1.    17 Jun 2017 #1
    Join Date : Dec 2015
    Posts : 48
    Windows 10 Pro 64-bit

    Screen sometimes goes black when doing certain things


    I had to reinstall Windows 10 a little while ago, and since I did, there have been some oddities involving black screens.I installed Windows 10 from a flash drive, which worked fine. Then I immediately tried to install the Creators update. On the installation screen after rebooting, it would immediately go to black. I tried restarting many times, and it kept going black almost immediately. I managed to get past this by hitting Enter a few times.Now, at random intervals, doing things like dragging a selection in Paint or accessing/resizing certain windows will cause my screen to go completely black. If I hit alt-tab, it will select something else and my display will come back. However, if I try to go back to that window or perform that action again, it goes black again and I have to alt-tab.The thing is, this doesn't always happen, and when it does, a reboot often fixes it. I think it might be related to restarting, because the past two times I remember it happening, I restarted my computer during a session for another reason (update, had to complete an install, etc).It's bothersome and I would appreciate any insight you can give me. I would prefer not to have to reinstall Windows again.
      My ComputerSystem Spec
  2.    17 Jun 2017 #2
    Join Date : Jun 2017
    Posts : 4
    windows

    Good afternoon,
    first thing to do, if the system let you do that, it is to update the system drivers, i d say bios, chipset and graphic card mainly ; while if you cannot do that, try to start the system in safe mode https://support.microsoft.com/en-us/...c-in-safe-mode
      My ComputerSystem Spec
  3.    17 Jun 2017 #3
    Join Date : Dec 2015
    Posts : 48
    Windows 10 Pro 64-bit
    Thread Starter

    I installed all of my drivers immediately after the update was installed. What else?
      My ComputerSystem Spec
  4.    17 Jun 2017 #4
    Join Date : Apr 2017
    Posts : 8,593
    windows 10 professional version 1607 build 14393.969 64 bit

    Open administrative command prompt or administrative power shell and type or copy and paste these commands:

    1) winver (in the pop up view your windows version and build and post into the thread)

    2) sfc /scannow

    3) dism /online /cleanup-image /restorehealth

    4) chkdsk /scan

    Right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click edit then copy > paste into the thread.

    4) msconfig (in the pop up system configuration move the dot from normal startup to selective start up, uncheck load startup items, click on service tab, in the left lower corner check hide all Microsoft services, in the lower right click on disable all, click apply or ok and do not reboot)

    5) taskmgr (in the pop up task manager click on the startup tab, click on the status column so that it sorts with enable on the top, right click each row that displays enable and change to disable)

    6) shutdown /r

    The computer will reboot and will be in clean boot. Use the computer under typical use and reboot at various times.
    Monitor the performance. Are the boots short or longer? Are the shutdowns shorter or longer? Are the more or fewer hangs? Are there more or fewer black screens?

    Turn off Windows fast startup: Turn On or Off Fast Startup in Windows 10 Windows 10 Performance Maintenance Tutorials

    Again assess the computer's performance under typical conditions.
      My ComputerSystem Spec

 


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