Update causes computer to hang on "Personlise Setting" dialogue box

Hi Guys n Gals,

Has anyone come across a problem I am having after the latest update, after it is installed and I restart the PC windowsloads to the logon prompt and after I logon I get a dialogue box telling me it is personalising my settings and then just hangs there. I then have to go back using system restore to get the PC to work again. Any ideas?

Regards,
Dave G

Hi Ken,

I've been on her before as Basher but my email address has gone, but never mind

The build is Ver 1703 (OS Build 15063,296),

It is:

2017-06 Cumulative Update for Windows 10 Version 1703 for x64-based Systems(KB4022725)

I have just completed all updates apart from the above and all was well, then created a restore point. I'll run the scan now and let you know.

Regards,

Dave G

Hi Ken,

Scan results:

C:\Windows\system32>sfc /scannowBeginning system scan. This process will take some time.
Beginning verification phase of system scan.
Verification 100% complete.
Windows Resource Protection did not find any integrity violations.

Now there is only the one update to install I'll give it another go and if fails I'll take a photo of the screen and attach it.

Regards,

Dave G

...after the latest update ... I logon I get a dialogue box telling me it is personalising my settings and then just hangs there.

Caledon Ken said:

Not really sure which update you are referencing, could you provide number?

The build is Ver 1703 (OS Build 15063,296)...

Yes, this is something that apparently came in with 1703. After each cumulative update I have seen a 'personalising settings' box at the first login after the restart. It has never hung for me though.

Bree said:

Yes, this is something that apparently came in with 1703. After each cumulative update I have seen a 'personalising settings' box at the first login after the restart. It has never hung for me though.

Yes, I agree but this time it just hangs, I have restarted and I have even left it on all night but no joy.

Yes, I was just adding some background. This message has only appeared since 1703. I suspect previous versions have also been updating personal setting after each cumulative update, but 1703 is the first to actually say so while it does it.

Either way, the hang may be down to a problem in your profile. Do you have any other accounts you could try? Does it hang for them? Does it hang in safe mode?

Hi Bree
I don't have any other accounts on the system, I could create one if you think that will help but I'm not convinced it is as all the other windows updates install fine, but as I said I will give it ago :). I haven't tried safe mode but I thought the F8 had gone now?
Regards,
Dave G.

SirBasher said:

I don't have any other accounts on the system, I could create one if you think that will help...

It's a process of elimination, if a problem exist for only one account then the finger of suspicion points to the user's profile being corrupted. It may have recently been damaged, hence the problem may have only just appeared. Anyway, it's always useful for emergencies to have a second local account that's an administrator.

I haven't tried safe mode but I thought the F8 had gone now?

F8, yes - safe mode no...

Boot into Safe Mode on Windows 10

Hi Bree, The computer starts in safe mode ok :) but not sure what I am looking for!?