1.    09 Jul 2017 #1
    Join Date : Apr 2017
    Posts : 17
    Windows 10 Creators Update

    Closing lid does not put computer to sleep


    Brand new Dell XPS-13 with Windows 10 Creators Update
    My laptop does NOT go to sleep when the lid is closed.
    PLEASE NOTE the following:
    Settings>System>Power Options>"Choose what closing the lid does">"When I close the lid">Sleep
    Sleep is the option.
      My ComputerSystem Spec
  2.    09 Jul 2017 #2
    Join Date : Oct 2016
    Caledon, Ontario, Canada
    Posts : 4,077
    Windows 10 Pro Build 1703

    Hi dangnad2.

    If you use "Sleep" in the power section once you click start does it sleep?

    Ken
      My ComputerSystem Spec
  3.    09 Jul 2017 #3
    Join Date : Apr 2017
    Posts : 17
    Windows 10 Creators Update
    Thread Starter

    Ah yes, Caledon Ken. Thanks for your reply. I had more to this thread but didn't want to post too much at one time. There is an additional problem:


    When I hit the sleep button: Win-X>"Shutdown or sign out">Sleep it puts the computer to sleep but the mouse wakes it up. In Device Manager no devices have the "Power Management" tab thus no option to disallow wake up.
      My ComputerSystem Spec
  4.    09 Jul 2017 #4
    Join Date : Oct 2014
    Arnold, MD
    Posts : 29,042
    Triple boot - Win 10 Pro, Win 10 Pro Insider (2) - (and a sprinkling of VMs)

    Quote Originally Posted by dangnad2 View Post
    Brand new Dell XPS-13 with Windows 10 Creators Update
    My laptop does NOT go to sleep when the lid is closed.
    PLEASE NOTE the following:
    Settings>System>Power Options>"Choose what closing the lid does">"When I close the lid">Sleep
    Sleep is the option.
    Quote Originally Posted by Caledon Ken View Post
    Hi dangnad2.

    If you use "Sleep" in the power section once you click start does it sleep?

    Ken
    Know this sounds a bit goofy, but on my Surface Pro 3, I have to use Hibernate instead. If I use Sleep with close lid, I can "peek" under the lid just enough and still see the screen on! Hibernate works, for me.
      My ComputersSystem Spec
  5.    09 Jul 2017 #5
    Join Date : Apr 2017
    Posts : 17
    Windows 10 Creators Update
    Thread Starter

    Good suggestion f14tomcat. Way back when (WinXP) the general advice was to use sleep not hibernate though I really never understood the difference. Windows 10 is a whole new can of worms. I'll give it a try and let you know.
      My ComputerSystem Spec
  6.    09 Jul 2017 #6
    Join Date : Oct 2016
    Caledon, Ontario, Canada
    Posts : 4,077
    Windows 10 Pro Build 1703

    dangnad2 could you also check your BIOS for Power Mgmt settings. Maybe something in there is conflicting or overriding.

    Sounds like you have an external mouse. Have you loaded vendors drivers?

    As this is brand new device I would also engage the vendor, Dell, and explain my displeasure. Dell should have immediate answer.


    Ken
      My ComputerSystem Spec
  7.    09 Jul 2017 #7
    Join Date : Apr 2017
    Posts : 17
    Windows 10 Creators Update
    Thread Starter

    Yeah, I use a mouse with the laptop. It is a Dell mouse so I assume the compatibility of drivers. Is there a way of checking?
      My ComputerSystem Spec
  8.    09 Jul 2017 #8
    Join Date : Oct 2014
    Arnold, MD
    Posts : 29,042
    Triple boot - Win 10 Pro, Win 10 Pro Insider (2) - (and a sprinkling of VMs)

    Quote Originally Posted by Caledon Ken View Post
    dangnad2 could you also check your BIOS for Power Mgmt settings. Maybe something in there is conflicting or overriding.

    Sounds like you have an external mouse. Have you loaded vendors drivers?

    As this is brand new device I would also engage the vendor, Dell, and explain my displeasure. Dell should have immediate answer.


    Ken
    That's a good point, Ken. From what I know sleep is not supported in S4-S5, only S3. One of the first things I had to change on my new rig.
      My ComputersSystem Spec

 


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