Windows 10: Can't open or search anything in my windows 10 computer.

  1.    20 Jul 2017 #1

    Can't open or search anything in my windows 10 computer.


    Hi, this is not a problem of mine, but a friends one. He literally can't do anything with his computer. Google doesnt work and he can't search anything and he can't open any apps except LoL, minecraft, etc. Any ideas what can it be? I tried to disable firewall, restarting, but nothing works.
      My ComputerSystem Spec


  2. Posts : 6,838
    Windows 10 Pro x64 Build 1709
       20 Jul 2017 #2

    Hi Hayxel. Welcome to the TenForums @Hayxel

    First things first, is their personal data safely backed up off machine? If not, do so please.

    What kind of AV are you running and have you run a secondary product as a confirmation? I would suggest malwarebytes at malwarebytes.com. You may have to boot to safe mode to use. Quickest way to start menu is to hold the shift key down and click restart.

    Boot to Advanced Startup Options in Windows 10

    You may have to download on your machine and then sneaker net to friends machine. Hopefully in safe mode it will execute.

    Can you open a Command Prompt(admin)? Right click on Start icon, should be in list. If you can start command prompt(admin) enter the command

    sfc /scannow

    If secondary AV clean and sfc don't find issues it may just be faster to do a in place repair / upgrade. Create USB key on your machine. Follow this tutorial. This will result in Creator Update being installed. Not sure you will be able to run this process with the lack of ability to execute apps / programs on device.

    Repair Install Windows 10 with an In-place Upgrade

    First things first, data backup, secondary AV scan and SFC /scannow

    Ken
      My ComputerSystem Spec


 

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