New
#1
How do I save my files if Windows 10 is corrupted/won't boot?
Here's the situation...
1) Computer was running very slowly. I re-booted, thinking that might help.
2) Since that time, it won't boot Windows. I just see the Dell symbol on startup (it's a 1.5 year old XPS 8900 with no serious prior problems) and then it goes to a new screen and says it doesn't have a bootable drive.
3) So...I ran diagnostics (both on my own, and then a Dell tech told me to do the same things). It's supposedly not a hardware problem. Instead, Windows 10 is the issue. So I had them overnight me an installation disk (it came pre-installed, so I didn't have the CD before).
4) It's VERY important to me to save my files if possible. Some are for work, some are family photos...some are backed up, but some from the last couple months are not (I just haven't been diligent enough about that). The computer has two internal drives...1 TB main drive with Windows AND some valuable files on it...and another 2 TB drive which is a backup and where I store most of my photos (my side job is photography so I generate a ton of files every year). I would really love to recover both if possible.
5) Called Dell again tonight after I got the installation disk in the mail, and the tech unfortunately didn't really know what he was doing...after just one failed attempt to reset the computer WITHOUT losing files, he immediately wanted to give up and click the "scorched earth" (delete everything) option. I talked him out of that, and he said the other option was to create a bootable USB. I used my laptop (which I'm currently on) and went to the Dell support site and downloaded the recovery image (.iso file) and tool (.msi file). That's where things stand. I haven't put those on my USB yet, but I have an empty 16GB stick ready to use.
My main questions are...
1) Will I actually be able to back things up if I use this method? I have an empty 2 TB external drive I could transfer things to if I simply gain access to the files on the internal drives. Again, I also have this laptop available to aid in the process. I don't have another desktop that I could put the drives in, so that isn't an easy option...however, I'd be willing to do that as a last resort. Anything to save the data.
2) If this IS a good method (USB recovery), what are the steps I need? If I could just back everything up, then at that point I don't really care if I have to re-format...I'll have my files anyway.
Thanks so much for reading and I hope I can make this work with your help!