1.    09 Aug 2017 #1
    Join Date : Sep 2015
    Posts : 293
    Windows 10

    How do I reactivate a windows support case?


    I can't find a site for windows support except the one with the automatic answer. Which is barely functional and will not recognize a case number. Help!
      My ComputerSystem Spec
  2.    09 Aug 2017 #2
    Join Date : Mar 2015
    Philadelphia
    Posts : 1,174
    Windows 10 Pro x64

    You'll have far better results asking your question here. No one, outside of large Enterprise organizations, goes to Microsoft directly for support.

    Besides, it's free here.
      My ComputerSystem Spec
  3.    09 Aug 2017 #3
    Join Date : Jun 2016
    Los Angeles
    Posts : 1,042
    Windows 10 Pro

    If you go thru the virtual assistant https://support.microsoft.com/en-us/contactus/ and keep typing the words Phone Call, it will eventually allow you to schedule a phone call. Give the agent that you speak to your Case #.
    I know, Archaic, but it works.
      My ComputerSystem Spec
  4.    09 Aug 2017 #4
    Join Date : Sep 2015
    Posts : 293
    Windows 10
    Thread Starter

    Thanks much. I finally did contact them by phone (800 642 7676) and after a while concluded that HP is blaming MS and MS is blaming HP -- but that's a different story. My Win10 does not have dvr burner - Windows 10 Forums.
      My ComputerSystem Spec
  5.    09 Aug 2017 #5
    Join Date : Jun 2016
    Los Angeles
    Posts : 1,042
    Windows 10 Pro

    This is a DVD Rom drive, it does not burn DVD's My Win10 does not have dvr burner - Page 2 - Windows 10 Forums
      My ComputerSystem Spec
  6.    10 Aug 2017 #6
    Join Date : Mar 2015
    Philadelphia
    Posts : 1,174
    Windows 10 Pro x64

    It definitely isn't going to be a Microsoft issue, or anything they can resolve.

    Now you see why most of us build our own tower computers. =)
      My ComputerSystem Spec
  7.    10 Aug 2017 #7
    Join Date : Aug 2017
    Posts : 1
    windows 10 home

    Microsoft Chat has always helped out many Creators 1703 lockups and misfires on 1pc and 2 laptops with this Update
      My ComputerSystem Spec

 


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