1.    23 Jun 2017 #1
    Join Date : Jun 2017
    Posts : 1
    Windows 10

    Windows 10 Creators Update video issue


    I was notified by Windows Update that my system was ready to be upgraded to Windows 10 Creators Update. I always prefer to do clean installs, so I use the media creation tool and cleanly installed Windows 10 Creators Update.

    I have my monitor set to turn off after a set period of time, but sometimes when I want the display to resume (by moving my mouse or keyboard), the screen will turn black and elements of my browsers (Edge and Firefox) will be missing. Windows reports the my video driver is up to date. I had absolutely no issues whatsoever with the display on the Anniversary Update.

    Event Viewer reports the following:
    "Display driver igfx stopped responding and has successfully recovered."

    I also don't play any games at all, so it's not related to that.

    I have tried closing all open applications, thinking it might be a conflict with one of those, but the issue continued regardless of whether or not apps were open (obviously there are still background tasks and services running). Previously, the display stopped responding only when I used my keyboard or mouse to resume the monitor from sleep (the PC is not set to sleep or hibernate), but I checked Device Manager this morning and there's an entry overnight for the display not responding, so now the display not responding even when I'm not resuming the monitor from sleep.

    Note that this doesn't happen every single time I resume the monitor from sleep.

    Driver version:
    Date: 26/11/2012

    I would really appreciate some help here.

    Thanks in advance.
      My ComputerSystem Spec
  2.    23 Jun 2017 #2
    Join Date : Jan 2015
    UK, Midlands
    Posts : 10,928
    Win 10 Pro (1703)

    Hi, if you search the forum for
    igfx stopped responding

    you find e.g.Display driver stopped responding and has recovered, shows wrong drive - Windows 10 Forums

    There are others and will be more than I found- the others I quickly scanned seemed to have no solution, but may suggest ways to approach the problem.
      My ComputerSystem Spec


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