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  1. Joined : Mar 2015
    United States
    Posts : 12
    windows 10
       23 Jul 2015 #1

    CRITICAL ERROR - Start Menu and CORTANA aren't working. W'll try to fi


    CRITICAL ERROR - Start Menu and CORTANA aren't working. W'll try to fix it the next time you sign in. SIGN OUT NOW

    I upgraded from WIN 7 SP1 to build 10240 on FAST Track. I did a RECOVERY DRIVE, and after trying to restore from it, I am getting this message - in a loop, can not exit from it. I also find my backup and system image do not work.

    How do I get out of this DEEP hole?

    Thyanks for any of your help.
      My System SpecsSystem Spec


  2. Joined : Jul 2015
    Posts : 1
    Windows 10
       24 Jul 2015 #2

    Getting the exact same thing as well, although I've been using preview builds for just over a month and despite using build 10240 since release I've only just gotten the error.
      My System SpecsSystem Spec


  3. Joined : Jul 2015
    Posts : 2
    10
       02 Aug 2015 #3

    vijaykhai said: View Post
    CRITICAL ERROR - Start Menu and CORTANA aren't working. W'll try to fix it the next time you sign in. SIGN OUT NOW

    I upgraded from WIN 7 SP1 to build 10240 on FAST Track. I did a RECOVERY DRIVE, and after trying to restore from it, I am getting this message - in a loop, can not exit from it. I also find my backup and system image do not work.

    How do I get out of this DEEP hole?

    Thyanks for any of your help.
    Clicked on the computer Icon (right click), opened c drive, searched for control panel, opened control panel (right clicked). Removed Avast antivius. Restarted computer and problem solved. Now to find a good antivirus software.
    I
      My System SpecsSystem Spec


  4. Joined : Aug 2015
    Posts : 142
    dual boot win10/win7
       02 Aug 2015 #4

    redcent said: View Post
    Clicked on the computer Icon (right click), opened c drive, searched for control panel, opened control panel (right clicked). Removed Avast antivius. Restarted computer and problem solved. Now to find a good antivirus software.
    I
    You know, it's because of things like this that I know longer run anti-virus. They are like PUP's to me now. I scan with Malewarebytes. I use Noscript with a well established white and blacklist. In the recent past, I've used hosts files. I have not run a dedicated anti-virus program in 4 years.

    Oh, I have been using malewarebytes anti-exploit tool with no problems.
      My System SpecsSystem Spec


  5. Joined : Aug 2015
    Posts : 1
    Win10
       15 Aug 2015 #5

    redcent said: View Post
    Clicked on the computer Icon (right click), opened c drive, searched for control panel, opened control panel (right clicked). Removed Avast antivius. Restarted computer and problem solved. Now to find a good antivirus software.
    I
    Thank you so much for this! You saved my laptop. I've been trying to fix this Critical Error for three days and uninstalling Avast was all I needed to get my laptop back. You're the best!
      My System SpecsSystem Spec


  6. Joined : Aug 2015
    Posts : 3
    Windows 10 Home 64 Bit
       18 Aug 2015 #6

    I also have just had this problem. Booted my PC up this morning, and I got the critical error saying that the start nmenu and cortana aren't working. The only two things I did last night were install Avast, and disable the windows update service. So I re-enabled the service and rebooted my PC and everything was working fine again hmm.

    Also; Malwarebytes corrupted an install for me. After using it and scanning with it once, it started giving me BSOD's out the wazzu and I had to do a clean install. luckily I haven't completely switched my computer to 10 yet, and I'm still playing around with it on a separate partition until i'm satisfied that its stable enough for every day use.
      My System SpecsSystem Spec


  7. Joined : Aug 2015
    Posts : 1
    katherynhartzell
       21 Aug 2015 #7

    Start Menu and Cortana aren't working - Revert to Previous Build


    After installing Windows 10, I got the message, " * Critical Error * Start Menu and Cortana aren't working. We'll try to fix it the next time you sign in. " As directed, I logged out and back in, shut off and restarted several times, but nothing worked. Web search showed you could revert to the previous version of Windows, but the critical error message wouldnít let me use anything. Even installed programs compatible with Win10 like Adobe InDesign werenít working properly.

    I tried a lot of the fixes on forums and finally gave up and called Microsoft. After 2 hours on the phone with a very patient tech, I was able to roll back to my previous version, 8.1. Try this:
    1. In the critical error message, click to log out.
    2. Donít log in. At the bottom right, click the power symbol, then click Restart and hold down the Shift key. Keep holding Shift down while the computer goes down and restarts. This should take you to a Windows menu page with a number of options. The last option will allow you to revert to your previous version of Windows.
    3. If your computer comes back to the login window, repeat hold down Shift and Restart. I had to do it 3 times before it gave me the menu.
    My computer hung up during the reversion process. It looked like it was working since the cursor was spinning, but I was getting no action on my disk drive light. The tech said shut it down, so I held down the power key for a hard shutdown. Then I turned the power back on and the reversion restarted. This time I was back to my old version and everything looks fine.

    Iím committed to going to Windows 10. At least now I know I can go back if it doesnít work next time.
      My System SpecsSystem Spec


  8. Joined : Jul 2015
    Gorleston-on-Sea, Norfolk
    Posts : 5
    Win 10 64 Pro (clean install)
       23 Aug 2015 #8

    My sons laptop gets this about 20% of the time he boots up.

    Simply signing out and back in (not even rebooting) fixes it for him without him doing anything.

    He is also running Avast
      My System SpecsSystem Spec


  9. Joined : Oct 2014
    Posts : 401
    Windows 10 Pro
       23 Aug 2015 #9

    By any chance anybody of you running WindowFX 6 beta by Stardock? I've noticed that this program can cause such errors (it's still beta of course).
      My System SpecsSystem Spec


  10. Joined : Aug 2015
    Weston-super-Mare
    Posts : 2
    Windows 10
       24 Aug 2015 #10

    Jacklx


    I'm new to this forum so if I'm doing this wrong I hope I'll be forgiven. This topic has several pages of comment on a forum which seems to be run by Microsoft.
    Some are saying use, or non-use of Avast makes no difference. As the problem only comes up when starting from cold I use the hibernate option apart from when the icon comes up, at shut down, telling me that there are updates to install. I've uninstalled Avast anyway and use Windows Defender, which won't work if SpyBot S&D is running in the background.
    The start menu/Cortana problem has only come up twice for me, each time I got out of it by Ctrl-Alt-Del and selecting Re-start. Each time during the restart there is mention of updates. I know little about these computer things but wonder if there is any chance that if a shut down occurs during installation of an update in the background, i.e.one which doesn't need a restart to complete the install, this would cause a problem.
      My System SpecsSystem Spec


 
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