Windows 10: Laptop screen froze, keyboard and power button not working

  1.    30 Jun 2017 #1

    Laptop screen froze, keyboard and power button not working


    I was on my computer playing a game, up until my keyboard stopped working. Then my power button wouldn't work even if I held it down for more than 30 seconds. Then my screen just froze. I can't do anything and I'm waiting for my computer to run out
    of battery. This is the third time it has done this. I'm sick and tired of this issue and I really want to know what's causing this and how to solve it.

    Thanks.
      My ComputerSystem Spec


  2. Posts : 19,990
    windows 10 professional version 1607 build 14393.969 64 bit
       30 Jun 2017 #2

    Please post information about your notebook (Manufacturer, model, ram etc).
    When did the problems start?
    Have you made any recent hardware or software changes?
    Has the problem been only hangs and freezes or also bsod?
    Are your files backed up?
    Have you made an image?

    Holding the power button for 30 seconds to 1 minute often powers off the computer.
    Power on and see if you can get to the desk top.
    If you can get to the desktop open administrative command prompt and type: sfc /scannow
    After that completes type: dism /online /cleanup-image /restorehealth
    And after that type chkdsk /scan

    If you cannot get to the desk top power on again and as soon as you see the Microsoft icon power off.
    Power on again until you see the Microsoft icon and immediately power off. The timing is critical.
    On the second or third time windows should open the recovery or advanced troubleshooting menu.
    In the troubleshooting menu navigate to system restore
    click on system restore and look for a restore point that predates the computer problems
    If there is no valid restore point navigate in the windows advanced troubleshooting menu to
    startup settings
    click restart
    select #6 enable safe mode with command prompt
    type your password
    This will open a window or box with title bar Administrator: cmd.exe
    It will display C:\Windows\system32>
    type: sfc /scannow
    It will display verification % complete
    It should take < 15 minutes to complete
    Then type: dism /online /cleanup-image /restorehealth
    Then type chkdsk

    Report into the thread the results of each scannow, restorehealth, and chkdsk or whether you were able to restore or choose another repair method.
      My ComputerSystem Spec

  3.    30 Jun 2017 #3

    zbook said: View Post
    Please post information about your notebook (Manufacturer, model, ram etc).
    When did the problems start?
    Have you made any recent hardware or software changes?
    Has the problem been only hangs and freezes or also bsod?
    Are your files backed up?
    Have you made an image?

    Holding the power button for 30 seconds to 1 minute often powers off the computer.
    Power on and see if you can get to the desk top.
    If you can get to the desktop open administrative command prompt and type: sfc /scannow
    After that completes type: dism /online /cleanup-image /restorehealth
    And after that type chkdsk /scan

    If you cannot get to the desk top power on again and as soon as you see the Microsoft icon power off.
    Power on again until you see the Microsoft icon and immediately power off. The timing is critical.
    On the second or third time windows should open the recovery or advanced troubleshooting menu.
    In the troubleshooting menu navigate to system restore
    click on system restore and look for a restore point that predates the computer problems
    If there is no valid restore point navigate in the windows advanced troubleshooting menu to
    startup settings
    click restart
    select #6 enable safe mode with command prompt
    type your password
    This will open a window or box with title bar Administrator: cmd.exe
    It will display C:\Windows\system32>
    type: sfc /scannow
    It will display verification % complete
    It should take < 15 minutes to complete
    Then type: dism /online /cleanup-image /restorehealth
    Then type chkdsk

    Report into the thread the results of each scannow, restorehealth, and chkdsk or whether you were able to restore or choose another repair method.
    My manufacturer is Dell.

    Its an Inspiron 7559

    8 GB of RAM

    What concerns me the most is the BIOS version.
    The BIOS date says September 22nd 2016.
    I delved deeper into the model and the issue I faced.

    It seems to have been going on for quite a while.

    The support thread of the issue


    Someone checked an error thing on a dell support forum and it said something about the BIOS yet he said he had a fully updated BIOS.



    The problems started while I was playing a game.

    It didn't happen instantly.

    It just happened out of the blue, it's done this before. I am not sure why it does this.

    The only recent hardware change I've made (if you count it as hardware) is adding an external hard drive.
    I don't think that would be the source of the problem.

    The problem was only a screen freeze. No BSOD.

    The laptop is powered back on now because i waited for its battery to run out.

    My files are not backed up. However I have not suffered from any file loss of any kind.

    I wasn't able to make an image due to my computer freezing and the keyboard not being able to work since I use Print screen.

    My results for the scans were:

    Click image for larger version. 

Name:	image.png 
Views:	2 
Size:	3.9 KB 
ID:	141942

    Attachment 141943

    Click image for larger version. 

Name:	image.png 
Views:	29 
Size:	4.6 KB 
ID:	141944

    I believe it is the issue from above.

    I cant get the image of the administrator thing gone sorry.
    Attached Thumbnails Attached Thumbnails image.png  
    Last edited by Ohewf; 30 Jun 2017 at 22:19.
      My ComputerSystem Spec


  4. Posts : 19,990
    windows 10 professional version 1607 build 14393.969 64 bit
       01 Jul 2017 #4

    Open administrative command prompt and type or copy and paste these commands:

    1) msconfig (in the pop up system configuration > move the dot from normal startup to selective startup > uncheck load startup items > click service tab > in left lower corner check hide all Microsoft services > in the lower right side click disable all > click apply or ok > do not reboot)


    2) taskmgr (in the pop up task manager > click on the start up tab > click on status so that the column sorts with enable rising to the top > right click on each row with enable and change to disable)


    3) shutdown /r (you will reboot the computer so that it is in clean boot)


    Evaluate the performance on your computer in clean boot during typical use. Are the boots faster or slower? Are the shutdowns faster or slower? Have the hangs gotten better, worse, or the same.


    https://support.microsoft.com/en-us/...oot-in-windows


    How to perform a Clean Boot in Windows 10 - TechNet Articles - United States (English) - TechNet Wiki
      My ComputerSystem Spec

  5.    01 Jul 2018 #5

    Ohewf said: View Post
    My manufacturer is Dell.

    Its an Inspiron 7559

    8 GB of RAM

    What concerns me the most is the BIOS version.
    The BIOS date says September 22nd 2016.
    I delved deeper into the model and the issue I faced.

    It seems to have been going on for quite a while.

    The support thread of the issue


    Someone checked an error thing on a dell support forum and it said something about the BIOS yet he said he had a fully updated BIOS.



    The problems started while I was playing a game.

    It didn't happen instantly.

    It just happened out of the blue, it's done this before. I am not sure why it does this.

    The only recent hardware change I've made (if you count it as hardware) is adding an external hard drive.
    I don't think that would be the source of the problem.

    The problem was only a screen freeze. No BSOD.

    The laptop is powered back on now because i waited for its battery to run out.

    My files are not backed up. However I have not suffered from any file loss of any kind.

    I wasn't able to make an image due to my computer freezing and the keyboard not being able to work since I use Print screen.

    My results for the scans were:

    Click image for larger version. 

Name:	image.png 
Views:	2 
Size:	3.9 KB 
ID:	141942

    Attachment 141943

    Click image for larger version. 

Name:	image.png 
Views:	29 
Size:	4.6 KB 
ID:	141944

    I believe it is the issue from above.

    I cant get the image of the administrator thing gone sorry.
    I got exactly the same problem while playing csgo u got any solution? And I got same laptop I got my display changed
      My ComputerSystem Spec

  6.    01 Jul 2018 #6

    Has this only started since you upgraded to build 1803 (assuming you've done so that is)?
    Please (both) advise your Windows build.
    (Windows key + R, winver).
      My ComputerSystem Spec

  7.    01 Jul 2018 #7

    dalchina said: View Post
    Has this only started since you upgraded to build 1803 (assuming you've done so that is)?
    Please (both) advise your Windows build.
    (Windows key + R, winver).
    Yes my screen was damaged so have to replace but I didn't get how it can problem to keyboard as screen was replaced from outside and he didn't touched laptop from inside
      My ComputerSystem Spec


  8. Posts : 19,990
    windows 10 professional version 1607 build 14393.969 64 bit
       01 Jul 2018 #8

    1) Please update the progress with clean boot

    2) Run the BETA log collector an post a zip into this thread:
    https://www.tenforums.com/attachment...-v2-beta10.zip
    (extract > open)
    Use the text and images in this link in case there are problems running the beta log collector: (post #5)
    DM Log tool problem Solved - Windows 10 Forums

    3) Run the dell diagnostics and report the results into the thread:
    Full test:
    Support for Inspiron 15 7000 Series 7559 | Diagnostics | Dell US

    Resolve Hardware Issues With Built-in and Online Diagnostics (ePSA or PSA Error Codes) | Dell Philippines


    4) Update the specs in the "My Computer" section:
    System Specs - Fill in at Ten Forums | Windows 10 Tutorials
    System Info - See Your System Specs - Windows 7 Help Forums
      My ComputerSystem Spec


 

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