Mouse right click menu

I cannot activate the 'New' submenu to create New folders in Desktop,Explorer and existing folders. When I Mouse right click the menu opens up (View,Sort by,Refresh etc) when I move the cursor to 'New'(to open up the submenu to create a folder) the pointer changes to the hourglass and in Desktop goes black and reverts back to the Desktop Screen, In Explorer (and existing folders)same thing and exits explorer into the desktop.This happens with the cursor 'hovering'over 'New',all other commands in the submenu open ok with cursor 'hovering'and are working ok just the 'New' is broken
Explore/Desktop sshot attached to note right click menus
Thanks in advance

Thanks dalchina, the registry default value is as noted in the fix, also the other 2 script fixes do not solve the problem, I may add the Ctr.Shift.N option does not do anything.

Dachina, Thanks that solved the problem, but how can I reconcile with the main account/admin(Me) that has all my directories, files photos etc,etc?
As the problem is as you said in your last reply, is there a fix/scan that will identify the conflict....I have ran sfc /scannow previously to try and resolve the problem but no
Thanks,Len

When I try to create a New Folder on right click within a Folder within Explorer the mouse cursor changes to the'sand timer' and Explorer crashes and kicks back into the Desktop.I have tried about every fix I can find from sfc /scannow(no errors)to checking the context handlers registry key.. I created another user account that fixed the problem (Advice given by Darchma on this forum on an earlier post I submitted), not really wanting to go the whole hog and transfer files/apps etc is there a solution to fix it within my current profile? Event viewer log citing the issue below. Thanks in advance....usually good at fixing stuff but I'm beat on this one!


Log Name: Application Source: Application Error Date: 16/08/2017 17:49:27 Event ID: 1000 Task Category: (100) Level: Error Keywords: Classic User: N/A Computer: ABCpringle Description: Faulting application name: explorer.exe, version: 10.0.15063.447, time stamp: 0x951324bb Faulting module name: SHELL32.dll, version: 10.0.15063.502, time stamp: 0x944613c6 Exception code: 0xc0000005 Fault offset: 0x0000000000435616 Faulting process ID: 0x1c60 Faulting application start time: 0x01d316af8a374877 Faulting application path: C:\WINDOWS\explorer.exe Faulting module path: C:\WINDOWS\System32\SHELL32.dll Report ID: abab424a-f305-4c67-94f8-be1da310efb8 Faulting package full name: Faulting package-relative application ID: Event Xml: