graphics Drivers

    5.
    Reset your PC
    1. Type settings in the search box at the bottom left corner of the desktop, then a menu with the search results will pop up. Click Settings in the menu.
    2. Click Update & security.
    3. Select Recovery in left pane.
    4. Under Reset this PC, click Get started. Then follow the on-screen instructions to reset your PC.
    I can only do the first option. I tried it and it does the same thing.
    a loading circle. It's done the same thing twice now. After working again yesterday afternoon and this morning. It took around 20mins of waiting for the login screen to come up. This was after doing the windows update two days ago.

    Do do you think I should just hit the windows recovery up when I get a chance too?
      My ComputerSystem Spec

  6.    11 Aug 2017 #6

    At the moment it won't even go properly into System restore after the three hard resets
      My ComputerSystem Spec


  7. Posts : 3,082
    10.4 Home 1709 x64
       11 Aug 2017 #7

    Cashkiwi said: View Post
    It's done the same thing twice now. After working again yesterday afternoon and this morning. It took around 20mins of waiting for the login screen to come up. This was after doing the windows update two days ago.
    Windows has probably updated graphic driver and switched your primary display back to laptop's screen.

    Re-apply settings and also disable laptop's screen in device manager.

    You can also try to pull out and then plug in HDMI cable back, when it happens again.
      My ComputerSystem Spec

  8.    11 Aug 2017 #8

    TairikuOkami said: View Post
    Windows has probably updated graphic driver and switched your primary display back to laptop's screen.

    Re-apply settings and also disable laptop's screen in device manager.

    You can also try to pull out and then plug in HDMI cable back, when it happens again.
    it still won't go. The 1-3 times When I do get in, it is really slow or freeze everything aside from the cursor moves.
      My ComputerSystem Spec

  9.    11 Aug 2017 #9

    And it's not that the defaults have changed
      My ComputerSystem Spec


  10. Posts : 5,986
    Windows 10 Pro Build 1709
       12 Aug 2017 #10

    My recommendation would be to get your data off device, which may mean removing drive from laptop. Sounds like things are getting worse.

    Hard to say whether your device is failing on hardware or software or a combination. If you can get back in type reliability history in Cortana, click the app and see what additional information Windows may be providing.

    Ken
      My ComputerSystem Spec


 
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