No display, mouse or keyboard after BSOD and BIOS error message

A few days ago my daughter installed and launched Autodesk Revit on a Windows 10 Pro PC. While using the software, the system showed a BSOD:

Then she turned the PC off pressing the case power button. After she turned it on, came the BIOS error message:

She chose to hit N and the system restarted. Windows was back, but without the mouse and the keyboard.

She turned the PC off again via the case power button, and then came the worst: now there is no display, no mouse, no keyboard, although both the computer and the monitor can be turned and stay on.


She told me that the BSOD appeared about three times during that day and only after she installed Autodesk Revit. Is it possible that this software messed things up, maybe by replacing some drivers or DLLs or whatnot?
Or is it only some sort of hardware issue? Any ideas? TIA.

Hi Paultx.

First thing I would do is boot and enter the BIOS. You should see options when you first turn on, lots of machines enter the BIOS or Setup through F2, some through ESC and other Del.

All Bios are different but I would hope that you would see an option to set everything to default. I would do that.

While you are there ensure machine see all the memory you think you have installed. Save the changes and attempt booting.

If this doesn't work to reset BIOS you can unplug computer, open case and remove the CMOS battery, looks like a coin. Note orientation. Use some care.

Assuming you can can get BIOS reset we would then hope your machine boots.

If if still doesn't work since the BSOD you posted is related to memory I would run this diagnostic tool.

MemTest86+ - Test RAM


Ken

Paultx said:

Caledon Ken, I can't have access to the BIOS because the monitor can be turned on but it doesn't display anything.

Hi there, Paultx. Most likely some drivers may have been corrupted. Do you have any install or backup media?

Performing a search I see Autodesk Revit plays havoc with some systems. Autodesk Revit BSOD - Bing

Agree with bobkn, the bios messages don't use Windows drivers. If bobkn suggestions don't work as I posted in post 2, remove the coin shape battery.

If you still don't get any bios messages try a different video port, maybe just VGA on computer and monitor.

While you are inside desktop reseat card and reseat power connection to video card, if you are using add on card.

Might I also suggests hold shift key down next time you power down. Not sure what your power button is set to do but if it is shutdown then holding the shift key should by-pass Windows Fast Startup.

bobkn said:

You get no POST (power on self test) display? That doesn't sound like a Windows problem.
All that I can suggest is clearing the CMOS (also known as resetting the real time clock). That can usually be done with a jumper or a pushbutton. As you haven't supplied any information about the PC, I can't look for any information on how to do that.

After I turn on the monitor and the computer, both stay on, but the monitor shows nothing. I tried to access the BIOS by hitting the usual keys during boot (Esc, F2, F8, F10, F12) TNA. I think there's something wrong that won't let the PC communicate or connect with the monitor, the mouse and the keyboard.

This is the info I got from one of the original PC vendor's emails:

Processor: Intel Core I7 930 2.8GHz LGA 1366 Box
Motherboard: Intel Core I7 (LGA 1366) | BOXDX58SO
RAM: 3 Kingston 4096 MB (4GB) DDR3 1333Mhz PC3-10600
Hard disk: Samsung HDD 1TB SATA2
Graphics card: EVGA GeForce GTS 250 1GB DDR3 256-bit
Optical disc drive: LG WH10LS30 10X Blu-ray Burner
PSU: 3R System 500W | IceAge IA500HP80
Case: Thermaltake V3 Black Edition

There are also two 500 GB HDDs I added later. Keep in mind that, although it's never been used on a daily basis (actually only a few hours a week), it's an old desktop PC, purchased in 2010.

Page 57 of this manual for jumpers. Configuration 2-3 Location page 56. Once in maintenance mode F9 resets (see page 20)

Actually Back to BIOS on page 20 looks like preferred method and you are not trying to remove passwords. You don't even have to open case

Before resetting note all values in case they are needed.

Battery extraction replacement page 58

https://www.manualslib.com/manual/48...page=57#manual

Did you hold shift key down as you powered down.


Ken