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  1.    17 Jul 2017 #31
    Join Date : Oct 2014
    Posts : 17,565
    Windows 10 Insider Preview Build 16281

    Quote Originally Posted by COMPUTIAC View Post
    Yes, delete Avast.
    Defender should turn itself on after its deleted.

    This is to see if the sandbox pop up stops.
    Rather than delete Avast, shouldn't she uninstall it?
      My ComputerSystem Spec

  2.    17 Jul 2017 #32
    Join Date : Oct 2014
    Arnold, MD
    Posts : 28,952
    Triple boot - Win 10 Pro, Win 10 Pro Insider (2) - (and a sprinkling of VMs)

    Wait....
      My ComputersSystem Spec

  3.    17 Jul 2017 #33
    Join Date : Oct 2014
    Arnold, MD
    Posts : 28,952
    Triple boot - Win 10 Pro, Win 10 Pro Insider (2) - (and a sprinkling of VMs)

    Eileen....you do not want to just "shut off" or "delete" Avast. It must be uninstalled.

    Go to the Cortana search box in the lower left corner of the taskbar and type unin. Just that, no more.
    You will see this:

    Click image for larger version. 

Name:	2017-07-17_20h26_13.png 
Views:	2 
Size:	47.1 KB 
ID:	144413

    Click the choice Programs and Features

    You will see this.
    Click image for larger version. 

Name:	2017-07-17_20h27_17.png 
Views:	2 
Size:	121.4 KB 
ID:	144415


    Look for Avast. I do not have it installed, so I am using Adobe as an example, only as an example.
    Right click the Avast entry and click Uninstall.

    Follow instructions !!!!!

    Click image for larger version. 

Name:	2017-07-17_20h28_04.png 
Views:	2 
Size:	50.8 KB 
ID:	144416


    Reboot the computer.
      My ComputersSystem Spec

  4.    18 Jul 2017 #34
    Join Date : Nov 2013
    Chicagoland
    Posts : 33,707
    Dual boot Windows 10 FCU Pro x 64 & Insider 10 Pro

    Quote Originally Posted by purplelover View Post
    So its not bad enough I am still getting AOL taking pictures of my screen. I am getting a big blackpage that shows up on my screen that says NOT SANDBOXED then closes. I am getting it more and more often. Someone please tell me how to get rid of it.

    Thanks in advance....
    Hello there again, Eileen. I see you’re continuing to have problems and more of them now it seems.

    A little about me and some others; I’m one of the Microsoft Windows “purists” that doesn’t use but very few 3rd party software, especially programs that takes control, maintains, or watches over the Windows system in any direct or indirect way. As a result, we have very little problems with our systems. Others may disagree with me and others that are like-minded, but often as we see other systems falter, we are “cruising” along nicely.

    I’m also one of the “straight shooters” around here. I’m going to tell you things that others may not want to tell you. I’ll be as gentle as I can. I think your system/computer is so messed up at this point that not one software program is going to fix it. We can try to help you fix it, but IMO ultimately a fresh install is the solution and what I would advise you to perform.

    That being said > A few questions:

    If I remember correctly, you share your computer with your husband and each have your own account. Correct?

    If so, do you know how well his account is running? Does he have problems?

    Do you both have an administration account? By what you post it seems at least you do. To check > Hold down Windows key then press the I key > Choose “Accounts” > Choose “Your info”. You should see the type of account as shown in the picture below. Please have your husband do the same.

    What I’m getting at with all that is if not a clean install, then to at least delete your account and create you a new one to start out fresh. If you go this route, we must make sure that your husband has an admin account so that he can create a new account for you.

    You may have the wrong computer listed in your system specs. I cannot find Lenovo G27GE1B on the Lenovo site. Please check that out and correct if need be?

    Quote Originally Posted by purplelover View Post
    Avast is free version. Do I need to uninstall? I know I said I would delete Aol. I am using it less. Just afraid if I go to Chrome , which I already have installed., I will regret it.

    Can you tell me how to install every bit of AOL???? That would mean changing all my internet accounts, paypal, Ebay, Amazon, all my craft sites, etc. That is a HUGE undertaking...
    I see TC has shown you how to delete AOL. IMO it’s a way outdated product in which you need to get totally away from.

    Do what you like, but you don’t need 3rd party Chrome neither. IE or Edge run just fine with the Defender SmaryScreen Filter and other safety settings. You can use these like any other web browser to reach any account you have online, including your Google account.

    Others may say that Defender isn’t as good as other AVs, but that is only opinion. There’s no proof that one is better than the other. In fact all AVs are only as good as how quickly the virus/malware/spyware database gets updated and downloaded to users’ PCs so to prevent infections or eliminate with scans. I use Defender because it works along with the OS at kernel level along with using less system resources. And the best is that it’s free and always updated through Windows Update.

    No need for 3rd party scanners neither. Here’s a few excellent ones I use at least every other week or when I suspect an infection. I just performed one scanning 2+mil files with no infection reported. In fact you may want to download and run Microsoft’s Safety Scanner in full scan mode.

    Safety Scanner - Windows Defender Security Intelligence

    This is a part of Defender, but can be run at any time:

    Download Malicious Software Removal Tool from Official Microsoft Download Center

    Here’s all about Defender and Defender ATP products. Microsoft antimalware and security catalog - Windows Defender Security Intelligence

    Defender now has an advanced off line scan as seen below.

    Quote Originally Posted by purplelover View Post
    I moved my favorites, contacts, etc. but have not notified anyone of my Chrome email...I want to change it to match my current email or changed all the above.
    We will show you how to back all these up to use later if you should decide to go with the choices I laid out.

    The best of luck to you, Eileen.


    Click image for larger version. 

Name:	Account.png 
Views:	2 
Size:	83.9 KB 
ID:	144433

    Click image for larger version. 

Name:	Offline Scans.png 
Views:	59 
Size:	29.4 KB 
ID:	144434

    Click image for larger version. 

Name:	Safety Scanner.png 
Views:	60 
Size:	32.2 KB 
ID:	144435
      My ComputersSystem Spec

  5.    18 Jul 2017 #35
    Join Date : Apr 2015
    Posts : 12,811
    W10Prox64

    Thanks for your input HG; I must comment on a few things:

    Quote Originally Posted by HippsieGypsie View Post
    ...I see TC has shown you how to delete AOL. IMO it’s a way outdated product in which you need to get totally away from.
    Totally agree.

    Quote Originally Posted by HippsieGypsie View Post
    Do what you like, but you don’t need 3rd party Chrome neither. IE or Edge run just fine with the Defender SmaryScreen Filter and other safety settings. You can use these like any other web browser to reach any account you have online, including your Google account.
    Actually, the migration from AOL Browser to Chrome was quite involved, requiring hundreds (if not thousands) of bookmarks, email addresses, emails, etc. to be moved. This simply would not have happened in Edge. As well, the migration was complicated and required a lot of time for her and us. Undoing all that, when it's perfectly fine now, is not an option.

    While creating a new user account for her would eliminate any account corruption she may have (which has not been identified), it would not resolve the core problem, which is the AOL software which continues to reside on the system.

    Quote Originally Posted by HippsieGypsie View Post
    Others may say that Defender isn’t as good as other AVs, but that is only opinion. There’s no proof that one is better than the other. In fact all AVs are only as good as how quickly the virus/malware/spyware database gets updated and downloaded to users’ PCs so to prevent infections or eliminate with scans. I use Defender because it works along with the OS at kernel level along with using less system resources. And the best is that it’s free and always updated through Windows Update.
    There is proof, Defender is not as good as other 3rd-party AVs, and it's a well-known fact. MS can't possibly do everything, and do it the best - it can't be done. They haven't been doing it as long as some of the other AVs. Defender is good, but not near the best, and not anywhere near the top, so recommending it to someone who is not tech saavy as you, is a bit irresponsible, especially after all she's been through. I have seen Defender, time and time again, let stuff in, and then try to remove it, while other 3rd-party AVs prevent the intrusion (which is the preference). When professional malware removers have to attack an infected system, Defender is not generally on the list of preferred tools. However, it is, quite often, the running AV when the attack penetrates a system. I am speaking from personal experience, as the "go-to" person for friends and family with computer infections.

    Windows Defender consistently scores lower than many other AVs.
    Test antivirus software for Windows 10 - April 2017 | AV-TEST
    You can have a look here as well:
    AV-Comparatives Comparatives Reviews - AV-Comparatives
    https://www.av-comparatives.org/wp-c...t_2017a_en.pdf

    Quote Originally Posted by HippsieGypsie View Post
    No need for 3rd party scanners neither.
    Simply not true.
      My ComputerSystem Spec

  6.    18 Jul 2017 #36
    Join Date : Oct 2014
    Posts : 17,565
    Windows 10 Insider Preview Build 16281

    Quote Originally Posted by simrick View Post
    There is proof, Defender is not as good as other 3rd-party AVs, and it's a well-known fact. MS can't possibly do everything, and do it the best - it can't be done. They haven't been doing it as long as some of the other AVs. Defender is good, but not near the best, and not anywhere near the top, so recommending it to someone who is not tech saavy as you, is a bit irresponsible, especially after all she's been through. I have seen Defender, time and time again, let stuff in, and then try to remove it, while other 3rd-party AVs prevent the intrusion (which is the preference). When professional malware removers have to attack an infected system, Defender is not generally on the list of preferred tools. However, it is, quite often, the running AV when the attack penetrates a system. I am speaking from personal experience, as the "go-to" person for friends and family with computer infections.

    Windows Defender consistently scores lower than many other AVs.
    Test antivirus software for Windows 10 - April 2017 | AV-TEST
    You can have a look here as well:
    AV-Comparatives Comparatives Reviews - AV-Comparatives
    https://www.av-comparatives.org/wp-c...t_2017a_en.pdf
    @purplelover

    First, Eileen, Simrick is our absolute go-to with security items, so you can take her advice to the bank!

    Second, I can absolutely attest to the highlighted (in red) statement above, because although I rarely get malware, Windows Defender did let some into my computer. It took Simrick's expertise and two or three third party malware/adware removers to set things right again.

    And third, Edge is not yet ready for Prime Time! For now, it won't open bookmarks imported from my Firefox browser. That in itself is a deal breaker for me. In my book, Edge isn't something you want to trust your information to; besides, you already have Chrome set up for your needs.
      My ComputerSystem Spec

  7.    18 Jul 2017 #37
    Join Date : Aug 2015
    Maine
    Posts : 38,423
    Windows10Pro 64Bit

    Quote Originally Posted by simrick View Post
    Thanks for your input HG; I must comment on a few things:


    Totally agree.


    Actually, the migration from AOL Browser to Chrome was quite involved, requiring hundreds (if not thousands) of bookmarks, email addresses, emails, etc. to be moved. This simply would not have happened in Edge. As well, the migration was complicated and required a lot of time for her and us. Undoing all that, when it's perfectly fine now, is not an option.

    While creating a new user account for her would eliminate any account corruption she may have (which has not been identified), it would not resolve the core problem, which is the AOL software which continues to reside on the system.



    There is proof, Defender is not as good as other 3rd-party AVs, and it's a well-known fact. MS can't possibly do everything, and do it the best - it can't be done. They haven't been doing it as long as some of the other AVs. Defender is good, but not near the best, and not anywhere near the top, so recommending it to someone who is not tech saavy as you, is a bit irresponsible, especially after all she's been through. I have seen Defender, time and time again, let stuff in, and then try to remove it, while other 3rd-party AVs prevent the intrusion (which is the preference). When professional malware removers have to attack an infected system, Defender is not generally on the list of preferred tools. However, it is, quite often, the running AV when the attack penetrates a system. I am speaking from personal experience, as the "go-to" person for friends and family with computer infections.

    Windows Defender consistently scores lower than many other AVs.
    Test antivirus software for Windows 10 - April 2017 | AV-TEST
    You can have a look here as well:
    AV-Comparatives Comparatives Reviews - AV-Comparatives
    https://www.av-comparatives.org/wp-c...t_2017a_en.pdf


    Simply not true.
    Very Well explained simrick, and I totally agree with EVERYTHING you posted.
      My ComputersSystem Spec

  8.    18 Jul 2017 #38

    Quote Originally Posted by OldMike65 View Post
    Very Well explained simrick, and I totally agree with EVERYTHING you posted.


    Some have been calling it Windows Pretender LOL...
      My ComputerSystem Spec

  9.    18 Jul 2017 #39
    Join Date : Jan 2014
    Get Off My Lawn
    Posts : 4,629
    Win10 Pro

    Quote Originally Posted by simrick View Post
    Thanks for your input HG; I must comment on a few things:


    Totally agree.


    Actually, the migration from AOL Browser to Chrome was quite involved, requiring hundreds (if not thousands) of bookmarks, email addresses, emails, etc. to be moved. This simply would not have happened in Edge. As well, the migration was complicated and required a lot of time for her and us. Undoing all that, when it's perfectly fine now, is not an option.

    While creating a new user account for her would eliminate any account corruption she may have (which has not been identified), it would not resolve the core problem, which is the AOL software which continues to reside on the system.



    There is proof, Defender is not as good as other 3rd-party AVs, and it's a well-known fact. MS can't possibly do everything, and do it the best - it can't be done. They haven't been doing it as long as some of the other AVs. Defender is good, but not near the best, and not anywhere near the top, so recommending it to someone who is not tech saavy as you, is a bit irresponsible, especially after all she's been through. I have seen Defender, time and time again, let stuff in, and then try to remove it, while other 3rd-party AVs prevent the intrusion (which is the preference). When professional malware removers have to attack an infected system, Defender is not generally on the list of preferred tools. However, it is, quite often, the running AV when the attack penetrates a system. I am speaking from personal experience, as the "go-to" person for friends and family with computer infections.

    Windows Defender consistently scores lower than many other AVs.
    Test antivirus software for Windows 10 - April 2017 | AV-TEST
    You can have a look here as well:
    AV-Comparatives Comparatives Reviews - AV-Comparatives
    https://www.av-comparatives.org/wp-c...t_2017a_en.pdf


    Simply not true.
    Excellent in depth information @simrick
    You covered everything perfectly.

    Quote Originally Posted by Wynona View Post
    @purplelover

    First, Eileen, Simrick is our absolute go-to with security items, so you can take her advice to the bank!

    Second, I can absolutely attest to the highlighted (in red) statement above, because although I rarely get malware, Windows Defender did let some into my computer. It took Simrick's expertise and two or three third party malware/adware removers to set things right again.

    And third, Edge is not yet ready for Prime Time! For now, it won't open bookmarks imported from my Firefox browser. That in itself is a deal breaker for me. In my book, Edge isn't something you want to trust your information to; besides, you already have Chrome set up for your needs.
    Great advice @Wynona
    You are 100% correct about Edge, it still needs a lot of work to be used daily.
    It does not make any sense to undo all the work which has gone into moving everything
    from AOL to Chrome.

    Quote Originally Posted by OldMike65 View Post
    Very Well explained simrick, and I totally agree with EVERYTHING you posted.
    I have to agree with you @OldMike65 these two Lady's have everything covered and under control.
      My ComputersSystem Spec

  10.    18 Jul 2017 #40
    Join Date : Jan 2014
    Get Off My Lawn
    Posts : 4,629
    Win10 Pro

    Quote Originally Posted by f14tomcat View Post
    Eileen....you do not want to just "shut off" or "delete" Avast. It must be uninstalled.

    Go to the Cortana search box in the lower left corner of the taskbar and type unin. Just that, no more.
    You will see this:

    Click image for larger version. 

Name:	2017-07-17_20h26_13.png 
Views:	2 
Size:	47.1 KB 
ID:	144413

    Click the choice Programs and Features

    You will see this.
    Click image for larger version. 

Name:	2017-07-17_20h27_17.png 
Views:	2 
Size:	121.4 KB 
ID:	144415


    Look for Avast. I do not have it installed, so I am using Adobe as an example, only as an example.
    Right click the Avast entry and click Uninstall.

    Follow instructions !!!!!

    Click image for larger version. 

Name:	2017-07-17_20h28_04.png 
Views:	2 
Size:	50.8 KB 
ID:	144416


    Reboot the computer.
    Great post @f14tomcat with excellent use of 3rd party programs to help explain everything in detail.
    It is very easy to follow.
      My ComputersSystem Spec


 
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