Windows 10: Music and Videos stutter when playing back

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  1.    10 Jul 2017 #1

    Music and Videos stutter when playing back

    Hello all,

    This has been an issue that has been going on for quite some time now. It is weird because it seems to be pretty inconsistent as to when the issue happens. I will do my best to describe my issue.

    When I listen to spotify there is a stuttering noise, like a CD skipping. When I watch videos on youtube the sound stutters as well as the video sometimes. I have tried to reconcile this issue for quite some time.

    Last week I finally decided to upgrade my HDD is a SSD (BEST DECISION EVER). I decided to venture out and clean install Windows, and I succeeded. All of the HP crap is gone. However this issue has been going on for about a year and half now and it continues even on the fresh install of windows. This leaves me to believe that it is a hardware issue or a driver issue somewhere. My computer is 5 years old, so it very well could be hardware related. Although it runs damn good for a 5 year old computer, especially with the SSD.

    I will throw this in the mix as well, I use Unity, Eclipse, Unreal Engine, and play games without any of these stuttering issues. So I am stumped as to what to try. Does anybody have any ideas?

    Thank you all in advance!

    HP Pavilion dv6-6c35dx
    A8-3520m with HD6620g Graphics
    Last edited by DHnMMF; 10 Jul 2017 at 22:16. Reason: Add computer
      My ComputerSystem Spec

  2. bro67's Avatar
    Posts : 4,887
    Mac OS High Sierra 10.13.5
       10 Jul 2017 #2

    Depends on what you are using to connect to the Internet. Wifi can cause stuttering if the network band is overlapped with others in the same channel. Could be that the stream is throttled on the other end or the server it is on is heavily saturated with traffic. If you connect via wired connection and only that one computer is having issues, you need to rule out any applications running in the background, along with what speed you are connecting to the Internet.
      My ComputerSystem Spec

  3.    10 Jul 2017 #3

    I am fairly confident that it is not a throttling from the router, I have lived in 3 different places and been on MANY different Wifi connections and the problem persists. Even through ethernet it remains an issue. I think I have narrowed it down.

    When my computer was about 6 months old I had a BSOD issue cause by my network adapter driver. A few days ago I started investigating this issue, and have looked for updated drivers for my wifi adapter.I have not been able to find one that was meant for windows 10.

    However, I decided to download some of my music on Spotify and turn my wifi off and see what happens. I downloaded some songs and let it play with wifi on and it was stuttering quite a bit (even with them being downloaded). While that was going on i turned my wifi off and it instantly stopped. I repeated this process several times and even listened for about 15 minutes without an issue. I think my wifi adapter driver is bad and I do not know where to find it for windows 10. I have a driver for older versions of windows. I couldn't find the right one on the realtek site.. Any thoughts?

    Realtek RTL8188CE 802.11b/g/n
      My ComputerSystem Spec

  4.    10 Jul 2017 #4

    Here is a link with a video of the issue I am having. Notice when wifi is toggled off the issue stops.

    VID_20170710_231013.mp4 - Google Drive
      My ComputerSystem Spec

  5.    11 Jul 2017 #5

    I would run LatencyMon while playing Spotify with WiFi ON. Mine shows no issues while playing Spotify with WiFi ON after running a full song and go to next song. I also use a Bluetooth mouse on top of the WiFi.

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      My ComputerSystem Spec

  6. bro67's Avatar
    Posts : 4,887
    Mac OS High Sierra 10.13.5
       11 Jul 2017 #6

    The DV6 laptop is a older unit that could be causing it. If you just want to be able to listen to spotify, you may want to use an amazon dot or Echo. The dot is cheaper and right now Amazon does have a sale going on for prime members. Your laptop is still a great laptop, but over time with the aging of the CPU and RAM, problems can occur. Try pulling the RAM and reseat. Also you may want to run a system test that checks RAM, etc.

    Being that Windows 7 was standard, you may want to go back to 7 and not use 10 to see if the problem goes away. If it does, then a clean install of 10 and try the tool that was mentioned in post 5.
      My ComputerSystem Spec

  7.    11 Jul 2017 #7


    Click image for larger version. 

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    One photo is with Wifi on(Bottom) and the other with Wifi off(Top). I see this gives us some info as to what is causing the latency. There is some terminology in here I am not familiar with. What do you think? What is the next step?
      My ComputerSystem Spec

  8.    11 Jul 2017 #8

    Not familiar myself too, but that network driver interface is definitely the issue there. As you can see on mine, it's the same thing that gives the largest latency. However mine's not enough to cause dropouts/crackling with audio. In my opinion I would try to find a different driver version for your WiFi and see if that helps with the audio latencies
      My ComputerSystem Spec

  9. bro67's Avatar
    Posts : 4,887
    Mac OS High Sierra 10.13.5
       11 Jul 2017 #9

    Again try the machine with Windows 7. If you do not have a spare 2.5" drive, then you may have to use the SSD that is already installed and install Windows 7 to see if it goes away. If it does go away, then install 10 as a clean install all updates, no installed security software, no background programs, just running Spotify to see how it rates. If it rates fine on Windows 7 but not Windows 10, either just use Windows 7 on that laptop or run 10, but use a Amazon Dot to stream music from Spotify.
      My ComputerSystem Spec

  10.    11 Jul 2017 #10

    I'm curious, what is the driver date and hardware id for your Realtek Adapter. It's probably a long shot, but we might can find a newer win7 or Win8 driver you could try.
      My ComputersSystem Spec

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