Windows 10: Update causes computer to hang on "Personlise Setting" dialogue box Solved

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  1.    02 Jul 2017 #1

    Update causes computer to hang on "Personlise Setting" dialogue box


    Hi Guys n Gals,

    Has anyone come across a problem I am having after the latest update, after it is installed and I restart the PC windowsloads to the logon prompt and after I logon I get a dialogue box telling me it is personalising my settings and then just hangs there. I then have to go back using system restore to get the PC to work again. Any ideas?

    Regards,
    Dave G
      My ComputerSystem Spec

  2. Caledon Ken's Avatar
    Posts : 9,753
    Windows 10 Pro x64 Build 1803
       03 Jul 2017 #2

    HI SirBasher. Welcome to the TenForums @SirBasher

    Not really sure which update you are referencing, could you provide number?

    Two things I would do, run the update trouble shooter and run sfc /scannow.

    What version and build are you currently using? Windows key + R, type winver, enter.


    Ken
      My ComputerSystem Spec

  3.    03 Jul 2017 #3

    Hi Ken,

    I've been on her before as Basher but my email address has gone, but never mind

    The build is Ver 1703 (OS Build 15063,296),

    It is:

    2017-06 Cumulative Update for Windows 10 Version 1703 for x64-based Systems(KB4022725)

    I have just completed all updates apart from the above and all was well, then created a restore point. I'll run the scan now and let you know.

    Regards,

    Dave G
      My ComputerSystem Spec

  4.    03 Jul 2017 #4

    Hi Ken,

    Scan results:

    C:\Windows\system32>sfc /scannowBeginning system scan. This process will take some time.
    Beginning verification phase of system scan.
    Verification 100% complete.
    Windows Resource Protection did not find any integrity violations.

    Now there is only the one update to install I'll give it another go and if fails I'll take a photo of the screen and attach it.

    Regards,

    Dave G
      My ComputerSystem Spec

  5. Bree's Avatar
    Posts : 8,570
    10 Home x64 (1803) (10 Pro on 2nd pc)
       03 Jul 2017 #5

    ...after the latest update ... I logon I get a dialogue box telling me it is personalising my settings and then just hangs there.
    Caledon Ken said: View Post
    Not really sure which update you are referencing, could you provide number?
    The build is Ver 1703 (OS Build 15063,296)...
    Yes, this is something that apparently came in with 1703. After each cumulative update I have seen a 'personalising settings' box at the first login after the restart. It has never hung for me though.
      My ComputersSystem Spec

  6.    03 Jul 2017 #6

    Bree said: View Post
    Yes, this is something that apparently came in with 1703. After each cumulative update I have seen a 'personalising settings' box at the first login after the restart. It has never hung for me though.
    Yes, I agree but this time it just hangs, I have restarted and I have even left it on all night but no joy.
      My ComputerSystem Spec

  7. Bree's Avatar
    Posts : 8,570
    10 Home x64 (1803) (10 Pro on 2nd pc)
       03 Jul 2017 #7

    Yes, I was just adding some background. This message has only appeared since 1703. I suspect previous versions have also been updating personal setting after each cumulative update, but 1703 is the first to actually say so while it does it.

    Either way, the hang may be down to a problem in your profile. Do you have any other accounts you could try? Does it hang for them? Does it hang in safe mode?
      My ComputersSystem Spec

  8.    04 Jul 2017 #8

    Hi Bree
    I don't have any other accounts on the system, I could create one if you think that will help but I'm not convinced it is as all the other windows updates install fine, but as I said I will give it ago :). I haven't tried safe mode but I thought the F8 had gone now?
    Regards,
    Dave G.
      My ComputerSystem Spec

  9. Bree's Avatar
    Posts : 8,570
    10 Home x64 (1803) (10 Pro on 2nd pc)
       04 Jul 2017 #9

    SirBasher said: View Post
    I don't have any other accounts on the system, I could create one if you think that will help...
    It's a process of elimination, if a problem exist for only one account then the finger of suspicion points to the user's profile being corrupted. It may have recently been damaged, hence the problem may have only just appeared. Anyway, it's always useful for emergencies to have a second local account that's an administrator.

    I haven't tried safe mode but I thought the F8 had gone now?
    F8, yes - safe mode no...

    Boot into Safe Mode on Windows 10
      My ComputersSystem Spec

  10.    04 Jul 2017 #10

    Hi Bree, The computer starts in safe mode ok :) but not sure what I am looking for!?
      My ComputerSystem Spec


 
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