Windows 10: Code: 0x80131505 error with windows store. Edge, and internet explorer


  1. Posts : 18
    Microsoft Windows 10 Home 64-bit
       29 Jul 2017 #1

    Code: 0x80131505 error with windows store. Edge, and internet explorer


    This problem appears to be effecting Edge and Internet Explorer as well, in addition to all Store apps. When I try to run the troubleshooter it says that the cache is corrupted, even if I manually go to the folder and delete the cache beforehand. I would really like to resolve this problem without re-installing windows as a I have a lot of software setups that I do not wish to repeat.
      My ComputerSystem Spec

  2.    29 Jul 2017 #2

    Hi, there's no reference to that error number in the forum, alas, nor useful ones on the internet based on a quick search.

    You haven't stated whether that's related to internet access, which is about the only thing that occurs to me is possibly common between IE and universal apps, or when you try to launch any of these, or which troubleshooter you've run (there are several).

    I will assume you haven't take up our strongly repeated advice to use disk imaging routinely, which would give you an option of restoring a previously working version of Windows even if your disk failed. (E.g. Macrium Reflect (free) + its boot disk + external storage for disk image sets).

    Have you tried using System Restore? Do you have any useful restore points?

    Failing that, I suggest your easiest option may be an in-place upgrade repair install which keeps all programs and most settings.

    I don't know which build of Windows you are running; if the Creator's build, you can follow the tutorial instructions as the are. If an earlier build, you need an iso or boot disk for that build, base language and 'bitness'.
      My ComputerSystem Spec


  3. Posts : 18
    Microsoft Windows 10 Home 64-bit
    Thread Starter
       29 Jul 2017 #3

    I don't have any restore points that would resolve the problem, unfortunately. I have used wsreset.exe and also the troubleshooter that is built into windows 10 for both the store and windows update (on the off chance it was a related issue). I also tried uninstalling and re-installing the store through powershell, create a new user and changing to an offline user instead of a online one.

    Regardless of what I do, I still get a message in the troubleshooter suggesting that the windows store cache is corrupted.
      My ComputerSystem Spec

  4.    29 Jul 2017 #4

    Failing that, I suggest your easiest option may be an in-place upgrade repair install.
    Precede it with this in case sthg has happened to your disk:
    Download and run Hard Disk Sentinel (trial) and make sure all disks are reported as good.
    If not, do not continue, and post back .

    And with this in case sthg has happened to your file system:

    From an admin command prompt
    [Windows key + X, click command prompt (admin)]
    chkdsk C: /F
    Your PC will need to restart.
    Post back the result, which you can get after a restart as follows:
    Read Chkdsk Log in Event Viewer in Windows 10 Windows 10 Performance Maintenance Tutorials
    or
    How to read Event Viewer log for Chkdsk in Windows 10 [Tip] | Reviews, news, tips, and tricks | dotTechdotTech
    or
    How do I see the results of a CHKDSK that ran on boot? - Ask Leo!
    Make sure the result is clear or fixed- else do not proceed.

    An In-place upgrade repair install will fix many things, but not those where the settings are not changed by the procedure, or user account corruption.

    For this you need an installation medium with the same base build as you have installed, and x64 if you have a 64 bits OS, else x86 (32 bits).

    You should also make sure there's at least 500Mb of unallocated space on your system disk.

    Recommendation:
    Before you perform the following major repair procedure, do create a disk image (see below).

    ** If you have the Creator's build, use the current iso.
    If you have the Anniversary build, use an Anniversary build boot disk or iso.

    Repair Install Windows 10 with an In-place Upgrade Windows 10 Installation Upgrade Tutorials
    - this includes a link from which you can obtain a Windows 10 iso file (" download a Windows 10 ISO"), or create a Win 10 bootable medium. However, this will be the latest build from MS, which may not be the build you have installed. You must use one for the same major build.

    If your installed Windows is not the latest major build, please post back.

    However, this will be the latest build from MS, which may not be the build you have installed. You must use one for the same major build.

    If your installed Windows is not the latest major build, please post back.

    I would recommend creating the bootable medium, as this can be used
    - for any future in-place upgrade repair install
    - to boot from and use its recovery options should Windows become unbootable.
    - to clean install Windows

    This will refresh Windows, after the manner of a Windows installation.
    - you keep all your programs
    - you keep all your personal data

    However: if you have installed some universal apps on a 2nd drive, these must be uninstalled or reinstalled on C: - else you will get an obscure error message that you can not keep your apps because they are in an unsupported directory.

    "You can't keep Windows settings, personal files and apps because your current version of Windows might be installed in an unsupported directory"

    - all/most associations will be unchanged
    - you will lose any custom fonts
    - you will lose any customised system icons
    - you may need to re-establish your Wi-Fi connection
    - you will need to redo Windows updates subsequent to the build you have used for the repair install
    - Windows.old will be created
    - system restore will be turned off- you should turn it on again and I recommend you manually schedule a daily restore point.
    - you will need to redo any language downloads including the display language if you changed that)
    - inactive title bar colouring (if used) will be reset to default
    - if Qttabbar is installed, you need to re-enable it in explorer (Options, check Qttabbar)
    This is one of the better features of Win10: as each major build comes out, that's your updated reference build, and as updates are mostly cumulative, there will be few to do.


    Please consider using disk imaging regularly. It's a brilliant way to
    - preserve your system (and your sanity)
    - back up your data
    - restore your system to a previously working state in a relatively short time

    Recommended: Macrium Reflect (free/commercial) + boot disk/device + large enough external storage medium.
      My ComputerSystem Spec


  5. Posts : 18
    Microsoft Windows 10 Home 64-bit
    Thread Starter
       29 Jul 2017 #5

    Click image for larger version. 

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      My ComputerSystem Spec


 

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