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  1.    16 Jun 2017 #1
    Join Date : Aug 2015
    Posts : 9
    Windows 10

    No display, mouse or keyboard after BSOD and BIOS error message


    A few days ago my daughter installed and launched Autodesk Revit on a Windows 10 Pro PC. While using the software, the system showed a BSOD:
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    Then she turned the PC off pressing the case power button. After she turned it on, came the BIOS error message:
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    She chose to hit N and the system restarted. Windows was back, but without the mouse and the keyboard.
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    She turned the PC off again via the case power button, and then came the worst: now there is no display, no mouse, no keyboard, although both the computer and the monitor can be turned and stay on.
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    She told me that the BSOD appeared about three times during that day and only after she installed Autodesk Revit. Is it possible that this software messed things up, maybe by replacing some drivers or DLLs or whatnot?
    Or is it only some sort of hardware issue? Any ideas? TIA.
    Last edited by Paultx; 19 Jun 2017 at 15:19.
      My ComputerSystem Spec
  2.    16 Jun 2017 #2
    Join Date : Oct 2016
    Caledon, Ontario, Canada
    Posts : 4,102
    Windows 10 Pro Build 1703

    Hi Paultx.

    First thing I would do is boot and enter the BIOS. You should see options when you first turn on, lots of machines enter the BIOS or Setup through F2, some through ESC and other Del.

    All Bios are different but I would hope that you would see an option to set everything to default. I would do that.

    While you are there ensure machine see all the memory you think you have installed. Save the changes and attempt booting.

    If this doesn't work to reset BIOS you can unplug computer, open case and remove the CMOS battery, looks like a coin. Note orientation. Use some care.

    Assuming you can can get BIOS reset we would then hope your machine boots.

    If if still doesn't work since the BSOD you posted is related to memory I would run this diagnostic tool.

    MemTest86+ - Test RAM


    Ken
      My ComputerSystem Spec
  3.    19 Jun 2017 #3
    Join Date : Aug 2015
    Posts : 9
    Windows 10
    Thread Starter

    Caledon Ken, I can't have access to the BIOS because the monitor can be turned on but it doesn't display anything.
      My ComputerSystem Spec
  4.    19 Jun 2017 #4
    Join Date : Nov 2013
    Chicagoland
    Posts : 34,019
    Dual boot Windows 10 FCU Pro x 64 & Insider 10 Pro

    Quote Originally Posted by Paultx View Post
    Caledon Ken, I can't have access to the BIOS because the monitor can be turned on but it doesn't display anything.
    Hi there, Paultx. Most likely some drivers may have been corrupted. Do you have any install or backup media?

    Performing a search I see Autodesk Revit plays havoc with some systems. Autodesk Revit BSOD - Bing
    Last edited by HippsieGypsie; 19 Jun 2017 at 14:24.
      My ComputersSystem Spec
  5.    19 Jun 2017 #5
    Join Date : May 2015
    Posts : 1,645
    Win 10 X64 Pro 15063

    You get no POST (power on self test) display? That doesn't sound like a Windows problem.

    All that I can suggest is clearing the CMOS (also known as resetting the real time clock). That can usually be done with a jumper or a pushbutton. As you haven't supplied any information about the PC, I can't look for any information on how to do that.
      My ComputerSystem Spec
  6.    19 Jun 2017 #6
    Join Date : Oct 2016
    Caledon, Ontario, Canada
    Posts : 4,102
    Windows 10 Pro Build 1703

    Agree with bobkn, the bios messages don't use Windows drivers. If bobkn suggestions don't work as I posted in post 2, remove the coin shape battery.

    If you still don't get any bios messages try a different video port, maybe just VGA on computer and monitor.

    While you are inside desktop reseat card and reseat power connection to video card, if you are using add on card.

    Might I also suggests hold shift key down next time you power down. Not sure what your power button is set to do but if it is shutdown then holding the shift key should by-pass Windows Fast Startup.
      My ComputerSystem Spec
  7.    19 Jun 2017 #7
    Join Date : Nov 2013
    Chicagoland
    Posts : 34,019
    Dual boot Windows 10 FCU Pro x 64 & Insider 10 Pro

    Of course you gentlemen are correct. I jumped to fast.
      My ComputersSystem Spec
  8.    19 Jun 2017 #8
    Join Date : Aug 2015
    Posts : 9
    Windows 10
    Thread Starter

    Quote Originally Posted by bobkn View Post
    You get no POST (power on self test) display? That doesn't sound like a Windows problem.
    All that I can suggest is clearing the CMOS (also known as resetting the real time clock). That can usually be done with a jumper or a pushbutton. As you haven't supplied any information about the PC, I can't look for any information on how to do that.
    After I turn on the monitor and the computer, both stay on, but the monitor shows nothing. I tried to access the BIOS by hitting the usual keys during boot (Esc, F2, F8, F10, F12) TNA. I think there's something wrong that won't let the PC communicate or connect with the monitor, the mouse and the keyboard.

    This is the info I got from one of the original PC vendor's emails:

    Processor: Intel Core I7 930 2.8GHz LGA 1366 Box
    Motherboard: Intel Core I7 (LGA 1366) | BOXDX58SO
    RAM: 3 Kingston 4096 MB (4GB) DDR3 1333Mhz PC3-10600
    Hard disk: Samsung HDD 1TB SATA2
    Graphics card: EVGA GeForce GTS 250 1GB DDR3 256-bit
    Optical disc drive: LG WH10LS30 10X Blu-ray Burner
    PSU: 3R System 500W | IceAge IA500HP80
    Case: Thermaltake V3 Black Edition

    There are also two 500 GB HDDs I added later. Keep in mind that, although it's never been used on a daily basis (actually only a few hours a week), it's an old desktop PC, purchased in 2010.
    Last edited by Paultx; 19 Jun 2017 at 15:03.
      My ComputerSystem Spec
  9.    19 Jun 2017 #9
    Join Date : Oct 2016
    Caledon, Ontario, Canada
    Posts : 4,102
    Windows 10 Pro Build 1703

    Page 57 of this manual for jumpers. Configuration 2-3 Location page 56. Once in maintenance mode F9 resets (see page 20)

    Actually Back to BIOS on page 20 looks like preferred method and you are not trying to remove passwords. You don't even have to open case

    Before resetting note all values in case they are needed.

    Battery extraction replacement page 58

    https://www.manualslib.com/manual/48...page=57#manual

    Did you hold shift key down as you powered down.


    Ken
      My ComputerSystem Spec
  10.    20 Jun 2017 #10
    Join Date : Aug 2015
    Posts : 9
    Windows 10
    Thread Starter

    I'm going to try these new suggestions next weekend with the help of my workplace IT guy. Thanks again!
      My ComputerSystem Spec

 
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