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  1.    08 Aug 2017 #1
    Join Date : Aug 2017
    Posts : 5
    Windows 10

    Black screen no cursor after updating to Windows 10


    I have a Alienware Alpha 2014 PC. I recently updated to Windows 10 and now have a black screen no cursor. I did check in the forum and that seems to be a common issue. When I typed in my password, I heard Skype open, so I know it is there, just not on my screen. I do not have a port to plug in another screen, nor do I think it would make a difference. I also tried the drop, the windows +p and nothing worked. Any suggestions? Thank you
      My ComputerSystem Spec
  2.    08 Aug 2017 #2
    Join Date : Jul 2016
    Granite Bay, CA
    Posts : 712
    Windows 10 Professional

    Hi, welcome to the forums.

    Here's what my suggestion would be:

    Assuming you can load your computer in Safe Mode (with networking) where you can see everything, download the latest driver update for your video card, install it, then restart the computer.
      My ComputerSystem Spec
  3.    08 Aug 2017 #3
    Join Date : Aug 2017
    Posts : 5
    Windows 10
    Thread Starter

    Quote Originally Posted by pepanee View Post
    Hi, welcome to the forums.

    Here's what my suggestion would be:

    Assuming you can load your computer in Safe Mode (with networking) where you can see everything, download the latest driver update for your video card, install it, then restart the computer.
    I already tried that... still nothing, just a black screen
      My ComputerSystem Spec
  4.    08 Aug 2017 #4
    Join Date : Jul 2016
    Granite Bay, CA
    Posts : 712
    Windows 10 Professional

    Have you figured a way to run the Command Prompt before the computer starts up, and you can see that? There's various methods of fixes that you can try with that. [If anyone else is reading this and knows really good methods, please join in]. I saw on YouTube there's a bunch of different commands that could attempt to fix that, from the Command Prompt.

    Many of them say to type in: sfc /scannow

    Try that first
      My ComputerSystem Spec
  5.    08 Aug 2017 #5
    Join Date : Jul 2016
    Granite Bay, CA
    Posts : 712
    Windows 10 Professional

    Check out this video: Windows 7 8 - Black Screen With Cursor at Start-up FIX - YouTube

    Tells you to go to Repair My Computer, then from there open Command Prompt, etc..
      My ComputerSystem Spec
  6.    08 Aug 2017 #6
    Join Date : Aug 2017
    Posts : 5
    Windows 10
    Thread Starter

    Quote Originally Posted by pepanee View Post
    Have you figured a way to run the Command Prompt before the computer starts up, and you can see that? There's various methods of fixes that you can try with that. [If anyone else is reading this and knows really good methods, please join in]. I saw on YouTube there's a bunch of different commands that could attempt to fix that, from the Command Prompt.

    Many of them say to type in: sfc /scannow

    Try that first
    I tried that and after it scanned it gave me an error saying

    Windows Resource Protection could not preform the requested operation
      My ComputerSystem Spec
  7.    08 Aug 2017 #7
    Join Date : Jul 2016
    Granite Bay, CA
    Posts : 712
    Windows 10 Professional

    Were you able to figure out how to get to the 1:37 part of this video? 3 More Ways to FIX Windows 10 Black Screen of Death With Cursor After Login/Boot! (HOW TO) - YouTube

    If so, try doing what this video is doing there.
      My ComputerSystem Spec
  8.    08 Aug 2017 #8
    Join Date : Aug 2017
    Posts : 5
    Windows 10
    Thread Starter

    Quote Originally Posted by pepanee View Post
    Were you able to figure out how to get to the 1:37 part of this video? 3 More Ways to FIX Windows 10 Black Screen of Death With Cursor After Login/Boot! (HOW TO) - YouTube

    If so, try doing what this video is doing there.
    This didn't work either. :-(
      My ComputerSystem Spec
  9.    08 Aug 2017 #9
    Join Date : Jul 2016
    Granite Bay, CA
    Posts : 712
    Windows 10 Professional

    Another idea that I have that you can try (I would try it), is to see if you can find a video/method of how to uninstall your graphics card using Command Prompt. Then after it uninstalls, Windows will try to install the generic driver for your video card and maybe you'd be able to see something from there. See if you can try that.
      My ComputerSystem Spec
  10.    08 Aug 2017 #10
    Join Date : Aug 2017
    Posts : 5
    Windows 10
    Thread Starter

    Quote Originally Posted by pepanee View Post
    Another idea that I have that you can try (I would try it), is to see if you can find a video/method of how to uninstall your graphics card using Command Prompt. Then after it uninstalls, Windows will try to install the generic driver for your video card and maybe you'd be able to see something from there. See if you can try that.
    Being that I have just a black screen and no cursor, there is no way for me to do this. Well, it's bedtime in Wisconsin. Thanks for trying.
      My ComputerSystem Spec

 
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