An unexpected error is keeping you from copying ...,error 0x80004005

Greetings,

I have a Dell Inspiron laptop which came with Windows 10 Home Edition 64-bit pre-installed, and I installed Ubuntu 16.04.2 64-bit in dual-boot configuration alongside.

A shared Dropbox folder exists between the two OS and up to now everything was working flawlessly. Recently, when I tried to copy my Dropbox folder to an external HDD the process failed by throwing the error:

"An unexpected error is keeping you from copying the folder. If you continue to receive this error, you can use the error code to search for help with this problem.

Error 0x80004005: Unspecified error"

I tried copying the Dropbox folder to another folder in the same drive (not an external one) and the problem persisted; the attached screenshot pertains to this case. The second screenshot is the permissions of the folder and the user account I use has the name Ongun.

What may be causing this issue and how can I resolve it? The filesystem is NTFS and doing the same folder operation in Ubuntu does not raise any errors.

Caledon Ken said:

Hi Vesnog. Welcome to the TenForums @Vesnog.

Have you tried a complete uninstall of dropbox on your windows side and then a complete install. I suggest as I had an issue with iCloud after a major update. Once re-installed it worked fine.


Ken

Dear Caledon,

I uninstalled Dropbox and restarted the computer to find out that the problem still persists.

ArazelEternal said:

In addition to doing that, I would also try running sfc /scannow in an elevated command prompt to see if that comes up with any integrity violations.

There were some corrupt files, but the scan did not resolve the issue.

ArazelEternal said:

This probably isnt going to help much either, but when dealing with any kind of issue, it never hurts to make sure the heart of the system is up to snuff.

In an elevated command prompt type:

DISM /Online /Cleanup-Image /RestoreHealth

See what that does, if it finds anything and is able to fix it.

Thanks for the recommendation. After doing that and the problem is still there, and the output is as follows:

Caledon Ken said:

Hi Vesnog.

I would recommend that you run an in-place repair / upgrade. This will keep stuff as is but it will update you the Creator's update.

I would back up your personal data off machine. The process should not impact it but I like "Better safe than sorry".

Repair Install Windows 10 with an In-place Upgrade

Read the warning in tutorial. The process is pretty easy and it repairs all kinds of conditions.


Ken

I solved the problem, the culprit was a file generated in non NTFS file-system (possibly ext4) on some Linux distribution used by one of my friends that I share a folder with. Somewhere in it was a file with a name that did not comply Windows standards.

After removing the offending folder in Linux environment everything works as intended. Thanks for your assistance.