How do I reactivate a windows support case?

  1. tcebob's Avatar
    Posts : 481
    Windows 10 pro 1903 1862.145
       #1

    How do I reactivate a windows support case?


    I can't find a site for windows support except the one with the automatic answer. Which is barely functional and will not recognize a case number. Help!
      My Computer

  2. DeaconFrost's Avatar
    Posts : 1,363
    Windows 10 Pro x64
       #2

    You'll have far better results asking your question here. No one, outside of large Enterprise organizations, goes to Microsoft directly for support.

    Besides, it's free here.
      My Computer

  3. spunk's Avatar
    Posts : 2,846
    Windows 10 Pro 64 Bit 20H2
       #3

    If you go thru the virtual assistant https://support.microsoft.com/en-us/contactus/ and keep typing the words Phone Call, it will eventually allow you to schedule a phone call. Give the agent that you speak to your Case #.
    I know, Archaic, but it works.
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  4. tcebob's Avatar
    Posts : 481
    Windows 10 pro 1903 1862.145
    Thread Starter
       #4

    Thanks much. I finally did contact them by phone (800 642 7676) and after a while concluded that HP is blaming MS and MS is blaming HP -- but that's a different story. My Win10 does not have dvr burner - Windows 10 Forums.
      My Computer

  5. spunk's Avatar
    Posts : 2,846
    Windows 10 Pro 64 Bit 20H2
       #5

    This is a DVD Rom drive, it does not burn DVD's My Win10 does not have dvr burner - Page 2 - Windows 10 Forums
      My Computer

  6. DeaconFrost's Avatar
    Posts : 1,363
    Windows 10 Pro x64
       #6

    It definitely isn't going to be a Microsoft issue, or anything they can resolve.

    Now you see why most of us build our own tower computers. =)
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  7. Posts : 1
    windows 10 home
       #7

    Microsoft Chat has always helped out many Creators 1703 lockups and misfires on 1pc and 2 laptops with this Update
      My Computer


 

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