1.    24 Jun 2017 #1
    Join Date : Jun 2017
    Posts : 4
    Windows 10

    Laptop restarts when shutdown/sleep or charger connect/disconnect


    Samsung XE700t1C
    Windows 10 Home 64bit

    My laptop cannot turn off without holding the power button.
    Shutdown or Sleep makes it restart. Connecting or disconnecting the charger also makes it restart.

    This problem coincided with with another issue where the screen has a small but constant brightness flickering. I have tried downloading the latest graphics driver but it did not help.

    What can I do to try and fix this?
      My ComputerSystem Spec
  2.    24 Jun 2017 #2
    Join Date : Nov 2013
    Chicagoland
    Posts : 34,027
    Dual boot Windows 10 FCU Pro x 64 & Insider 10 Pro

    Quote Originally Posted by eiranix View Post
    Samsung XE700t1C
    Windows 10 Home 64bit

    My laptop cannot turn off without holding the power button.
    Shutdown or Sleep makes it restart. Connecting or disconnecting the charger also makes it restart.

    This problem coincided with with another issue where the screen has a small but constant brightness flickering. I have tried downloading the latest graphics driver but it did not help.

    What can I do to try and fix this?
    Hi there, eiranix. Welcome to Ten Forums.

    This may be more a hardware problem than software. Is it still under warrantee?

    Have you checked out the Samsung support site to see if there are others with similar problems?

    Support | Samsung US
      My ComputersSystem Spec
  3.    25 Jun 2017 #3
    Join Date : Jun 2017
    Posts : 4
    Windows 10
    Thread Starter

    Hi Hippsie,

    A hardware problem is what I am afraid of... Warrantee is long over as I picked this up second hand a few months ago.
    I have looked around but can't find anyone with this specific problem. The only thing I did see was that apparently windows 10 will auto-restart with certain problems (you can turn this feature off, but obviously that won't solve whatever the problem is).
    So I am here hoping I didn't waste my money on this thing...
      My ComputerSystem Spec
  4.    25 Jun 2017 #4
    Join Date : Nov 2013
    Chicagoland
    Posts : 34,027
    Dual boot Windows 10 FCU Pro x 64 & Insider 10 Pro

    Quote Originally Posted by eiranix View Post
    Hi Hippsie,

    A hardware problem is what I am afraid of... Warrantee is long over as I picked this up second hand a few months ago.
    I have looked around but can't find anyone with this specific problem. The only thing I did see was that apparently windows 10 will auto-restart with certain problems (you can turn this feature off, but obviously that won't solve whatever the problem is).
    So I am here hoping I didn't waste my money on this thing...
    Sorry to hear that. As you may know, as with many laptops, it's the hinge connections that wear. You may want to start there?
      My ComputersSystem Spec
  5.    25 Jun 2017 #5
    Join Date : Jun 2017
    Posts : 4
    Windows 10
    Thread Starter

    It's actually a tablet pc, the keyboard disconnects entirely. It doesn't make any difference if it's connected or not.
      My ComputerSystem Spec
  6.    25 Jun 2017 #6
    Join Date : Nov 2013
    Chicagoland
    Posts : 34,027
    Dual boot Windows 10 FCU Pro x 64 & Insider 10 Pro

    Quote Originally Posted by eiranix View Post
    Samsung XE700t1C
    Windows 10 Home 64bit
    In searching your model at Samsung site > Is this it? http://www.samsung.com/us/support/ow...v-tab-7-series

    Was this upgraded from Windows 8/8.1? If so, did you perform that?

    My laptop cannot turn off without holding the power button.
    Is this in reference to the OS or physical keyboard?

    Shutdown or Sleep makes it restart. Connecting or disconnecting the charger also makes it restart.
    This sounds more like a software problem?

    This problem coincided with with another issue where the screen has a small but constant brightness flickering. I have tried downloading the latest graphics driver but it did not help.
    This is the stumper as to whether itís a software or hardware problem or both?

    This came to mind > I've had a Lumia 1520 6" phaplet (phone/tablet) Windows 10 phone for 5 years now. I ran into a problem where the screen would go wild and apps opened by themselves. Wasn't sure if it was software or hardware. After much Inet searching I ultimately found out that after time, the screen bends to where the screen looses contact with the board. After some time re-bending it gently back for awhile fixed it. Perhaps this is the reason for your screen flicker?

    Another thing to consider is the complex digitizer: What Is a Touch-Screen Digitizer? | Techwalla.com

    Quote Originally Posted by eiranix View Post
    It's actually a tablet pc, the keyboard disconnects entirely. It doesn't make any difference if it's connected or not.
    I see, thanks.

    I'm jealous, for I've been wanting to get a touch pad/PC for quite awhile. I fell in love with Windows 8 and now 10 is even better.

    Questions > Does the physical power button work ok? All other physical buttons?

    One other thing I thought of > I noticed there are mom & pop PC/device/phone/gadget repair shops opening everywhere. Perhaps take it to one to see if itís worth fixing?
      My ComputersSystem Spec
  7.    01 Jul 2017 #7
    Join Date : Jun 2017
    Posts : 4
    Windows 10
    Thread Starter

    Sorry for the delay getting back.

    This is the model:
    http://www.samsung.com/au/support/model/XE700T1C-K01AU

    The power button I have to use to turn it off is the physical button on the top of the screen. I have to hold it until it powers down or it will restart.

    This is fairly big compared to a phone/tablet more like netbook size, I don't think it would be a bending issue.

    One thing I noticed is that while changing volume using the psyical buttons, the little volume HUD causes the screen to flicker rapidly as it changes.

    I picked this up because I wanted a small and light travel laptop that is full HD. Was great until this problem. My only complaint otherwise is that the screen can have some ghosting.

    I might as well try reseting windows 10 and see what happens...
      My ComputerSystem Spec
  8.    01 Jul 2017 #8
    Join Date : Nov 2013
    Chicagoland
    Posts : 34,027
    Dual boot Windows 10 FCU Pro x 64 & Insider 10 Pro

    That's quite ok. We all get busy. I think that be a good idea to rule out software. Good luck.
      My ComputersSystem Spec
  9.    3 Weeks Ago #9
    Join Date : Sep 2017
    Posts : 1
    microsoft window

    you should update you starting up drivers that can be easily found from Samsung official website or you can go for purchasing new laptop that can be from best travel laptop and vlogging cameras
      My ComputerSystem Spec

 


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