1.    15 Jun 2017 #1
    Join Date : Jun 2017
    Posts : 3
    Windows 10

    Unknown Space - Not System Restore Files


    I've had this issue on every Windows 7 and onwards PC I've owned and it's the dreaded "unknown" space being used that gets bigger and bigger until it becomes noticeable. The issue is this time is it doesn't seem like the easy delete the system restore files option within Computer > System > System Protection

    Click image for larger version. 

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    Here's the System Protection settings pages plus the command "VSSAdmin list shadowstorage" run as administrator which confirms no space is being used by shadow copies.

    Click image for larger version. 

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ID:	139578Click image for larger version. 

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ID:	139579Click image for larger version. 

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ID:	139580

    Something that is probably worth saying is that I recently moved from a HDD to a SSD by cloning the original HDD. Since then Programs and Features has not been displaying the file sizes of programs correctly with a number of them being exactly 6.51GB and others despite being 20+GB games (Project Cars) showing as having no file size at all!

    Click image for larger version. 

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ID:	139582Click image for larger version. 

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ID:	139583

    This doesn't match the file sizes that Steam is reporting:

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ID:	139584

    Anyone got any ideas on what this could be or a way of locating this unknown space?

    Thanks.
      My ComputerSystem Spec
  2.    15 Jun 2017 #2
    Join Date : Jan 2015
    UK, Midlands
    Posts : 11,051
    Win 10 Pro (1703)

    Hi, solely commenting on Windirstat- you peculiar folder sizes aside- you may have seen
    What is ? | WinDirStat propaganda blog
    This mysterious item is just the difference between what Windows reports as the free space on the volume minus size of the files WDS can access. Please note the part WDS can access! This is the important point here. WDS cannot access the files under System Volume Information on all the (NTFS?) drives, so it cannot sum up the sizes of these items. And by the way, we have had reports of up to 30 GB of “<Unknown>” space.
      My ComputerSystem Spec
  3.    15 Jun 2017 #3
    Join Date : Jul 2015
    Posts : 3,755
    10 Pro

    Try running Treesize Free as administrator - perhaps that will help identify it.
      My ComputerSystem Spec
  4.    15 Jun 2017 #4
    Join Date : Jun 2017
    Posts : 3
    Windows 10
    Thread Starter

    Quote Originally Posted by lx07 View Post
    Try running Treesize Free as administrator - perhaps that will help identify it.
    What do I look for in Treesize? I do have it already but it didn't seem to show anything useful from what I could tell.
      My ComputerSystem Spec
  5.    15 Jun 2017 #5
    Join Date : Jul 2015
    Posts : 3,755
    10 Pro

    Quote Originally Posted by crooky View Post
    What do I look for in Treesize? I do have it already but it didn't seem to show anything useful from what I could tell.
    The unknown 54.4 GB I suppose. If the totals are the same in WinDirStat and TreeSize then that 54GB must be shown somewhere in TreeSize - from your first post perhaps games.

    You could start with each top level directory (Program Files, Users, Windows etc) in both programs. Then compare the totals and drill down into directories where totals are different (assuming there are any).
      My ComputerSystem Spec
  6.    15 Jun 2017 #6
    Join Date : Jun 2017
    Posts : 3
    Windows 10
    Thread Starter

    Quote Originally Posted by lx07 View Post
    The unknown 54.4 GB I suppose. If the totals are the same in WinDirStat and TreeSize then that 54GB must be shown somewhere in TreeSize - from your first post perhaps games.

    You could start with each top level directory (Program Files, Users, Windows etc) in both programs. Then compare the totals and drill down into directories where totals are different (assuming there are any).
    Thanks very much. The issue was with the C:\Program Files\WindowsApps folder for some reason* I had lost permissions to it. It'd become read only, hidden and unable to be accessed until I added my account as an owner of the folder. After that I was able to have the permissions to access this folder again.

    *Might have been some issue with uninstalling the Forza Horizon 3 demo
    Here's a before and after on WinDirStat and Treesize

    Before:

    Click image for larger version. 

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    After:

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ID:	139716
      My ComputerSystem Spec
  7.    15 Jun 2017 #7
    Join Date : Aug 2016
    S/E England
    Posts : 4,523
    10 Home x64 (1709) (10 Pro on 2nd pc)

    Quote Originally Posted by crooky View Post
    The issue was with the C:\Program Files\WindowsApps folder for some reason* I had lost permissions to it...
    You never had full control permissions for it. In a default clean install the owner should be TrustedInstaller and you should only have execute permissions.
      My ComputersSystem Spec

 


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