Windows 10: DVD problem

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  1.    19 Jun 2017 #1

    DVD problem


    When I insert a DVD I see this. How can I fix this?

    Click image for larger version. 

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      My ComputerSystem Spec


  2. Posts : 6,415
    10 Home x64 (1709) (10 Pro on 2nd pc)
       19 Jun 2017 #2

    I'm assuming the DVD is an ordinary Video DVD that plays in other players. Has it played in DVD Player before?

    What version and os build is your Windows? Has DVD Player stopped working after a recent update? Did you buy DVD Player or get it free (as I did) because you upgraded to Windows 10 from a qualifying 'Media edition' of Windows? If you bought it you could try reinstalling it from the Store.

    Mine is still working normally in the Creators Update (version 1703, os build 15063.413) but others have reported the same "Unsupported video type or invalid file path" problem as you after the Creators Update.

    https://answers.microsoft.com/en-us/...8-03d7fb1038e9

    The error message has been reported many times in the past too, it seems to have had various causes. Most of the threads remain unresolved, often giving up and using the VLC Media Player as a more reliable alternative.
      My ComputersSystem Spec

  3.    19 Jun 2017 #3

    I am running Windows 10 with the latest updates.

    What update should I uninstall?
      My ComputerSystem Spec


  4. Posts : 6,415
    10 Home x64 (1709) (10 Pro on 2nd pc)
       19 Jun 2017 #4

    mobile1 said: View Post
    I am running Windows 10 with the latest updates.
    Which version? 1703, 1607 or 1511 can all correctly say they have 'the latest updates'.

    What update should I uninstall?
    I have the latest updates too, but my DVD Player is working. It's therefore unlikely that an update is the cause.
      My ComputersSystem Spec


  5. Posts : 4,484
    Win10 Home and Pro, Win10 Insider Preview, Win7 Home, Linux Mint
       19 Jun 2017 #5

    Could be an issue reading the disc or the disc drive could be bad, I've seen a number of both situations. Have also seen where shutting the computer down and pulling out the power cord plus, in the case of a Notebook/Laptop removing the battery, then putting everything back has helped.
      My ComputerSystem Spec

  6.    19 Jun 2017 #6

    Thank you.
      My ComputerSystem Spec


  7. Posts : 6,415
    10 Home x64 (1709) (10 Pro on 2nd pc)
       21 Jun 2017 #7

    mobile1 said: View Post
    Thank you.
    Dos that mean it turned out to be the DVD that was faulty after all?
      My ComputersSystem Spec

  •    21 Jun 2017 #8

    It does this with all DVDs.
      My ComputerSystem Spec


  • Posts : 6,415
    10 Home x64 (1709) (10 Pro on 2nd pc)
       21 Jun 2017 #9

    Has it ever worked before? If so, was anything installed or updated around the time it stopped working.

    What version is the Windows DVD Player - click its 'three dots' menu and select 'About'. Mine says 3.6.1329.0.

    How did you get the player? Did you purchase it from the Store? Was it installed automatically because you upgraded to 10 from a qualifying version of Windows? Or did you get it some other way? The repair options available depend on the answer to this question.


    What version and build number of Windows do have? Run Winver to find out. Mine is 1703, build 15063.413
      My ComputersSystem Spec

  •    21 Jun 2017 #10

    It worked before.

    It is DVD player version 3.6.1329.0.

    The player came with Windows 10.

    I run Windows 10 with all of the latest updates.
      My ComputerSystem Spec


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