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Windows 10 Advanced Options Menu to Repair
I have recently purchased a Dell Inspiron 13 inch and as of today the system froze and I was forced to force shutdown. After doing so, I was met with the start up screen running a scan and repair of my C: Dell support gave me a few options before I have to reinstall my operating system, as I cannot access any applications on the system once it's past login.
One of the options was to turn off and on the laptop three times until it led me to options on the screen in which I could access advanced options in order to select repair. I cannot seem to get to this screen no matter how much times I restart.
Can anyone provide me with a bit more help? If the corruption is indeed in the operating system as the tech support said, then I fear that will have to reinstall the operating system. I've been provided with a new one already so good on Dell for that, but I do not want to lose all of my files. I cannot even get to the control panel in order to back up my files and the fact that I cannot open any applications means I cannot get them into a USB manually.
I am so frustrated and only want to wipe my computer if completely necessary, otherwise I'll have to send my device into Dell for them to do it themselves and this will take almost 2 weeks. Please help. :)