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  1.    25 Jul 2017 #1
    Join Date : Jul 2017
    Posts : 21
    Windows 10

    Windows 10 PC locking up at random times


    I'm not sure why my PC is locking up,when it does,there is no sound, I have to hit my reset button..Let me know what I need to post to fix this
      My ComputerSystem Spec
  2.    25 Jul 2017 #2
    Join Date : Oct 2015
    Posts : 24
    Win10

    There isn't much info to go on. It could be overheating - whats going on when it locks up. Or it could be a bad drive - check the SMART data. A good thing would be to check the windows log files.
      My ComputerSystem Spec
  3.    26 Jul 2017 #3
    Join Date : Jul 2017
    Posts : 21
    Windows 10
    Thread Starter

    When it locks up, everything just stop responding,my CPU temp is usually at 60C when I am gaming, downloaded the SMART checker thing, to check my SSD and HDD..How can I check/post my windows log files?

    [edit] SMART says the drives are Good,not 100% sure what I should look for other than the good on it
      My ComputerSystem Spec
  4.    26 Jul 2017 #4
    Join Date : Apr 2017
    Posts : 8,915
    windows 10 professional version 1607 build 14393.969 64 bit

    Open administrative command prompt and type or copy and paste these commands:
    1) sfc /scannow
    2) dism /online /cleanup-image /restorehealth
    3) chkdsk /scan

    4) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on copy > paste into the thread

    5) msconfig (in the pop up system configuration > move the dot from normal startup to selective startup > uncheck load startup items > click service tab > in left lower corner check hide all Microsoft services > in the lower right side click disable all > click apply or ok > do not reboot)

    6) taskmgr (in the pop up task manager > click on the start up tab > click on status so that the column sorts with enable rising to the top > right click on each row with enable and change to disable)

    https://support.microsoft.com/en-us/...oot-in-windows
    How to perform a Clean Boot in Windows 10 - TechNet Articles - United States (English) - TechNet Wiki


    7) shutdown /r (you will reboot the computer so that it is in clean boot)

    Evaluate the performance on your computer in clean boot during typical use.
    Are the boots faster or slower?
    Are the shutdowns faster or slower?
    How has the audio video performance changed? Is it better, worse, or the same?
    Continue using clean boot indefinitely to monitor performance.


    8) type control in the left lower corner search > click on control panel > click on large or small icons > click on troubleshooting > on the left pane click on view all > run the following windows troubleshooters:
    Hardware and Devices
    Video Playback
    For each troubleshooter make sure that advanced is clicked to apply repairs automatically.
    For each troubleshooter click on view detailed information.
    Report any problems with images that were fixed or not fixed.

    These are some additional links to run through steps to fix audio:

    https://www.kapilarya.com/audio-not-...sound-problems


    Run HDTune to check the health, and scan for errors,

    no quick scan but full scan

    run a benchmark

    It may take some time, but please take the time you need to perform it properly.

    When above is done please make screenshots of the following
    the health,
    the error scan,
    the benchmark
    include the following: transfer rate,access time,burst rate, and cpu usage.
    Take Screenshot in Windows 10 Windows 10 General Tips Tutorials
      My ComputerSystem Spec
  5.    26 Jul 2017 #5
    Join Date : Oct 2015
    Posts : 24
    Win10

    Quote Originally Posted by AsheStrachan View Post
    When it locks up, everything just stop responding,my CPU temp is usually at 60C when I am gaming, downloaded the SMART checker thing, to check my SSD and HDD..How can I check/post my windows log files?
    [edit] SMART says the drives are Good,not 100% sure what I should look for other than the good on it
    I use crystaldiskinfo to lookup the SMART info. The useful SMART attributes are things like reallocated sector count, reallocation event count. Ideally they should be 0.

    Are you only experiencing lockups mostly during gaming?

    Edit-- ok you title says "locking up at random times".
      My ComputerSystem Spec
  6.    26 Jul 2017 #6
    Join Date : Jul 2017
    Posts : 21
    Windows 10
    Thread Starter

    Any preferred benchmark programs?
      My ComputerSystem Spec
  7.    26 Jul 2017 #7
    Join Date : Oct 2015
    Posts : 24
    Win10

    Quote Originally Posted by AsheStrachan View Post
    Any preferred benchmark programs?
    prime95
    GIMPS - Free Prime95 software downloads - PrimeNet
    Ram testing
    PassMark MemTest86 - Version History
    GPU test
    UNIGINE Benchmarks
    I prefer Heaven because its a small download and takes much less space compared to 4Gb+ for other stress testing programs.
      My ComputerSystem Spec
  8.    26 Jul 2017 #8
    Join Date : Jul 2017
    Posts : 21
    Windows 10
    Thread Starter

    Info from the first three admin cmds
    Microsoft Windows [Version 10.0.14393]
    (c) 2016 Microsoft Corporation. All rights reserved.


    C:\WINDOWS\system32>sfc /scannow


    Beginning system scan. This process will take some time.


    Beginning verification phase of system scan.
    Verification 100% complete.


    Windows Resource Protection did not find any integrity violations.


    C:\WINDOWS\system32> dism /online /cleanup-image /restorehealth


    Deployment Image Servicing and Management tool
    Version: 10.0.14393.0


    Image Version: 10.0.14393.0


    [==========================100.0%==========================] The restore operation completed successfully.
    The operation completed successfully.


    C:\WINDOWS\system32>chkdsk /scan
    The type of the file system is NTFS.


    Stage 1: Examining basic file system structure ...
    394496 file records processed.
    File verification completed.
    14325 large file records processed.
    0 bad file records processed.


    Stage 2: Examining file name linkage ...
    511688 index entries processed.
    Index verification completed.
    0 unindexed files scanned.
    0 unindexed files recovered to lost and found.


    Stage 3: Examining security descriptors ...
    Security descriptor verification completed.
    58597 data files processed.
    CHKDSK is verifying Usn Journal...
    37613784 USN bytes processed.
    Usn Journal verification completed.


    Windows has scanned the file system and found no problems.
    No further action is required.


    243618815 KB total disk space.
    114855428 KB in 279815 files.
    143960 KB in 58598 indexes.
    0 KB in bad sectors.
    708711 KB in use by the system.
    65536 KB occupied by the log file.
    127910716 KB available on disk.


    4096 bytes in each allocation unit.
    60904703 total allocation units on disk.
    31977679 allocation units available on disk.


    C:\WINDOWS\system32>
      My ComputerSystem Spec
  9.    26 Jul 2017 #9
    Join Date : Jul 2017
    Posts : 21
    Windows 10
    Thread Starter

    5) msconfig (in the pop up system configuration > move the dot from normal startup to selective startup > uncheck load startup items > click service tab > in left lower corner check hide all Microsoft services > in the lower right side click disable all > click apply or ok > do not reboot)
    Went there an my boot is set to selective to start,wondering why its like that
      My ComputerSystem Spec
  10.    26 Jul 2017 #10
    Join Date : Apr 2017
    Posts : 8,915
    windows 10 professional version 1607 build 14393.969 64 bit

    If you did not make any prior modifications of the system configuration view all of the services boxes and see if there is one that was unchecked. If not continue with the steps and we can come back to that at a later time. It may take an in place upgrade repair to fix it without knowing the underlying cause.
      My ComputerSystem Spec

 
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