1.    14 Jun 2017 #1
    Join Date : Jun 2017
    Enid, OK
    Posts : 12
    10

    Computer freezing up.


    I am using a HP Pavalon with 16 MB of RAM which is running Windows 10 with the latest update.

    Normally the computer runs fine. However, when running Photoshop CC, after about 1/2 hour or so, the program stops working. I found that if I open the "Task Manager" and click on the "Performance" tab, I will see that the CPU is peaked out at 100% utilization. It immediately drops way down, and I can then proceed using Photoshop.

    Once this starts to happen, it happens quite regularly.

    Another problem is that about once a week, I will be working in Photoshop, and the screen goes completely blank. No matter what I do I can not get it working again, and I have to shut off the computer and start it again.

    I have had a computer repair man look at the computer a couple of times. He suggested I increase my memory to 16 MB, which I then had him install. This did not solve the problem and he has not been able to find the problem.

    As a side note, I have kept installing all the Photoshop CC updates as they have been released, and this has not had an effect on the problem.

    Does anyone know what may be the cause of the problem?

    Lawrence
      My ComputerSystem Spec
  2.    14 Jun 2017 #2
    Join Date : Jun 2016
    Los Angeles
    Posts : 1,030
    Windows 10 Pro

    Adobe Photoshop requires a Scratch Disk for a temporary work space. By Default, Photoshop will create a Scratch Disk on the drive it was installed on (ie) C: drive, Adobe doesn't recommend this. Change your Scratch Disk to another drive with the largest amount of free space. Here is how and other tweaks to improve Photoshop performance:
    Optimize performance Photoshop CC
      My ComputerSystem Spec
  3.    14 Jun 2017 #3
    Join Date : Jun 2017
    Enid, OK
    Posts : 12
    10
    Thread Starter

    Thanks


    Thanks so much Spunk. I just changed my scratch disk from my "c:" disk to my "d:" disk which has 1.78 GB of free space. Hopefully this will solve my problem.

    Thanks also for the link. I will check this out.

    Lawrence
      My ComputerSystem Spec
  4.    14 Jun 2017 #4
    Join Date : Jun 2016
    Los Angeles
    Posts : 1,030
    Windows 10 Pro

    You are welcome, please click the Thumbs Up icon under my user name if you liked my solution.
      My ComputerSystem Spec
  5.    14 Jun 2017 #5
    Join Date : Jun 2017
    Enid, OK
    Posts : 12
    10
    Thread Starter

    Quote Originally Posted by spunk View Post
    You are welcome, please click the Thumbs Up icon under my user name if you liked my solution.
    Done!
      My ComputerSystem Spec

 


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