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  1.    01 Aug 2017 #1
    Join Date : Aug 2017
    Posts : 6
    windows 10

    Windows Random Shutdown when using


    I was using my laptop and windows shutdown with no warning, when i restarted windows it was stuck in a boot loop.

    I the start up repair utility within windows now the computer boots to user account when i put in my password it says preparing windows sits like this for 10 mins then all i get is a black screen with mouse cursor. left like this for 3 hours and still nothing.

    same issue arrises when I try to boot to into safe mode

    unfortunately system restore is not turned on so cant restore to earlier date.

    I have tried rebuilding BCD from bootrec from a windows 10 usb (no fix)

    SFC /scannow runs verification to 100% then I get windoows resource protection could not perform the requested operation

    tried runing chkdsk /f and /r didnt help

    system recovery will not reset computer either

    anyone any ideas

    Thanks in advance
      My ComputerSystem Spec
  2.    01 Aug 2017 #2
    Join Date : Jan 2015
    UK, Midlands
    Posts : 11,069
    Win 10 Pro (1703)

    Please boot your PC using Kyhi's disk (available from the top of the Software and Apps section here).

    Run Minitool partition wizard, make sure all text in columns is visible, and post a screenshot of its GUI.
    To post a screenshot please use the Insert Image icon above your post to the left of the video icon

    Use file explorer to view your Windows partition- can you access it?

    Run HD Tune; look at the Health Tab- is all listed as OK?
    Use the Error Scan tab to scan your disk and post a screenshot of the result.

    There are many possible reasons why your PC may have shut down- MBO failure, disk failure, thermal cut-out.
    Does your PC typically get hot? Does the fan run hard?

    Perhaps it has even received a Windows update requiring a restart, and failed. Do you have Active hours turned on, and if so, was this event during that period?

    Please complete your system spec (see mine for comparison- click My Computer below).
    System Specs - Fill in at Ten Forums Windows 10 General Tips Tutorials
    Include the build of Windows you are using, whether Home or Pro, 32 bit, or 64, and the type of disk and your laptop model.
      My ComputerSystem Spec
  3.    01 Aug 2017 #3
    Join Date : Aug 2017
    Posts : 6
    windows 10
    Thread Starter

    Quote Originally Posted by dalchina View Post
    Please boot your PC using Kyhi's disk (available from the top of the Software and Apps section here).

    Run Minitool partition wizard, make sure all text in columns is visible, and post a screenshot of its GUI.
    To post a screenshot please use the Insert Image icon above your post to the left of the video icon

    Use file explorer to view your Windows partition- can you access it?Run HD Tune; look at the Health Tab- is all listed as OK?
    Use the Error Scan tab to scan your disk and post a screenshot of the result.

    There are many possible reasons why your PC may have shut down- MBO failure, disk failure, thermal cut-out.
    Does your PC typically get hot? Does the fan run hard?

    Perhaps it has even received a Windows update requiring a restart, and failed. Do you have Active hours turned on, and if so, was this event during that period?
    Thanks for the reply

    windows boots up but no desktop just black screen

    I can run task manager by pressing cntrl shft and esc

    also pressing cntrl alt and delete brings up lock screen

    computer doesnt run hot nor fan run loud.

    it could have possibly been updates thats caused it to restart.

    will post required screenshots asap
      My ComputerSystem Spec
  4.    01 Aug 2017 #4
    Join Date : Jan 2015
    UK, Midlands
    Posts : 11,069
    Win 10 Pro (1703)

    I'm tempted to think you've received the Creator's upgrade- were you running the Anniversary build? Do you know if you previously upgraded to the Creator's build?

    If unsure have a look at your C: drive and see if you see Windows.old, and note the date and time.


    After you've done the above (it's no good proceeding if your disk is dodgy) - this is jumping ahead at this point..
    See e.g.
    Blank screen after installing Creators Update (NOT spinning circles) Solved - Windows 10 Forums
    Every Profile Hangs At Black Screen After Creator's Update - Windows 10 Forums
      My ComputerSystem Spec
  5.    01 Aug 2017 #5
    Join Date : Aug 2017
    Posts : 6
    windows 10
    Thread Starter

    Quote Originally Posted by dalchina View Post
    I'm tempted to think you've received the Creator's upgrade- were you running the Anniversary build? Do you know if you previously upgraded to the Creator's build?

    If unsure have a look at your C: drive and see if you see Windows.old, and note the date and time.


    After you've done the above (it's no good proceeding if your disk is dodgy) - this is jumping ahead at this point..
    See e.g.
    Blank screen after installing Creators Update (NOT spinning circles) Solved - Windows 10 Forums
    Every Profile Hangs At Black Screen After Creator's Update - Windows 10 Forums
    No I don't have the windows old so don't think it has upgraded me.
      My ComputerSystem Spec
  6.    01 Aug 2017 #6
    Join Date : Jan 2015
    UK, Midlands
    Posts : 11,069
    Win 10 Pro (1703)

    Just realised- if the upgrade failed, it may not have created it... so that's not a good test. Windows logs could be useful, as you can't see your Update History.

    Here are two of the simpler ones:
    A list of some log files:
    C:\$Windows.~BT\Sources\Panther
    The panther logs are often hidden. Configure file explorer so that you can find the hidden files.
    setuperr.log
    setupact.log
      My ComputerSystem Spec
  7.    01 Aug 2017 #7
    Join Date : Aug 2017
    Posts : 6
    windows 10
    Thread Starter

    Quote Originally Posted by dalchina View Post
    Just realised- if the upgrade failed, it may not have created it... so that's not a good test. Windows logs could be useful, as you can't see your Update History.

    Here are two of the simpler ones:
    A list of some log files:
    C:\$Windows.~BT\Sources\Panther
    The panther logs are often hidden. Configure file explorer so that you can find the hidden files.
    setuperr.log
    setupact.log
    I had a try at the fixes by starting in safe mode and disabling all non MS services hasnt changed a thing still the same outcome

    will try accessing the logs and get back to you
      My ComputerSystem Spec
  8.    01 Aug 2017 #8
    Join Date : Aug 2017
    Posts : 6
    windows 10
    Thread Starter

    Quote Originally Posted by dalchina View Post
    Just realised- if the upgrade failed, it may not have created it... so that's not a good test. Windows logs could be useful, as you can't see your Update History.

    Here are two of the simpler ones:
    A list of some log files:
    C:\$Windows.~BT\Sources\Panther
    The panther logs are often hidden. Configure file explorer so that you can find the hidden files.
    setuperr.log
    setupact.log
    tried running the logs

    setuperr.log produced a blank notepad
    setupact.log produced this

    2017-08-01 14:28:22, info UI Launching ConX setup experience
    2017-08-01 14:28:22, info UI Inspecting ConX Setup Cmdline
    2017-08-01 14:28:22, info UI Launching E:\sources\SetupPrep.exe

    that all info in both logs
      My ComputerSystem Spec
  9.    01 Aug 2017 #9
    Join Date : Jan 2015
    UK, Midlands
    Posts : 11,069
    Win 10 Pro (1703)

    Current date... that's indicative.. is that the time of the crash?
    Please complete the disk checks before anything more.
      My ComputerSystem Spec
  10.    01 Aug 2017 #10
    Join Date : Aug 2017
    Posts : 6
    windows 10
    Thread Starter

    Quote Originally Posted by dalchina View Post
    Please boot your PC using Kyhi's disk (available from the top of the Software and Apps section here).

    Run Minitool partition wizard, make sure all text in columns is visible, and post a screenshot of its GUI.
    To post a screenshot please use the Insert Image icon above your post to the left of the video icon

    Use file explorer to view your Windows partition- can you access it?

    Run HD Tune; look at the Health Tab- is all listed as OK?
    Use the Error Scan tab to scan your disk and post a screenshot of the result.

    There are many possible reasons why your PC may have shut down- MBO failure, disk failure, thermal cut-out.
    Does your PC typically get hot? Does the fan run hard?

    Perhaps it has even received a Windows update requiring a restart, and failed. Do you have Active hours turned on, and if so, was this event during that period?

    Please complete your system spec (see mine for comparison- click My Computer below).
    System Specs - Fill in at Ten Forums Windows 10 General Tips Tutorials
    Include the build of Windows you are using, whether Home or Pro, 32 bit, or 64, and the type of disk and your laptop model.
    Here is the screenshot of mintool partition tool Click image for larger version. 

Name:	WP_20170801_16_41_09_Pro.jpg 
Views:	3 
Size:	1.03 MB 
ID:	146608

    the hdd info has nothing to show and hdd scan says 100% damaged

    why does chkdsk find no errors but hdd tune say 100%
      My ComputerSystem Spec

 
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