1.    08 Aug 2017 #1
    Join Date : Aug 2017
    Posts : 4
    Win 10 Home 64bit

    Mouse right click menu


    I cannot activate the 'New' submenu to create New folders in Desktop,Explorer and existing folders. When I Mouse right click the menu opens up (View,Sort by,Refresh etc) when I move the cursor to 'New'(to open up the submenu to create a folder) the pointer changes to the hourglass and in Desktop goes black and reverts back to the Desktop Screen, In Explorer (and existing folders)same thing and exits explorer into the desktop.This happens with the cursor 'hovering'over 'New',all other commands in the submenu open ok with cursor 'hovering'and are working ok just the 'New' is broken
    Explore/Desktop sshot attached to note right click menus
    Thanks in advance
    Attached Thumbnails Attached Thumbnails Screenshots.jpg  
      My ComputerSystem Spec
  2.    08 Aug 2017 #2
    Join Date : Jan 2015
    UK, Midlands
    Posts : 10,975
    Win 10 Pro (1703)

    Sorry, your screenshot does not expand. Here's how to post a screenshot:
    To post a screenshot please use the Insert Image icon above your post to the left of the video icon
    How to Upload and Post Screenshots and Files at Ten Forums Windows 10 Tutorials

    This might help... (yes, I know yours isn't missing as such..)
    How to Restore Missing Option in Desktop and Explorer Context Menu in Windows? - AskVG

      My ComputerSystem Spec
  3.    08 Aug 2017 #3
    Join Date : Aug 2017
    Posts : 4
    Win 10 Home 64bit
    Thread Starter

    Thanks dalchina, the registry default value is as noted in the fix, also the other 2 script fixes do not solve the problem, I may add the Ctr.Shift.N option does not do anything.
      My ComputerSystem Spec
  4.    08 Aug 2017 #4
    Join Date : Jan 2015
    UK, Midlands
    Posts : 10,975
    Win 10 Pro (1703)

    Please try creating a new user and checking the problem.
    Why? this draws the distinction between user account corruption and Windows corruption (and possibly the influence of a 3rd party program depending on startups etc).
      My ComputerSystem Spec
  5.    08 Aug 2017 #5
    Join Date : Aug 2017
    Posts : 4
    Win 10 Home 64bit
    Thread Starter

    Dachina, Thanks that solved the problem, but how can I reconcile with the main account/admin(Me) that has all my directories, files photos etc,etc?
    As the problem is as you said in your last reply, is there a fix/scan that will identify the conflict....I have ran sfc /scannow previously to try and resolve the problem but no
    Thanks,Len
      My ComputerSystem Spec
  6.    08 Aug 2017 #6
    Join Date : Jan 2015
    UK, Midlands
    Posts : 10,975
    Win 10 Pro (1703)

    Ok, good, some progress... now, I'm going to guess the more likely case is an installed program causing your symptom.

    Clearly you can compare differences between the two users, if you know what to look for.

    I'd suggest starting with shell extensions. For this you may need to use more than one program, as it seems no one program lists all extensions.


    One of the easiest to use first is
    Shellexview
    Download, install for all users, and run it on your new user account.
    Now create screenshots of what it shows you.
    Save these so they are accessible from your original account.

    Log in to the original account, and run Shellexview.
    It's convenient to create a system restore point or registry backup before starting.
    Using the screenshots, you can compare what's active between the two accounts.
    Hide all MS items - do not disable them!

    Disable some that are only active in this account, and retry 'New folder'. (No need to log off etc).
    Repeat until you've either disabled all items, or found one or more that affects New Folder.

    If you do, work back to identify the culprit.

    If no luck, try
    Shellmenuview, and Glary Utilities has a context menu manager. Autoruns is another, but much more comprehensive.
      My ComputerSystem Spec
  7.    16 Aug 2017 #7
    Join Date : Aug 2017
    Posts : 4
    Win 10 Home 64bit
    Thread Starter

    Right Click Context Menu-'New' command not working


    When I try to create a New Folder on right click within a Folder within Explorer the mouse cursor changes to the'sand timer' and Explorer crashes and kicks back into the Desktop.I have tried about every fix I can find from sfc /scannow(no errors)to checking the context handlers registry key.. I created another user account that fixed the problem (Advice given by Darchma on this forum on an earlier post I submitted), not really wanting to go the whole hog and transfer files/apps etc is there a solution to fix it within my current profile? Event viewer log citing the issue below. Thanks in advance....usually good at fixing stuff but I'm beat on this one!


    Log Name: Application Source: Application Error Date: 16/08/2017 17:49:27 Event ID: 1000 Task Category: (100) Level: Error Keywords: Classic User: N/A Computer: ABCpringle Description: Faulting application name: explorer.exe, version: 10.0.15063.447, time stamp: 0x951324bb Faulting module name: SHELL32.dll, version: 10.0.15063.502, time stamp: 0x944613c6 Exception code: 0xc0000005 Fault offset: 0x0000000000435616 Faulting process ID: 0x1c60 Faulting application start time: 0x01d316af8a374877 Faulting application path: C:\WINDOWS\explorer.exe Faulting module path: C:\WINDOWS\System32\SHELL32.dll Report ID: abab424a-f305-4c67-94f8-be1da310efb8 Faulting package full name: Faulting package-relative application ID: Event Xml:
      My ComputerSystem Spec

 


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