1.    06 Jul 2017 #1
    Join Date : Jul 2017
    Posts : 1
    Windows 10

    64bit save dialog crashing after Creator's Update


    Hello,
    Ever since I did the creator's update on my windows machine a few months ago 64 bit programs can't save. Usually when I try the application crashes. This has happened with all three browsers including MS Edge/IE, Chrome, and Firefox. I had to install the 32 bit MS office versions rather than the 64 bit. Most recently this happened yesterday with the 64 bit version of Sigil. 32bit versions of programs seem to work fine, it is only the 64bit where the save dialog is crashing. And 64 bit programs run fine until I try to save. It was working fine prior to the big update a few months ago. I've been waiting for another update to fix it, but so far no luck. Can anybody recommend some actions to take to try and fix it? Its really driving me nuts.
    Thanks,
    Simon
      My ComputerSystem Spec
  2.    06 Jul 2017 #2
    Join Date : Aug 2016
    S/E England
    Posts : 4,488
    10 Home x64 (1709) (10 Pro on 2nd pc)

    Quote Originally Posted by Zealousky View Post
    ...it is only the 64bit where the save dialog is crashing....
    Welcome to TenForums @Zealousky

    ...I've been waiting for another update to fix it, but so far no luck.
    Googling shows this '64 bad/32 good' save dialog problem has been reported as far back as Vista, so it's unlikely to be a specific bug in Creators that an update may fix, but a general one you've been unlucky to encounter. If you use a third-party AV, it's possible there's a conflict there. Try disabling it. If that fixes the problem uninstall it or look for an updated version.

    If that's not your problem. then the general steps to repair a system are (in this order)...

    1) run sfc /scannow in an elevated command prompt (may need to run this several times to fix all problems)
    Run SFC Command in Windows 10

    2) run Dism /Online /Cleanup-Image /RestoreHealth in an elevated command prompt
    Use DISM to Repair Windows 10 Image

    3) if the above steps don't fix the problem, then try an in-place repair install. This will 'upgrade' your system to Creators again, retaining all your files and installed apps.
    Repair Install Windows 10 with an In-place Upgrade
      My ComputersSystem Spec

 


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