Computer unresponsive when waking from sleep

Hi ConceptEight and welcome to Ten forums!

Sleep issues are difficult to resolve, just to warn you :) Especially with high end laptops

Did you check HP support pages? Sleep and hibernation issues

I would start with disabling fast startup

ConceptEight said:

When you mean by difficult to resolve? As in the issue is somewhere deep where it can't easily be fixed?

And yes I've done everything on that page. Doesn't fast startup only come into play when fully shutting down the computer?

Difficult, as it happens one time in a hundred.. One can get misbehavior of individual component, but in your case (trouble when waking from sleep), problematic events are not stored, as computer crashes and resets itself...

Fast startup causes troubles in some cases. It is also mentioned in HP troubleshooter, but probably with other words..

In your case (one in a hundred), I would look in some possibility that could occur... Bluetooth connected device maybe, or USB device (legacy one) that is not always connected.

ConceptEight said:

When you mean by difficult to resolve? As in the issue is somewhere deep where it can't easily be fixed?

And yes I've done everything on that page. Doesn't fast startup only come into play when fully shutting down the computer?

Fast Startup depends on a system file called hiberfil.sys. Typically 8-12GB in size, depending on your specs. When enabled, it dumps active memory to the hiberfil.sys, so at startup it can initialize almost everything with reloading from scratch. Sounds good, but there are drawbacks. If it shuts down and saves any error conditions, they will be right back at startup. If you have an SSD, it has no speed advantage and can increase wear and tear considerably. Best advice from many here, unless you have a really, really good reason to use it, kill it.


Cleanest and quickest way to kill Fast Startup and get that 12GB file space back is to run this command at an admin command prompt:

powercfg -h off

I would follow Andre's advice and try this first before diving into other areas.

TC

f14tomcat said:

Fast Startup depends on a system file called hiberfil.sys. Typically 8012GB in size, depending on your specs. When enabled, it dumps active memory to the hiberfil.sys, so at startup it can initialize almost everthing with reloading from scratch. Sounds good, but there are drawbacks. If it shuts down and saves any error conditions, they will right back at startup. If you have an SSD, it has no speed advantage and can increase wear and tear considerably. Best advice from many here, unless you have a really, really good reason to use it, kill it.


Cleanest and quickest way to kill Fast Startup and get that 12GB file space back is to run this command at an admin command prompt:

powercfg -h off

I would follow Andre's advice and try this first before diving into other areas.

TC

TC, I think he wants to keep hibernation. This is laptop and it comes handy

ConceptEight, check this conversation ... tomshardware.co.uk | envy-15t-shutdown-sleep-problems

AndreTen said:

TC, I think he wants to keep hibernation. This is laptop and it comes handy

ConceptEight, check this conversation ... tomshardware.co.uk | envy-15t-shutdown-sleep-problems

That qualifies as really good reason. Fast Startup off, at least.

ConceptEight said:

I'm back now, thank you for all the advice. I've disabled Fast Startup and see what that does. I looked through that link and didn't really like the suggestions; never turning the hard disk off isn't really the solution i'm looking for, and it's not that the keyboard doesn't wake up the computer at all, the screen lights up, the power button light is solid, and the fans start running, it just doesn't get any further than that.

Sorry, should tell you to check specific post (further down ...)

That issue is caused by Intel Management Engine Interface Driver.
You will have to downgrade those drivers to get rid of the problem.
Sleep, shutdown and hibernation issues after upgrading to Wi... - HP Support Forum - 5213861

Resuming:
Disable Windows Update through Services.
Download and install a old version of the IME driver from HP (I installed version 9 to solve this issue)
HP ENVY Notebook - 15t-k100 CTO (ENERGY STAR) Software and Drivers | HP® Customer Support

Download the Windows 10 "Show or Hide Updates" Troubleshooter Package and hide the IME driver update
http://download.microsoft.com/downlo...owhide.diagcab

That should solve the problem.

More detailed (from the link above...)

HOW TO RESOLVE SLEEP/SHUTDOWN ISSUES
*
1. Download version 9 or 10 of the Intel Management Engine Interface (MEI) Driver.

• Navigate HP's Software and Driver Downloads site (HP Software and Driver Downloads for HP Printers, Laptops, Desktops and More | HP® Customer Support
  ) to find the latest approved driver for your model.* Filter by version, selecting Microsoft Windows 8.1 on the dropdown menu.* Look for the download in the "Driver-Chipset" category.* If an MEI driver with a version number starting in 9 or 10 is listed, download it.* [Version 9.5.24.1790 1.5M (http://ftp.hp.com/pub/softpaq/sp66001-66500/sp66228.exe) will work for most models.]
• If an MEI driver with a version number starting in 9 or 10 is NOT listed, download the appropriate driver directly from Intel (Search downloads [Version 9.5.24.1790 1.5M (Download Intel® Management Engine Driver (1.5M) for Intel® NUC) will work for most models.]

2 Download the Windows 10 "Show or Hide Updates" Troubleshooter Package (http://download.microsoft.com/downlo...owhide.diagcab).
3.

• Change the Windows Update Services setting from Automatic (Delayed Start) to Manual.
• In the Control Panel, select Administrative Tools and open Services.
• Scroll down to Windows Update and double-click it to bring up its properties.
• Click Stop to stop the service from running.
• Change the Startup Type to Manual and click OK.

4. Install version 9 or 10 of the Intel Management Engine Interface (MEI) Driver.* If you receive a dialog warning about replacing a newer version of the software, accept it.
NOTE: You do NOT need to uninstall version 11 before installing version 9 or 10.* The presence of some version of the driver is required in order to "upgrade" (or in this case downgrade) it.
5. Run the Windows 10 "Show or Hide Updates" Troubleshooter Package and hide updates to the Intel Management Engine Interface (MEI) Driver.* (Doing so will block your system from automatically reinstalling or showing updates for version 11 of the driver.)
6. Change the Windows Update Services setting from Manual back to Automatic (Delayed Start).
Restart your computer.
Rejoice!* You can finally sleep and shut down again.*