A black screen with the mouse cursor

Let's see if one of these options works:
1) The Kyhi recovery method above or
2) reattempt to boot to the windows recovery or advanced troubleshooting menu by power on and as soon as you see the Microsoft Icon you poweroff. This is repeated either two or three times until you see "diagnosing your PC " with rotating dots. If this advances to the windows advanced troubleshooting menu then choose startup repair. If the start up repair fails choose reset with save files.
3) If the on board windows recovery does not work create a bootable windows 10 iso: Download Windows 10
Each computer manufacturer has a F key to boot to a device. Find out the F key for your computer. If it is a custom computer you may need to change the bios boot order so that you can boot to the USB flash drive.
Once you are able to boot to the windows 10 iso you can attempt to repair windows. Let us know if you get to this setting and you can attempt a repair using the windows 10 iso or a registry repair.

Caledon Ken said:

Hi Mergho.

Lets go back to posting #6.

Please create a Kyhi's Recovery disk. This has nothing to do with Rufus.

Windows 10 Recovery Tools - Bootable Rescue Disk

Next run Macrium Reflect as suggested in the link in posting 6.

If that fails Kyhi's recovery disk gives you Windows Explorer and assuming your disk is okay you can copy your files out.

From there I would go with a clean install on a new disk. May even be an opportunity to get an SSD. You may want to do the clean install on your existing disk but as you have had to run chkdsk before I would not recommend it. As well by using new disk it allows you to come back to original if required, again assuming you can talk to disk.

Clean Install Windows 10


Ken

Microsoft OneDrive - Access files anywhere. Create docs with free Office Online.

The blue screen appears after a minute and the laptop restarts

In post #1 the image displays two choices:
shutdown
advanced options

Can you get to this window again?
If so choose advanced options > reset with save files

Did you create a bootable windows 10 iso?
If you have not already created one please find a flash drive that you can format and create a Microsoft bootable windows 10 iso: Download Windows 10

zbook said:

Let's see if one of these options works:
1) The Kyhi recovery method above or
2) reattempt to boot to the windows recovery or advanced troubleshooting menu by power on and as soon as you see the Microsoft Icon you poweroff. This is repeated either two or three times until you see "diagnosing your PC " with rotating dots. If this advances to the windows advanced troubleshooting menu then choose startup repair. If the start up repair fails choose reset with save files.
3) If the on board windows recovery does not work create a bootable windows 10 iso: Download Windows 10
Each computer manufacturer has a F key to boot to a device. Find out the F key for your computer. If it is a custom computer you may need to change the bios boot order so that you can boot to the USB flash drive.
Once you are able to boot to the windows 10 iso you can attempt to repair windows. Let us know if you get to this setting and you can attempt a repair using the windows 10 iso or a registry repair.

didn't solve the problem either :/

zbook said:

In post #1 the image displays two choices:
shutdown
advanced options

Can you get to this window again?
If so choose advanced options > reset with save files

Did you create a bootable windows 10 iso?
If you have not already created one please find a flash drive that you can format and create a Microsoft bootable windows 10 iso: Download Windows 10

-tried to reset with save file
-yes

Thanks all, I've tried to install the win again (clean install) and that solved my issue. I think my hard disk is dying. is there a way i can test it?

1) run one of the SMART tests on your drives:

CrystalDiskInfo - Software - Crystal Dew World: CrystalDiskMark - Software - Crystal Dew World

HD Tune: http://www.hdtune.com/

Hard Disk Sentinel - HDD health and temperature monitoring: https://www.hdsentinel.com

When the SMART test has completed open the Microsoft snipping tool and make images of the results to post into the thread.


2) Run Sea tools for windows on your drive using SMART, short and long generic tests:

How to use SeaTools for Windows: How to use SeaTools for Windows

zbook said:

1) run one of the SMART tests on your drives:

CrystalDiskInfo - Software - Crystal Dew World: CrystalDiskMark - Software - Crystal Dew World

HD Tune: http://www.hdtune.com/

Hard Disk Sentinel - HDD health and temperature monitoring: https://www.hdsentinel.com

When the SMART test has completed open the Microsoft snipping tool and make images of the results to post into the thread.


2) Run Sea tools for windows on your drive using SMART, short and long generic tests:

How to use SeaTools for Windows: How to use SeaTools for Windows

The long generic test indicates failure.
It's best to get the drive replaced.
If it's a back up computer or a computer that is seldom used you can continue using it knowing that at any time it could fail.
Make sure that all of your files are backed up.
And make sure you have made an image with Macrium or another imaging software.