1.    24 Jul 2017 #1
    Join Date : Jul 2017
    Posts : 7
    Windows10

    Windows 10 stuck on "High There" Lets get a few basic things out of


    ok I tried resetting my Windows 10 program. I am now stuck on the screen where it says Hi there. And below Lets get a few basic things out of the way......

    I can't do anything? My mouse is not working. And can't use my keyboard either.

    Please Help
      My ComputerSystem Spec
  2.    24 Jul 2017 #2
    Join Date : Oct 2016
    Caledon, Ontario, Canada
    Posts : 4,035
    Windows 10 Pro Build 1703

    Hi Tdog1980

    Sounds like you are installing an Update.

    While not the recommended process I would power down. Then power on with the hope it processes through.

    If not you are going to have to boot to the Advance Startup menu. From there my hope is you can undo update.

    Power on, as soon as you see spinning dots, hold the power key down until device shuts off. Power on again and as soon as dots appear hold the power button until it dies.

    On the next power up Windows will know something is wrong and will take you to the menu.

    Here is our tutorial. Look at screen shots. First option is to try a system restore. If that doesn't work you will notice red arrow pointing to "See more recovery options". You can try "Go back to the previous build.

    Boot to Advanced Startup Options in Windows 10

    Before you go to far, is your personal data backed up or is it on a separate partition on drive? If not you may wish to create a

    Kyhi Recover Disk, boot from it and copy data out. I always recommend protecting data first when dealing with issues.

    Windows 10 Recovery Tools - Bootable Rescue Disk


    Ken
      My ComputerSystem Spec
  3.    28 Jul 2017 #3
    Join Date : Jul 2017
    Posts : 7
    Windows10
    Thread Starter

    The tool did the trick! i had to reinstall Windows 10 but once I did the ethernet connection worked! I had nothing worth keeping on this computer. So it was a no brainer ;-)

    Thank You for Your Time and Help!!! much appreciated ;-)
      My ComputerSystem Spec
  4.    28 Jul 2017 #4
    Join Date : Oct 2016
    Caledon, Ontario, Canada
    Posts : 4,035
    Windows 10 Pro Build 1703

    Excellent. Please mark your thread solved.
      My ComputerSystem Spec

 


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