Blank screen with cursor after log in


  1. ArielBelza
    Posts : 1
    Windows 10 on ASUS
       New #1

    Blank screen with cursor after log in


    Hi, first of all I am not tech savvy and I really need help. I am using an ASUS X553S and windows 10. 2 days ago my laptop automatically updated early in the morning when I woke up I can only see a blue screen saying "making sure your apps are ready to go. Do not turn off your pc". I waited for an hour but still on the same screen so I decided to let it be until evening since I have to go to work. When I came back around 8PM it is still the same. So I thought it crashed since it is taking too long and I restarted my PC. I was able to pass the log and then it goes to a black screen with cursor. I tried to search on the internet how to solve tgis issue like trying to remove the battery pack but my laptop doesn't have a removable battery pack. I also tried using CTRL+SHIFT+DELETE or CTRL+ALT+DELETE to open the "task manager" as instructed in the internet but it is not working. Also I cannot access the "SAFE MODE" they said I should try pressing F8 or F9 after the ASUS logo but the advance boot up selection is not showing. I might be doing something wrong please correct me and help me.
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  3. simrick
    Posts : 16,325
    W10Prox64
       New #2

    Hi ArielBelza and welcome to Tenforums.

    Safe Mode can not be gotten to using F8 anymore (that was for W7 and older).
    You can access Windows Startup Repair by simulating a failed boot three times. In other words, start the system, and as soon as it starts trying to load Windows, hold the power button down until it shuts off, three times. Windows will then boot you into Advanced Startup/Automatic Repair mode. From there you can have Windows try to fix things for you automatically. Please see these tutorials for more information:

    Boot to Advanced Startup Options in Windows 10 Windows 10 Installation Upgrade Tutorials

    Run Startup Repair in Windows 10 Windows 10 Performance Maintenance Tutorials

    Good luck.
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