Windows 10: My laptop doesn't shut down properly

  1.    01 Jul 2017 #1

    My laptop doesn't shut down properly


    Hello, so i have a Dell Inspiron 13 7000 (P57g001), i bought it back in April and in the last few weeks it started to freeze whenever i try to shut it down or put it to sleep or hibernate. It is clear that the OS (win 10) is closing all the programs but when it turns the screen off it hangs until it is drained completely of battery, I have to press down the power button so it shuts down and then turn it on again in the case I put it to sleep or hibernate.

    My windows is fully updated, every driver is updated.

    I already unchecked "Turn on fast start-up" because i read on the internet that it could help, but it didn't help me. Also, I disabled the option called "Turn of Hard-disk after a value of minutes".

    Can anyone help me solve this problem please?
      My ComputerSystem Spec


  2. Posts : 124
    Windows 10.0.15063 (Version 1703) Pro 64-bit
       01 Jul 2017 #2

    What version of Windows are you currently using? Pro or Home?
      My ComputerSystem Spec

  3.    01 Jul 2017 #3

    Hydrate said: View Post
    What version of Windows are you currently using? Pro or Home?
    Pro
      My ComputerSystem Spec


  4. Posts : 124
    Windows 10.0.15063 (Version 1703) Pro 64-bit
       01 Jul 2017 #4

    Please check if the following is enabled or disabled:




    Scroll to the bottom


    Change the policy to disabled if not already.

    If it is already, let me know.


    Good luck.
      My ComputerSystem Spec

  5.    02 Jul 2017 #5

    Hydrate said: View Post
    Please check if the following is enabled or disabled:




    Scroll to the bottom


    Change the policy to disabled if not already.

    If it is already, let me know.


    Good luck.
    Woops, I was wrong, I thought that my laptop has the Pro version, it actually has the Home version. Maybe that's why i couldn't find any "secpol.msc"....

    Do you know a solution for the Home version too?

    Thanks anyway for the help provided.
      My ComputerSystem Spec


  6. Posts : 124
    Windows 10.0.15063 (Version 1703) Pro 64-bit
       02 Jul 2017 #6

    FutureBreed said: View Post
    Woops, I was wrong, I thought that my laptop has the Pro version, it actually has the Home version. Maybe that's why i couldn't find any "secpol.msc"....

    Do you know a solution for the Home version too?

    Thanks anyway for the help provided.
    There is always a way.







    This should setting should work out for you. The virtual memory page file being cleared on shutdown can cause issues slowing down shut down and if it's corrupted potentially prolong it beyond normal.

    Let me know what happens.
      My ComputerSystem Spec

  7.    02 Jul 2017 #7

    Hydrate said: View Post
    There is always a way.







    This should setting should work out for you. The virtual memory page file being cleared on shutdown can cause issues slowing down shut down and if it's corrupted potentially prolong it beyond normal.

    Let me know what happens.
    Thanks for the help but unfortunately it tells me again that it cannot find any "gpedit.smc"
      My ComputerSystem Spec

  •    02 Jul 2017 #8

    secpol and gpedit only are available in Pro versions of Windows not Home.
    Try doing a Clean Boot. If this works, add one startup item or service until the computer won't normally shut down, then you will know what the problem is.
      My ComputerSystem Spec


  • Posts : 124
    Windows 10.0.15063 (Version 1703) Pro 64-bit
       03 Jul 2017 #9

    spunk said: View Post
    secpol and gpedit only are available in Pro versions of Windows not Home. Try doing a Clean Boot. If this works, add one startup item or service until the computer won't normally shut down, then you will know what the problem is.
    Definitely what I would have suggested next . I haven't used the Home version of Windows 10 in such a long time, silly me I forgot what's included and not included in Administrative Tools.
      My ComputerSystem Spec


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