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  1.    15 Jun 2017 #1
    Join Date : Jul 2016
    Posts : 12
    Win 10 x64

    A black screen with the mouse cursor


    I tried to press F8 frequently during the start up to enter the safe mode with cmd, but seems that windows ignores my pressings. i made a bootable flash drive and wrote a command to enter the safe mode. but when it enters the windows, i can hear that welcoming tone of the windows, see a black screen with the mouse cursor and the loading circle beneath it. is there any way i can overcome this?

    -I also tried repair & system restore via bootable win 10 usb

    Click image for larger version. 

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      My ComputerSystem Spec
  2.    15 Jun 2017 #2
    Join Date : Oct 2016
    Caledon, Ontario, Canada
    Posts : 4,127
    Windows 10 Pro Build 1703

    Hi Mergho.

    Lets start at the beginning. What happened? Did your machine crash, did you install something, were you just booting up?

    Then what error message or symptoms did you see, please be as specific as possible.

    F8 is no longer valid.

    If you want to enter the Advance Startup either hold the shift key down and click restart or...

    Windows is programmed to enter after two unsuccessful starts so;

    Power your machine on, when you see the spinning dots hold power key down until device powers off. Power on, see the dots hold the power key down until it is off. Power on and it should enter the menu.

    Here is the tutorial

    Boot to Advanced Startup Options in Windows 10

    Plenty of Windows system have Restore points shut off. Should you be successful in getting it restarted please enable.

    If you could post those answers it will help members help.


    Ken
      My ComputerSystem Spec
  3.    15 Jun 2017 #3
    Join Date : Sep 2016
    Posts : 58
    Windows 10 Pro x64 (ver 1703) Build 15063.540

    Tried pressing "Ctrl + Shift + Esc"? if the Task Manager can appear during the black screen with mouse, then you can type "explorer.exe" in the File > Run New Task.
      My ComputersSystem Spec
  4.    15 Jun 2017 #4
    Join Date : Jul 2016
    Posts : 12
    Win 10 x64
    Thread Starter

    Quote Originally Posted by Caledon Ken View Post
    Hi Mergho.

    Lets start at the beginning. What happened? Did your machine crash, did you install something, were you just booting up?

    Then what error message or symptoms did you see, please be as specific as possible.

    F8 is no longer valid.

    If you want to enter the Advance Startup either hold the shift key down and click restart or...

    Windows is programmed to enter after two unsuccessful starts so;

    Power your machine on, when you see the spinning dots hold power key down until device powers off. Power on, see the dots hold the power key down until it is off. Power on and it should enter the menu.

    Here is the tutorial

    Boot to Advanced Startup Options in Windows 10

    Plenty of Windows system have Restore points shut off. Should you be successful in getting it restarted please enable.

    If you could post those answers it will help members help.


    Ken
    The problem happened suddenly without installing anything. i remembered that i've encountered this problem before and chkdsk /f c: or /R c: has solved my problem. i tried doing that again but i got the following msg :failed to transfer logged messages to the event log with status 50.
      My ComputerSystem Spec
  5.    15 Jun 2017 #5
    Join Date : Jul 2016
    Posts : 12
    Win 10 x64
    Thread Starter

    Quote Originally Posted by iDamn View Post
    Tried pressing "Ctrl + Shift + Esc"? if the Task Manager can appear during the black screen with mouse, then you can type "explorer.exe" in the File > Run New Task.
    nth happened :/
      My ComputerSystem Spec
  6.    16 Jun 2017 #6
    Join Date : Oct 2016
    Caledon, Ontario, Canada
    Posts : 4,127
    Windows 10 Pro Build 1703

    Hi Mergho.

    Sorry to hear that you've had this before and that you can't run chkdsk. I would be suspect of the disk even if you get back in.

    Your first objective should be to get your data off the drive just to ensure it is safe. Do you have a recent backup?

    Then could you run chkdsk withh all theses switches

    chkdsk c: /r /f /v

    If you are booting from media please ensure you Windows drive is drive C:

    To confirm once you boot press shift + F10. This should take you to command prompt. Then enter these commands

    diskpart
    list disk
    exit

    The List disk should provide the info you need.

    Once data is off and chkdsk run you could try enter the the Advance Startup Option and attempt a Reset this PC.

    If that fails maybe Kyhi Recovery drive using Macrium will help.

    Windows Boot issues

    Ken
      My ComputerSystem Spec
  7.    18 Jun 2017 #7
    Join Date : Jul 2016
    Posts : 12
    Win 10 x64
    Thread Starter

    Quote Originally Posted by Caledon Ken View Post
    Hi Mergho.

    Sorry to hear that you've had this before and that you can't run chkdsk. I would be suspect of the disk even if you get back in.

    Your first objective should be to get your data off the drive just to ensure it is safe. Do you have a recent backup?

    Then could you run chkdsk withh all theses switches

    chkdsk c: /r /f /v

    If you are booting from media please ensure you Windows drive is drive C:

    To confirm once you boot press shift + F10. This should take you to command prompt. Then enter these commands

    diskpart
    list disk
    exit

    The List disk should provide the info you need.

    Once data is off and chkdsk run you could try enter the the Advance Startup Option and attempt a Reset this PC.

    If that fails maybe Kyhi Recovery drive using Macrium will help.

    Windows Boot issues

    Ken
    I have been trying to upload the screenshots along the past 24 hours, but there's a problem with my browser
    here's my onedrive link with the uploaded photos Microsoft OneDrive - Access files anywhere. Create docs with free Office Online.

    unfortunately, i don't have a recent backup.. is there a way i can do that now through cmd?
    Is Kyhi Recovery drive using Macrium the same as Rufus?
      My ComputerSystem Spec
  8.    18 Jun 2017 #8
    Join Date : Jun 2017
    Paris , France
    Posts : 2
    Windows 7

    After your computer restarts several times, you should see Windows 10 Boot Options menu.

    Select Troubleshoot > Advanced Options. > Command Prompt
    Type
    • bootrec.exe /rebuildbcd
    • bootrec.exe /fixmbr
    • bootrec.exe /fixboot
    • chkdsk /r c:
    • chkdsk /r d:


    Restart your computer
      My ComputerSystem Spec
  9.    18 Jun 2017 #9
    Join Date : Jul 2016
    Posts : 12
    Win 10 x64
    Thread Starter

    Quote Originally Posted by Talvl View Post
    After your computer restarts several times, you should see Windows 10 Boot Options menu.

    Select Troubleshoot > Advanced Options. > Command Prompt
    Type
    • bootrec.exe /rebuildbcd
    • bootrec.exe /fixmbr
    • bootrec.exe /fixboot
    • chkdsk /r c:
    • chkdsk /r d:


    Restart your computer
    Problem still persists.
    Screenshots Microsoft OneDrive - Access files anywhere. Create docs with free Office Online.
      My ComputerSystem Spec
  10.    19 Jun 2017 #10
    Join Date : Oct 2016
    Caledon, Ontario, Canada
    Posts : 4,127
    Windows 10 Pro Build 1703

    Hi Mergho.

    Lets go back to posting #6.

    Please create a Kyhi's Recovery disk. This has nothing to do with Rufus.

    Windows 10 Recovery Tools - Bootable Rescue Disk

    Next run Macrium Reflect as suggested in the link in posting 6.

    If that fails Kyhi's recovery disk gives you Windows Explorer and assuming your disk is okay you can copy your files out.

    From there I would go with a clean install on a new disk. May even be an opportunity to get an SSD. You may want to do the clean install on your existing disk but as you have had to run chkdsk before I would not recommend it. As well by using new disk it allows you to come back to original if required, again assuming you can talk to disk.

    Clean Install Windows 10


    Ken
      My ComputerSystem Spec

 
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