Page 1 of 2 12 LastLast
  1.    10 Jul 2017 #1
    Join Date : Jul 2017
    Posts : 6
    10 Home

    Music and Videos stutter when playing back


    Hello all,

    This has been an issue that has been going on for quite some time now. It is weird because it seems to be pretty inconsistent as to when the issue happens. I will do my best to describe my issue.

    When I listen to spotify there is a stuttering noise, like a CD skipping. When I watch videos on youtube the sound stutters as well as the video sometimes. I have tried to reconcile this issue for quite some time.

    Last week I finally decided to upgrade my HDD is a SSD (BEST DECISION EVER). I decided to venture out and clean install Windows, and I succeeded. All of the HP crap is gone. However this issue has been going on for about a year and half now and it continues even on the fresh install of windows. This leaves me to believe that it is a hardware issue or a driver issue somewhere. My computer is 5 years old, so it very well could be hardware related. Although it runs damn good for a 5 year old computer, especially with the SSD.

    I will throw this in the mix as well, I use Unity, Eclipse, Unreal Engine, and play games without any of these stuttering issues. So I am stumped as to what to try. Does anybody have any ideas?

    Thank you all in advance!

    HP Pavilion dv6-6c35dx
    A8-3520m with HD6620g Graphics
    Last edited by DHnMMF; 10 Jul 2017 at 22:16. Reason: Add computer
      My ComputerSystem Spec
  2.    10 Jul 2017 #2
    Join Date : May 2015
    Central IL
    Posts : 4,204
    Mac OS Sierra

    Depends on what you are using to connect to the Internet. Wifi can cause stuttering if the network band is overlapped with others in the same channel. Could be that the stream is throttled on the other end or the server it is on is heavily saturated with traffic. If you connect via wired connection and only that one computer is having issues, you need to rule out any applications running in the background, along with what speed you are connecting to the Internet.
      My ComputerSystem Spec
  3.    10 Jul 2017 #3
    Join Date : Jul 2017
    Posts : 6
    10 Home
    Thread Starter

    I am fairly confident that it is not a throttling from the router, I have lived in 3 different places and been on MANY different Wifi connections and the problem persists. Even through ethernet it remains an issue. I think I have narrowed it down.

    When my computer was about 6 months old I had a BSOD issue cause by my network adapter driver. A few days ago I started investigating this issue, and have looked for updated drivers for my wifi adapter.I have not been able to find one that was meant for windows 10.

    However, I decided to download some of my music on Spotify and turn my wifi off and see what happens. I downloaded some songs and let it play with wifi on and it was stuttering quite a bit (even with them being downloaded). While that was going on i turned my wifi off and it instantly stopped. I repeated this process several times and even listened for about 15 minutes without an issue. I think my wifi adapter driver is bad and I do not know where to find it for windows 10. I have a driver for older versions of windows. I couldn't find the right one on the realtek site.. Any thoughts?

    Realtek RTL8188CE 802.11b/g/n
      My ComputerSystem Spec
  4.    10 Jul 2017 #4
    Join Date : Jul 2017
    Posts : 6
    10 Home
    Thread Starter

    Here is a link with a video of the issue I am having. Notice when wifi is toggled off the issue stops.

    VID_20170710_231013.mp4 - Google Drive
      My ComputerSystem Spec
  5.    11 Jul 2017 #5
    Join Date : Jan 2015
    Los Angeles
    Posts : 260
    Windows 10 Pro 1709 x64

    I would run LatencyMon while playing Spotify with WiFi ON. Mine shows no issues while playing Spotify with WiFi ON after running a full song and go to next song. I also use a Bluetooth mouse on top of the WiFi.

    Click image for larger version. 

Name:	Untitled.jpg 
Views:	1 
Size:	445.3 KB 
ID:	143417
      My ComputerSystem Spec
  6.    11 Jul 2017 #6
    Join Date : May 2015
    Central IL
    Posts : 4,204
    Mac OS Sierra

    The DV6 laptop is a older unit that could be causing it. If you just want to be able to listen to spotify, you may want to use an amazon dot or Echo. The dot is cheaper and right now Amazon does have a sale going on for prime members. Your laptop is still a great laptop, but over time with the aging of the CPU and RAM, problems can occur. Try pulling the RAM and reseat. Also you may want to run a system test that checks RAM, etc.

    Being that Windows 7 was standard, you may want to go back to 7 and not use 10 to see if the problem goes away. If it does, then a clean install of 10 and try the tool that was mentioned in post 5.
      My ComputerSystem Spec
  7.    11 Jul 2017 #7
    Join Date : Jul 2017
    Posts : 6
    10 Home
    Thread Starter

    TheVeterans,

    Click image for larger version. 

Name:	Wifi off.jpg 
Views:	3 
Size:	159.9 KB 
ID:	143519Click image for larger version. 

Name:	Wifi on.jpg 
Views:	4 
Size:	225.9 KB 
ID:	143520

    One photo is with Wifi on(Bottom) and the other with Wifi off(Top). I see this gives us some info as to what is causing the latency. There is some terminology in here I am not familiar with. What do you think? What is the next step?
      My ComputerSystem Spec
  8.    11 Jul 2017 #8
    Join Date : Jan 2015
    Los Angeles
    Posts : 260
    Windows 10 Pro 1709 x64

    Not familiar myself too, but that network driver interface is definitely the issue there. As you can see on mine, it's the same thing that gives the largest latency. However mine's not enough to cause dropouts/crackling with audio. In my opinion I would try to find a different driver version for your WiFi and see if that helps with the audio latencies
      My ComputerSystem Spec
  9.    11 Jul 2017 #9
    Join Date : May 2015
    Central IL
    Posts : 4,204
    Mac OS Sierra

    Again try the machine with Windows 7. If you do not have a spare 2.5" drive, then you may have to use the SSD that is already installed and install Windows 7 to see if it goes away. If it does go away, then install 10 as a clean install all updates, no installed security software, no background programs, just running Spotify to see how it rates. If it rates fine on Windows 7 but not Windows 10, either just use Windows 7 on that laptop or run 10, but use a Amazon Dot to stream music from Spotify.
      My ComputerSystem Spec
  10.    11 Jul 2017 #10
    Join Date : Oct 2016
    Charlotte, NC
    Posts : 436
    Win10 Home x64 - 1709

    I'm curious, what is the driver date and hardware id for your Realtek Adapter. It's probably a long shot, but we might can find a newer win7 or Win8 driver you could try.
      My ComputersSystem Spec

 
Page 1 of 2 12 LastLast


Similar Threads
Thread Forum
Audio Going To Sleep During Videos and Music
Since the last windows 10 update, my headset will lose audio even though it works flawlessly on a PC that is using the previous build of Windows 10. I have made sure it is not the headset and have also turned off anything that might be causing it to...
Drivers and Hardware
Solved No Video in YouTube Music Videos.
Hi folks, Just like the title said, my problem is that I'm not getting any video when I try to watch a music video on YouTube. In the past all I've had to do was reload the page and then it would work, but after smashing F5 hundreds of times...
Browsers and Email
sometimes music files and videos will not play
This happens all too frequently lately, mp3s will not play and videos will play in slow motion or not at all. Haven't found a solution to this annoying problem yet.
General Support
Can't remove Music, Videos & Pictures user folders from Backup Options
Trying to setup the built-in Backup (File History) to make automatic copies of some important work files. I do not need to backup such user folders as Music, Videos and Pictures using this tool, but I can't remove them from the backup settings. They...
Backup and Restore
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd
All times are GMT -5. The time now is 22:00.
Find Us
Twitter Facebook Google+ Ten Forums iOS App Ten Forums Android App



Windows 10 Forums