1.    24 Jul 2017 #1
    Join Date : Jul 2017
    Posts : 6
    Windows 10

    Computer unresponsive when waking from sleep


    Computer: http://www8.hp.com/h20195/v2/GetPDF.aspx/c04952229.pdf

    I've sent it in once to replace the motherboard and replaced the SSD drive on my own

    Every now and then, maybe 1% of the time, when trying to wake the computer from sleep mode, the power button will turn on, the wifi light (f12) will turn orange, the fans will start running, but the computer doesn't get any further than that. The screen remains lit, but dark, the caps lock light doesn't turn on or off, and no mouse/keyboard input is registered. It appears as though the operating system has frozen (this is just a guess). Eventually I just have to hold the power button until it turns off. Things I have tried:

    -Virus Scan
    -sfc /scannow
    -Updating drivers
    -Windows Updates
    -BIOS updates


    This may just be me, but it appears that hitting keys multiple times (i.e spamming the space bar instead of hitting it just once) lowers the chance of it happening. This also happens regardless of if I try to wake it by pressing the power button once or if I hit a key. This problem existed before I swapped the old hard drive for an SSD drive, so it's not linked to the drives. This only happens when waking from sleep, not when turning on the computer for the first time. Does anyone have an idea as to why this happens?
      My ComputerSystem Spec
  2.    24 Jul 2017 #2
    Join Date : Feb 2016
    Maribor, Slovenia
    Posts : 8,984
    Windows 10 (Pro and Insider Pro)

    Hi ConceptEight and welcome to Ten forums!

    Sleep issues are difficult to resolve, just to warn you Especially with high end laptops

    Did you check HP support pages? Sleep and hibernation issues

    I would start with disabling fast startup
      My ComputerSystem Spec
  3.    24 Jul 2017 #3
    Join Date : Jul 2017
    Posts : 6
    Windows 10
    Thread Starter

    When you mean by difficult to resolve? As in the issue is somewhere deep where it can't easily be fixed?

    And yes I've done everything on that page. Doesn't fast startup only come into play when fully shutting down the computer?
      My ComputerSystem Spec
  4.    24 Jul 2017 #4
    Join Date : Feb 2016
    Maribor, Slovenia
    Posts : 8,984
    Windows 10 (Pro and Insider Pro)

    Quote Originally Posted by ConceptEight View Post
    When you mean by difficult to resolve? As in the issue is somewhere deep where it can't easily be fixed?

    And yes I've done everything on that page. Doesn't fast startup only come into play when fully shutting down the computer?
    Difficult, as it happens one time in a hundred.. One can get misbehavior of individual component, but in your case (trouble when waking from sleep), problematic events are not stored, as computer crashes and resets itself...

    Fast startup causes troubles in some cases. It is also mentioned in HP troubleshooter, but probably with other words..

    In your case (one in a hundred), I would look in some possibility that could occur... Bluetooth connected device maybe, or USB device (legacy one) that is not always connected.
      My ComputerSystem Spec
  5.    24 Jul 2017 #5
    Join Date : Oct 2014
    Arnold, MD
    Posts : 29,080
    Triple boot - Win 10 Pro, Win 10 Pro Insider (2) - (and a sprinkling of VMs)

    Quote Originally Posted by ConceptEight View Post
    When you mean by difficult to resolve? As in the issue is somewhere deep where it can't easily be fixed?

    And yes I've done everything on that page. Doesn't fast startup only come into play when fully shutting down the computer?
    Fast Startup depends on a system file called hiberfil.sys. Typically 8-12GB in size, depending on your specs. When enabled, it dumps active memory to the hiberfil.sys, so at startup it can initialize almost everything with reloading from scratch. Sounds good, but there are drawbacks. If it shuts down and saves any error conditions, they will be right back at startup. If you have an SSD, it has no speed advantage and can increase wear and tear considerably. Best advice from many here, unless you have a really, really good reason to use it, kill it.


    Cleanest and quickest way to kill Fast Startup and get that 12GB file space back is to run this command at an admin command prompt:

    powercfg -h off

    I would follow Andre's advice and try this first before diving into other areas.

    TC
      My ComputersSystem Spec
  6.    24 Jul 2017 #6
    Join Date : Feb 2016
    Maribor, Slovenia
    Posts : 8,984
    Windows 10 (Pro and Insider Pro)

    Quote Originally Posted by f14tomcat View Post
    Fast Startup depends on a system file called hiberfil.sys. Typically 8012GB in size, depending on your specs. When enabled, it dumps active memory to the hiberfil.sys, so at startup it can initialize almost everthing with reloading from scratch. Sounds good, but there are drawbacks. If it shuts down and saves any error conditions, they will right back at startup. If you have an SSD, it has no speed advantage and can increase wear and tear considerably. Best advice from many here, unless you have a really, really good reason to use it, kill it.


    Cleanest and quickest way to kill Fast Startup and get that 12GB file space back is to run this command at an admin command prompt:

    powercfg -h off

    I would follow Andre's advice and try this first before diving into other areas.

    TC
    TC, I think he wants to keep hibernation. This is laptop and it comes handy

    ConceptEight, check this conversation ... tomshardware.co.uk | envy-15t-shutdown-sleep-problems
      My ComputerSystem Spec
  7.    24 Jul 2017 #7
    Join Date : Oct 2014
    Arnold, MD
    Posts : 29,080
    Triple boot - Win 10 Pro, Win 10 Pro Insider (2) - (and a sprinkling of VMs)

    Quote Originally Posted by AndreTen View Post
    TC, I think he wants to keep hibernation. This is laptop and it comes handy

    ConceptEight, check this conversation ... tomshardware.co.uk | envy-15t-shutdown-sleep-problems
    That qualifies as really good reason. Fast Startup off, at least.
      My ComputersSystem Spec
  8.    24 Jul 2017 #8
    Join Date : Jul 2017
    Posts : 6
    Windows 10
    Thread Starter

    I'm back now, thank you for all the advice. I've disabled Fast Startup and see what that does. I looked through that link and didn't really like the suggestions; never turning the hard disk off isn't really the solution i'm looking for, and it's not that the keyboard doesn't wake up the computer at all, the screen lights up, the power button light is solid, and the fans start running, it just doesn't get any further than that.
      My ComputerSystem Spec
  9.    25 Jul 2017 #9
    Join Date : Feb 2016
    Maribor, Slovenia
    Posts : 8,984
    Windows 10 (Pro and Insider Pro)

    Quote Originally Posted by ConceptEight View Post
    I'm back now, thank you for all the advice. I've disabled Fast Startup and see what that does. I looked through that link and didn't really like the suggestions; never turning the hard disk off isn't really the solution i'm looking for, and it's not that the keyboard doesn't wake up the computer at all, the screen lights up, the power button light is solid, and the fans start running, it just doesn't get any further than that.
    Sorry, should tell you to check specific post (further down ...)

    That issue is caused by Intel Management Engine Interface Driver.
    You will have to downgrade those drivers to get rid of the problem.
    Sleep, shutdown and hibernation issues after upgrading to Wi... - HP Support Forum - 5213861

    Resuming:
    Disable Windows Update through Services.
    Download and install a old version of the IME driver from HP (I installed version 9 to solve this issue)
    HP ENVY Notebook - 15t-k100 CTO (ENERGY STAR) Software and Drivers | HP® Customer Support

    Download the Windows 10 "Show or Hide Updates" Troubleshooter Package and hide the IME driver update
    http://download.microsoft.com/downlo...owhide.diagcab

    That should solve the problem.
    More detailed (from the link above...)

    HOW TO RESOLVE SLEEP/SHUTDOWN ISSUES
    *
    1. Download version 9 or 10 of the Intel Management Engine Interface (MEI) Driver.


    2 Download the Windows 10 "Show or Hide Updates" Troubleshooter Package (http://download.microsoft.com/downlo...owhide.diagcab).
    3.
    • Change the Windows Update Services setting from Automatic (Delayed Start) to Manual.
    • In the Control Panel, select Administrative Tools and open Services.
    • Scroll down to Windows Update and double-click it to bring up its properties.
    • Click Stop to stop the service from running.
    • Change the Startup Type to Manual and click OK.

    4. Install version 9 or 10 of the Intel Management Engine Interface (MEI) Driver.* If you receive a dialog warning about replacing a newer version of the software, accept it.
    NOTE: You do NOT need to uninstall version 11 before installing version 9 or 10.* The presence of some version of the driver is required in order to "upgrade" (or in this case downgrade) it.
    5. Run the Windows 10 "Show or Hide Updates" Troubleshooter Package and hide updates to the Intel Management Engine Interface (MEI) Driver.* (Doing so will block your system from automatically reinstalling or showing updates for version 11 of the driver.)
    6. Change the Windows Update Services setting from Manual back to Automatic (Delayed Start).
    Restart your computer.
    Rejoice!* You can finally sleep and shut down again.*
      My ComputerSystem Spec
  10.    25 Jul 2017 #10
    Join Date : Jul 2017
    Posts : 6
    Windows 10
    Thread Starter

    Thanks for following up, but the problems listed at this link:

    Sleep, shutdown and hibernation issues after upgrading to Wi... - HP Support Forum - 5213861

    Don't really seem to be describing the problems I'm facing. The link detailing that the MEI driver isn't working

    [SOLVED] Windows 10 - Laptop won't go into sleep mode - HP Support Forum - 5171069

    is from people experiencing the problem that their computer won't go TO sleep, not not wake up from it. Or is the MEI driver responsible for both of these?

    Sorry for the poor formatting of URL's, I am kinda lazy
      My ComputerSystem Spec

 


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