Windows 10: Power button sleep on Creators Update Solved

  1.    21 Jun 2017 #1

    Power button sleep on Creators Update


    I'm running Dell XPS 15 (9550) which I use for work. Finally our admins have upgraded McAfee which used to prevent Cretors Update from coming on my machine. Since a couple of days I'm running CU then!

    I have "sleep" function linked heto t power button settings (in power settings) but it has stopped working since the CU upgrade. Now when I press the power button, the laptop y powers simply powers off instead of going to sleep.

    I've checked the active power plan and all other power plans and in all of them the action bound to the power button is sleep. Seems like the power management bug...

    Can anyone offer some advice on this?
      My ComputerSystem Spec

  2. pepanee's Avatar
    Posts : 1,052
    Windows 10 Professional
       21 Jun 2017 #2

    So just to double check, your settings look similar to the attached image?

    If so, then let's try a simple quick-fix attempt.
    1) Change the When I press the power button to Shut down
    2) Press the Save changes button
    3) Restart the computer
    4) Go back to this same location and change that option back to Sleep
    5) Press the Save changes button
    6) Restart the computer
    7) After the computer starts up, press the power button
    8) What happens?


    Click image for larger version. 

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      My ComputerSystem Spec

  3.    21 Jun 2017 #3

    Yes, they look exactly the same:
    Click image for larger version. 

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    Unfortunately, the trick doesn't seem to fix the issue . Even though the "Sleep" option is officially set, pressing the button still poers the device off...
      My ComputerSystem Spec

  4. pepanee's Avatar
    Posts : 1,052
    Windows 10 Professional
       21 Jun 2017 #4

    Try this out; see what happens:

    Click image for larger version. 

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      My ComputerSystem Spec

  5.    21 Jun 2017 #5

    Running troubleshooter hasn't helped either

    But somehow when I connected it to my home power adapter (exactly the same as my work one), the power button acts as intended! No idea why but I'll definitely examine my work power supply.
      My ComputerSystem Spec

  6. pepanee's Avatar
    Posts : 1,052
    Windows 10 Professional
       21 Jun 2017 #6

    Go to Power Options
    You will see 2 Preferred plans: Balanced & Power saver

    For both, do the following:
    Press Change plan settings
    Press Change advanced power settings
    Press the plus sign next to Power buttons and lid
    Press the plus sign next to Power button action
    Setting: Sleep
    Press the plus sign next to Sleep button action
    Setting: Sleep
    Press OK

    Remember, do the same thing for Power saver.
      My ComputerSystem Spec

  7. bro67's Avatar
    Posts : 4,887
    Mac OS High Sierra 10.13.5
       21 Jun 2017 #7

    If it is a work machine, your IT group most likely stopped people from using Sleep, since it actually causes laptops to burn up from overheating when they suddenly wake up in a case and there is no way to cool them off.
      My ComputerSystem Spec

  8.    22 Jun 2017 #8

    Thanks bro67, but it's not the case - I've double checked it with our IT.

    Surprisingly when I repeated procedure suggested in the originally reply by pepanee, the issue has gone! No idea why it didn't work for the first time, but this time it did.

    Many thanks for your help!!!
      My ComputerSystem Spec

  9. pepanee's Avatar
    Posts : 1,052
    Windows 10 Professional
       22 Jun 2017 #9

    Cool! I'm glad it worked the second time around.

    You're welcome =)
      My ComputerSystem Spec

  10. bro67's Avatar
    Posts : 4,887
    Mac OS High Sierra 10.13.5
       22 Jun 2017 #10

    mikolajek said: View Post
    Thanks bro67, but it's not the case - I've double checked it with our IT.
    Surprisingly when I repeated procedure suggested in the originally reply by pepanee, the issue has gone! No idea why it didn't work for the first time, but this time it did.
    Many thanks for your help!!!
    Maybe the ACPI driver updated. Dell computers are known to act quirky for power drivers.
      My ComputerSystem Spec


 

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