1.    20 Jun 2017 #1
    Join Date : Jun 2017
    Posts : 2
    windows 10

    Black screen after win10 update, all peripherals unresponsive


    I installed win10 updates last night. I now only get a black monitor which immediately goes to sleep. My keyboard and mouse are also non responsive. I have an optical mouse connected via usb and it appears to be dead as no light is on on the underside. When I turn the cpu off via its power button, it will come back on after about 10 seconds. The monitor goes through its signal check and it detects no signal and goes to sleep. It is as if the drivers for all the peripherals where removed. I will say also that the power button, when it is on seems to glow at half the intensity it used to.

    The cpu was working normally just prior to the update installation.

    Thanks for any input
      My ComputerSystem Spec
  2.    22 Jun 2017 #2
    Join Date : Nov 2015
    Posts : 2,867
    64bit Win 10 Pro ver 1709 Build 16299.64

    Try pulling the power lead out and waiting for a few minutes before connecting it back again. Then see if it will restart.

    How far did you get with the W10 updates? Were you in the process of a restart when this happened or did you get a crash before being asked to restart?

    Please can you fill in as many details as possible about you system in the system spec area of your profile.
      My ComputersSystem Spec
  3.    02 Jul 2017 #3
    Join Date : Jun 2017
    Posts : 2
    windows 10
    Thread Starter

    Well, ends up the mother board got fried and needs replacing. Not going there. Had Hard drive info recovered. Now need a new a new system.

    Tanks for the input.
      My ComputerSystem Spec

 


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