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Random Freezes after Recent Windows 10 update
Hello everyone. I am new to this forum. I apologize if I have posted in the wrong area. I will describe the issue I'm having as best as I can with the limited information I have.
So with what seemed to coincide with the Windows 10 Creators Update (though not 100% sure), users began complaining that their computers became unresponsive randomly. When I went to examine their machines, I found that they were indeed freezing for long periods of time (some 30 minutes or more). The mouse would move, but they were unable to perform even the simplest tasks. Application windows would freeze while loading (all white, no content). The login screen would freeze so users were unable to enter their passwords. The windows start button quit functioning. Windows hotkeys would stop working, such as Win + R. It literally took me 30 minutes to open a command prompt window when I was troubleshooting. When I was able to get a glimpse of resource utilization, there was nearly none, so it seems as though something was preventing the OS from executing code with no apparent issue with the hardware. We mostly run HP computers, but I also seen the same thing happen on a Microsoft Surface Pro so it doesn't seem to be linked to a particular product. I've seen it happen on about 5 computers so far, some desktops, some laptops, and one tablet. The only common factors are they are running Windows 10, and they have been updated recently. Only domain connected Windows 10 computers seem to be affected. The network environment is a mixture of Windows 7 and Windows 10 machines with a Windows Server 2012 R2 domain controller (fully updated). I have noticed no issues on computers running Windows 7, nor have I seen any issues on Windows 10 machines prior to the recent update. I would prefer to find a fix rather than uninstalling the update. After viewing the event logs, I could find no indicator of what might be causing the problem, only several instances of services failing to start due to timeout issues likely when the freezing occurred at login. I have tried reformatting and restoring factory settings, then performing all updates, then rejoining the domain but the issue still occurs after joining the domain. I have scoured the internet looking for solutions but have surprisingly found very little information to fit this situation. It's also somewhat difficult to duplicate the problem as it happens randomly, though I do have a photo of frozen task manager windows as a result of the problem which are all white with no content in the window. Any help would be greatly appreciated.